Imagine That

I am currently attending a Quinceanera in the Victorian room at Imagine That! Very nice setting. Clean and cool … Drinks are made perfect at the bar!!!

This is not the first time I attend an event here, the first time my cousin had her wedding here later I found out what a disaster rip off it was to have it at «imagine that!» Well this time it was a baby shower and now I knew all of the details of what went wrong and yet again, they nickel and dime us… this establishment needs to reconsider the hiring process and rehire some energetic, friendly staff because those who worked the bar on Saturday Jan 31, 2015 were extremely rude and acted as if they didn’t want to be at work that day. Let me start with the Horrible customer service, the lady in charge at the bar was very rude to every guest not just a few of us. We felt like an inconvenience to her by asking for more water pitchers to be brought to the tables. It also was a burden when asking her if we can be given a bowl to serve the salsas that we brought from home to serve next to the nachos. The tables were supposed to have pink napkin linens as outlined in my contract and when I arrived to the venue there weren’t any pink napkins there were white ones and when asked where the pink ones were, they said «we don’t carry them» so I’m confused as to why I was told one thing when I paid a deposit on this location and got another at the time of arrival! In the contract it states fountain drinks are apart of what was paid and to my knowledge a soda such as a coke qualifies? or any other sodas that were readily available could also qualify as fountains drink correct?! According to staff it did not include drinks such as Coke or Sprite those were to be paid in cash. That was a rip off for my guests, because not everyone is okay with drinking water or brought money to pay out of pocket an additional fee to drink a fountain drink. This discrepancy could have easily be resolved if I had my contracts with me; however I didn’t because I never imagined there would be such a problem upon arriving… and of I will be returning to be reimbursed once I show what was stated via the contract. Assuming sodas are served with carbonation? Am I right? That’s what a soda is a carbonated drink however, when receiving the soda it had zero fizz and no carbonation and I’m sapposed to pay for a flat drink??! That makes me think the sodas were either old or were recycled from a previous opened drink now flat and served to all guests. Overall, this baby shower held here was beautiful because, of the candy display which was purchased outside the venue from a independent party and that made my day not every little encounter dealing with the venue staff. I can’t imagine anything else going wrong here?! And the name of the hall is called Imagine that?! Now I really can’t imagine how all these things went so wrong… At the bar they didn’t have stella the beer I wanted, so I asked do you have rumchata they again told me no! So I was thinking what else can I order that they would have. I took my time to think what I would want to drink and the entire time the lady was just starring at me like a deer in headlights… Uncomfortable as if I was waisting her time and there was nobody in line behind me so it wasn’t as if I was taking time away from anyone else’s either. The guest list was supposed to be for 100 people only 80 people showed up so that meant that there was food left over, they didn’t offer to give me what was left over or even ask what should we do with left over, since it was already paid for. Not sure what happened to the food if it was thrown away or what but, they only served the food for 40 minutes and the food was sapposed to be out for much longer, the contract was said to leave food out for one hour and then once their 40 minutes of food service was up they just took it all to the back of the house and did whatever it is they did with it… This place should not conduct business if they have poor customer service and clearly incapable of organizing an event to which was clearly coordinated by an unexperienced coordinator. That’s the last time I will use this space for anything

My fiancé and I were looking for a place to have a simple wedding and I am so excited to have our ceremony in the lovely Victorian Room and our reception in the fun-​themed Broadway Room. We are going to have such a fun afternoon!
We just chose our meal and it’s going to be pretty tasty! The owner has been super helpful and accommodating.

I attended a wedding there about two weeks ago. This place was awful. Everything was run down and dirty. The carpet looks like it has never been cleaned. I find that awful for this being a venue for multiple events. The food was horrible, as well as the service. Every one had an attitude, especially the bartender. All of the facility that it was in, was disgusting. I was told about the dressing rooms and they were just as bad as the parts i saw for myself. The Women’s restroom was nasty. It looked like it had not been cleaned from the last event, or any other. I understand people worry about cost. But, there are many other places that are low cost/​can fit anyone’s budget and the quality is still high standard. I advise people to shop around. Don’t pick this place even as a last resort. Your memories will not be good.

I had not heard of Imagine That! until a year ago. Although I’ve been impressed by the décor and the look of their rooms, the thing that has impressed me the most has been the fact that they have opened their doors to fundraising events.
I personally know of 3 events where they not only waived the fee of the room, but also provided food. That kind of attitude, one that shows concern for the community is what makes this establishment great.

Dear Mr. James P.
Thank you for your half extended apology. We had tons of left overs due to 15 paid seats not showing up. (I’m sure your staff enjoyed the cold food themselves) I don’t have to elaborate on the poor service I received because its reflected in the fact that I wrote my review 2 years ago and am now finally getting a response from your establishment. Your about 2 years too late. Hopefully your future guests don’t have to wait so long for service.

Imagine that is a great place to have events. I live in the area and have attended many events here. The people are friendly, the rooms are amazing, the parking is great and the food is awesome!

Came here 3 weeks ago for a sweet 15. … Food sucked. Lighting sucked. And the room was hot. I was. embarassed for thr family as they had to apologize to everyond at the end of the night.

Our event at the Imagine That, in Upland was awesome! Thank you, for the hospitality and the great food! We all had a wonderful time! The party was rocking! The smiles on the peoples faces were glowing! Thank you James (the owner) and your staff for all your hard work and making our event a night to remember!

My sister had her wedding reception here quite awhile ago, and everything seemed to be great. So when it was time to plan my graduation party (also quite awhile ago) my family and I decided this was a good choice because it’s pretty much a one stop shop. Wow, were we ever wrong! Even though we booked 6 months in advance and paid all our deposits, the day before my party we received a phone call from the owner’s son advising us that his parents (the owners) were out of town, and they double booked the room. IMAGINE THAT! Although they offered us another room at another location up on Foothill and some appetizers to make up for their tiny mistake – we were livid. Invitations had gone out with the 9^th Street address and people from out of town were coming in, so we had no choice but to take whatever they could give us. We managed to herd all the guests to the Foothill location, where the bathroom continuously emanated the odor of sewage to the dismay of our olfactory senses, but luckily the location of the dance floor on the other side of the dining room gave us a well deserved reprieve! Needless to say we had a chat with the owner upon their return, and they gave us half our money back. However, the damage was done. I got married last year, and obviously, chose to steer clear of this place. Go to Double Tree, no run to Double Tree Claremont and see how true professionals operate. We are also planning a big b-​day party for my mother, and once again, no way will we even consider this place. IMAGINE THAT!

My sisters fifteenth birthday party was held here. It was actually very nice. The «enchanted forest» hall we chose was very nice. The tables were set up very nicely as well. The food came out very delicious (which is rare for rental halls). The bar was ehhh. Back in the day people were allowed to provide their own drinks and just pay for the hall. People now have to consider bringing their credit cards to parties now. The way I was raised, if you throw a party then you provide the food and drink, so I’m not a fan of the cash bars at parties.

i attended a wedding here in the garden room which is beautiful.
i have never really heard of this place though i guess it has been around for a while.
my friend amanda just got married here and i found the place pretty easily and went inside and it was pretty decent sized and worked out really well with the wedding and reception. the staff was really nice and everyone had a great time.
i have to say the food we had was pretty damn good, the carrots were just okay but the rest of the food the chicken the mash and the beef were all pretty good, i had 2nds.
the alcohol was expensive in my opinion 10 bucks for a long island, 5 bucks for a good beer, in a bottle. but whatever its cool. i had a great time the venue was perfect and the reception turned out amazing. the décor really was a romantic setting and i really enjoyed the whole thing.
kudos to imagine that, i really couldnt find much to complain about, i will definitely be coming back, but bring down the price of boos.

I played a wedding at one of the three «event halls» last month. We were in the Manor Hall, themed to resemble an old southern mansion. I don’t know what caused this, but the bar smelled of garbage, it was quite noticeable. While not as bad, the rest of the room smelled like garbage as well. The Tequila Lime Chicken tasted a bit like the chipped beef on toast we got fed as kids. The London Broil was cold. Beers were $ 4, mixed drinks $ 8. With three halls going at once, expect to find zero parking anywhere close. If you insist on having your event here, specify in your contract as to the cleanliness of the place and the quality of the food, be warned…