Upland Animal Shelter

Rude customer service. Especially when answering questions. Talked to one representative online and the were not only smug but offered no real resolve.

I think this is unprofessional and awful! Could be discrimination based on race… see story below. Sign the petition!

Terrible shelter, please don’t bring any lost dog/​cat to this place please…
Very unethical

After the incident with 2 dogs. I believe this shelter needs to be investigated thoroughly. Also for the fact of their defensive admin on their Facebook page. You cannot stop people from knowing the truth. Rhis is absolutly awful.

This shelter should be investigated as I strongly believe there are employees using their positions to basically steal expensive dogs ! I’m sure many people heard about the French bulldog situation well I have questions on what really went down with this!
First of all the owner was told after showing a picture of the dog that he was not there, she then went in the back and there he was! She has pictures to prove this, why lie? If the dog was adopted why not say that when she first asked ?? After her seeing the dog they then claim she became hysterical after being told she could not have him back so they had to hide him and call the police! Well I think that shows how much she loves that dog !!
The dog had an unregistered microchip, the owner believed that the vet registers the chip for you, which I am finding many owners believe the same thing ! Still is pretty easy to still find the number, there is a website that will tell you
Who manufactured the chip, call that company they keep records on who purchased chip, call that vet and guess what? Owner probably found!
Yes technically state law was followed with this adoption, the new owner refused to give the dog back even though she had not yet taken dog, after the media got involved the owner decides to return dog, shelter claims she lives in Arizona and drove early Sunday morning with him, are we to believe someone that would not give him up while still at pound would then drive 10+ hours round trip to return him ???
I strongly believe in shelters and want this shelter to remain operating, what I don’t want is employees receiving a paycheck to help
Animals that are using their position to do
Back door adoptions!
All employees should be investigated that were involved in this matter, I don’t believe the «Arizona» adopter ever existed so where did this dog go?

I’m disappointed that a business dedicated to helping animals has taken such a nasty turn. I truly believe that because the owners are not fluent in English, the administrators thought they could take advantage of this family. I’m not discrediting the good this shelter has done for countless other families and pets, but after following the story of the french bulldog I am more than disappointed.
For anyone who is venturing into this shelter looking for a lost pet — a lawyer or numerous friends and families who can search the premises might be needed.
SO DISAPPOINTED. SHAME ON YOU

You guys are bad period. Give the dog back to the owner. You should be there to help animals and family of animals and not making it tough for them.

Omg. I went here the other day looking for my dog. I found her my beloved Min pin. Went to counter to inquire about what I needed to do to get her back home. They told me she has been adopted and refuse to help me any further. My dog has only been missing for 3 days. Something isn’t right here. I’m horrified. I can’t get my beloved baby back. This is wrong. Upon reading reviews. This looks to be the norm for them. I think the employees are taking them and reselling them for cash.

This place needs to be closed down, I have heard far too many similar stories like mine. My golden retriever Missy was missing for 10 hours when someone in the neighborhood found us and told us she was taken to the Upland Shelter. When I arrived the people at the front dest were rude and not trying to help at all. They said they did not have any dog matching that description and refused out request to check ourselves. It was not until I got the neighbor who said they took her there that they would even admit that they had her but suddenly she was already adopted. It had only been around 12 hours since she had gone missing and already adopted. I inquired how long they hold pets so that the proper owner could be found and they refused to answer any other questions. The only way I got Missy back was to call my fathers friend who is a lawyer, he threatened them with a lawsuit and then miraculously the owner who adopted her decided to stop the adoption. I have a feeling that they are holding all purebreds and saying that they have been adopted so they can sell your dog for a profit. I
If your pet ends up here, be resilient and do not take no for an answer. Fight for your pet!!! We need to hold the city accountable for the shady practices if this facility. We should not settle until every employee is fired and they hire all new staff!!!

I hate people that try to take advantage of people they think are gullible immigrants. Google the news about them and what they tried to do to Jingyun Lim.
Thankfully the family was smart enough to get the news involved.

Upland shelter was trying to hide my facebooks friend’s dog ’ a $ 5000 dollar worth French bulldog’,
The dog was lost on June 6^th, the police found the dog and turn it to This thief shelter.
I believed the employee try to hide the dog and wont return to the original owner. And only told the original owner that the dog have been adopted, and going to Arizona today.
How can they allow the dogs to be adopted within such short time?
How can they not return the dog to original owner?
How come the employee try to hide the dog away when the original owner found the dog was in this shelter?
Unworthy shelter to goto!
Un trustworthy employees!
We need to force this shelter to close down!

Omg… Saw the news on KCAL 9, give the dog back to the owner please!!! This is really heart broken… They have the evidence the dog was there, how can a dog just disappeared in 5 mins. That’s ridiculous… Do you have a dog? Please please please give the dog Birkin back to the owner… Everyone please support the family who waiting for their loving dog to be home …

Upland shelter is the worst animal shelter I have ever seen. The people who working there are liars and a gang of bandits. On 6÷7÷2016 my friend’s dog went missing, and they posted a ton of flyers all over their neighborhood, and finally found their dog at Inland shelter. They told the staff and showed them that the French bulldog is their lost dog, but the shelter refused to listen and told them the dog has already been adopted and is waiting to be picked up by a new owner. That was on 6÷11÷2016. They took in this dog on the 7^th. Only 4 days passed! They allowed virtually no time to pass before letting somebody else adopted the dog. What is especially infuriating is that they refused to return the dog to the owner after they showed up only 4 days later! This is absolutely against the law and rules. They are so rude and kicked my friend out of the shelter and my friend had to call the police to try to get his dog back. Unfortunately the new owner is not willing to give up the dog, and the shelter is helping them. In such a short period that scam of a shelter let them adopt my friend’s dog in 4 days after they intake the dog. Where is the freaking justice? We assume it’s because my friend’s dog is a purebred FRENCH BULLDOG. It’s a really expensive dog, so some people can’t wait to have it. So, even though the owner showed up, they refused to return the dog because they’re greedy. Now we will use anything, anyway to get our dog back.

This place houses thieves and criminal. Pray to god your lost dog doesn’t end up here.

They run VW class of shady business. No proper paperwork. owners can’t claim their pets when found.

Cannot believe they disabled reviews on Facebook knowing they were getting back lash for adopting out Birkin a french bulldog who had a home this shelter is so corrupt I cannot believe all they are doing to keep what happened to Birkin and his family quiet! Never come here #bringbirkinhome

This shelter is deleting reviews on their FB page and banning people from coming about Birkin, a family dog that was lost and given up for adoption while knowing it had a family.
This family’s dog was lost and adopted to a new out of state owner while it still technically should’ve been on an «adoption hold» — they’re now fighting to get Birkin back but having no luck.
This family doesn’t speak perfect English and upon calling the shelter while looking for him, they were told he wasn’t there, only to go in and see him! The shelter refused to give them their microchipped dog only for it to then be gone the next day to a new owner 10 hours away. This is a $ 5,000 dog and the way this happened is extremely suspicious!

This is a beautiful shelter built by a caring community who values the lives of its homeless animals. The city council cut its budget by 41% for ²⁰¹⁵⁄₁₆ so the community must rally by donating to the Friends of Upland Animal Shelter and by supporting its 2^nd Chance Thrift Shop.
Western States University of Health Sciences contributes valuable veterinary care for the animals.
Please always show kindness to all that work there. They care deeply for the animals and frequently handle horrific situations. They are frequently treated rudely by others. Your patience and understanding are appreciated.

The Upland Shelter is a great place to adopt your future best friend or little boy or girl… I have been in and out for the past 2 years or so, I can honestly say their staff is very friendly and helpful. Being a part of a rescue organization myself, I deal with dozens of people each week… I feel the volunteers and staff at this shelter truly take their job seriously and truly love the animals in their care!
I also urge all of you reading this review to make a donation to the Upland shelter today. The city has significantly cut their funds, now the shelter heavily relies on the support of caring individuals like you and I. If you cannot financially support them, walk in or call and ask if there’s any other way you can give back.
Proverbs 12:10 (words to live by).
God bless all who love and care for Gods creation.

Thank you upland animal shelter for taking great care of my dog as she was found down the street from my home! You guys are awesome!