Well I own the old family house now in PA. I travel back to Uniontown to just get away from Northern Va on occasion. Winter is coming, I call to set up appointment for a Friday Service so I can have a long weekend away to get the old furnace serviced for the winter. On my drive back I call 3 times to confirm appointment!!! They always say call you right back! Never Do! Get to the house call again and actually get someone in the office. The lady on phone says dispatcher is out to lunch for another 10 minutes will call right back. NEVERCALLS! Finally I call again at 5PM they are closed ! Answering service says she will get ahold of someone right away to call me! Holding my breath please call an ambulance if you read this because I probably passed out waiting for them to call back! DONOT use them for anything!