Tilly’s

Bad customer service experience! I went Saturday before Father’s Day to buy my husband gift so I spent almost an hour looking for clothes and sizes but they were running low on the XL size in shirts and also not a big selection. Finally I head out to the register to pay, my 6 months old baby was been fussy by this time so yep time to go. I swipe my card and it gets decline but the guy cashier tells me that his register froze and they need to reset it, ok no biggie, then he calls his manager to have the register reset and she says it will be a second. Ok then he rings me up again and I’m about to swipe my card but the girl manager that was standing there tells me I can’t swipe a card that has been decline cause it’s their «policy» I’m like what do you mean? This is the only way of payment I have besides like $ 20 cash (who carries cash anyway?) so she says again I can’t swipe my card because it was declined to which I said well but that wasn’t my fault it was your guys register that froze so it has nothing to do with my card. She insisted I couldn’t swipe it again because it’s their policy and because my card will get decline again and there is no point in doing it! Wow?! Really? So what am I suppose to do? How am I suppose to get my husband his Father’s Day gifts? So I leave the store frustrated and I’m standing in the parking lot with a crying baby thinking what else could I do? I was running out of time and options and made it worst that my baby wasn’t cooperating do I think quick and said well let me go back in and try to get him a cheap shirt for less than $ 20 so sure enough I find a shirt for $ 17.99 and go to the register to pay for it. Another cashier helped me so I’m about to pay in cash but I said to myself «you know what just swipe your card let’s see what happens!» So sure enough swiped my card and the charge goes through! Like really??? Wasn’t the other so called manager told me my card couldn’t be swiped anymore and it will get decline if it did it again?! So this is what you call customer service?! So at this point I was frustrated, mad and disappointed about this situation. I just didn’t feel like going back again look for more clothes and pay with my card and none the less look for that manager and tell her «look I was able to pay with my card!!!». What it should have been a hour shopping trip took almost 2 hours! I’m very disappointed on this store and their associates! Won’t shop at this tillys again!

I love this tillys!
The store is pretty big so it’s easy to find great selections. What really stands out about this store vs the VG Tillys is the customer service!!! Everyone here has been pretty awesome! At vg they just ignore you and turn corners to turn away from you!
Here the employees have been attentive, friendly, and not pushy. They really make shopping here a breeze.

We were on our way back to LA from Redlands when we chanced upon a sign for Tilly’s. It is the only place that sells jeans that actually fit me (jeans for boys) so we stopped hoping that I’d find the kind that other Tilly stores are out of stock of. JOSHUA, the sales rep, was extremely helpful. The item that I wanted to see wasn’t in stock and Joshua went all the way to the back to check if they have a pair hidden or just not displayed. We had no luck in that department though. He didn’t find any. But I found the adidas sneakers that I’ve always wanted but seemed to be elusive. And found a pair of jeans that turned to be a great fit. It was a pleasant experience. The store has a lot of items to choose from and the atmosphere is very clean and organized. Plus, the reps are helpful and friendly.

Tilly’s in the colony’s! This makes life a lot easier. My daughter is a teenager and we live a half a block away so she can ride her skateboard here and stop bugging me to take her to the Montclair Plaza! Yay!