VCA All About Pets Animal Hospital

I’ve taken three cats (primarily to Dr. Hata) here for several years. I had a terrible experience with a clinic in Hayward, and in frustration, I switched to this hospital and don’t regret it at all. The staff is great. Dr. Hata is great. They even text me after treatments, appointments, boarding to ask how the boys are doing back at home. I have not had one single bad experience here. I worked at a vet hospital when I was in high school as a kennel assistant. Unfortunately, where I worked, some of the staff and one vet didn’t seem to really care about animals, more about the bottom line, so I can tell when vets and staff truly like animals, and I can tell these people do.

Everyone there was so very friendly with my dog, and it was lovely to have such great service! Low cost and the staff was very informative. I will definitely be moving my animals records over and returning!

A family member brought our boxer to this location. The service and people ho work here were disappointing. We were charged a ton of money and got no results. An exam, x ray and blood work cost more than it should have in my opinion. On top of that they wanted us to collect a urine and stool sample. This is not a easy thing to do at all. What did we get for our money? They told us our dog was anemic and told us to give him some medicine, then bring him back for more blood work. I’m no doctor but the level of investing and testing performed really was not enough considering the symptoms. Certainly not enough to substantiate the amount of money they charged us. At this point I’m not sure if this place is taking advantage of people by preying on the emotional connection to a pet or if there are just completely incompetent. Either way our dog is no longer with us and I wish we had gone elsewhere.
If you need some shots or ear medication I’m sure they can get that done. If you have a sick beloved pet this is absolutely the wrong place to go.

The customer service here is excellent. The vets and front desk staff are very friendly and professional. The vets take their time explaining the problem and are patient in answering questions. They also seem like they care about your furry loved ones.

I could write a long review saying how I came across this place but I’ll make it sort. They were amazing caring for my cat Francis. I called them so many times with questions and worries, and they were always nice to me. When my other cat, Ozzy, got sick, they were just as amazing. Based on my experience, my pets would return to VCA All About Pets if needed and I would recommend them to my friends.

We adopted a baby bunny just a month before our vacation. We had a great experience with VCA All About Pets from the first phone call to the pickup yesterday. All of the staffers we met were friendly and enthusiastic about caring for our bunny. We were able to book a grooming appointment for the bunny while he was boarding, so our bunny was well-​groomed and happy when we picked him up. We will definitely use VCA All About Pets for future grooming and boarding.

I always feel good about taking my dog to VCA. Upon entering the building, it is big and clean and they have great products for sale. The receptionists there are very friendly and helpful; they always try to answer my questions to the best of their knowledge whether it’s on the phone or in person. I Also love the phone call reminders/​check ups after a visit. Stitch’s doctor is Dr. Krauss and she is the most helpful vet i’ve ever taken him to. She asks questions as well as answers them if I have any and i dont get the feeling of being booted out as fast as possible like other veterinary hospitals. Most important quality i like about Dr. Krauss is that I really believe she cares and loves animals. I can see it in the way she takes care of my dog and takes her time trying to figure the best plan of action. She also doesn’t try to pressure you with services that are not necessary like other vets tend to do. I think ive been to every vet hospital in the tri city area and this hospital is the best. Only reason i gave 4 stars instead of 5 is because of the visitation fee of $ 62.85

Definitely NOT really «All About Pets» anymore is it?
Yeah so I think I was the asshole in this case, since it was my fault being more than 30mins late to drop off my dog to have them take care of his painful dental problems.
However the problem I had with the whole *human* interaction side of things as soon as I walked into their clinic they were just waiting to confront/​chastise me for being tardy whilst angrily telling me I must reschedule. Like I said before it was my bad so yeah I’m the villain in this picture, but I wish it hadn’t been so categorically pointed out to me that way and never mind that my pet has to go maybe another week without treatment. They couldn’t even for a moment consider the situation where my dog has had to endure painful toothaches for going on 3 weeks now. No, of course not since after all like I said before it’s not All About Pets anymore.
So glad to see the whole new impersonal corporate way of doing business (they are part of the VCA conglomerate now) has finally become ingrained into their manners there. Like everything else corporations run now we the regular people get treated like crap and have no choice but pay more for said luxury. Sadly this now has to trickle its way down to our pets.
Anyway gave them 1 one more star than I wanted to, since it was my fault after all.

I took my little dog who is on meds for seizures. We were treated wonderfully. The Vet even talked about medicine that is better for seizures in the long run. I am so glad my neighbor told me about them. They are my permanent vet for my little Spunky.

My dog, Foxy, came here with severe bleeding in her head and eventually passed away. From the time I walked in, to the time I left, it was all too surreal. Before foxy passed on, I was able to spend a few minutes with her while she was hooked on some IVs. Before my moment was done, one of the nurse came by with the bill for my husband to sign off — right at the moment when my dog was taking her last breath. Really, guys??? You couldn’t wait until she was boxed up before you’re asking us to sign off on a payment? Learn some manners and give people time to grieve.

Enjoyed my visit here. Dr. Krauss was extremely friendly and really seemed to know her stuff. The entire staff was wonderful and made my little Chip feel as comfortable as possible at the vet. :)

We have been taking our 7 year old kitty and our puppy here and the staff is caring and seem to genuinely love animals. Our puppy loves Dr. Krauss and wags her tail when we come to visit. Dr. Hata has seen both our animals and is great with them. We really appreciate how she keeps any eye on their weight and advises us on when to cut back on feeding. I like the appointment reminders via text, the little report card they give you, and how they call to check on her after her vaccinations. I also love that Dr. Krauss lets me email her with quick questions. The staff are very thorough and we feel like our puppy is in good hands. This office is REALLY expensive, but what keeps us coming back is really the staff, their professionalism, and how convenient everything is.
The one thing I don’t love about this office is how overly cautious they were about keeping our puppy indoors until she had all her boosters. We were told not to take her out even to use the bathroom and at vet visits we had to keep her off the floor. After she got all 3 rounds of parvo shots we thought we would finally get the green light to take her outside for the bathroom, but were advised to wait another two weeks for her rabies shot! Dogs typically get rabies from a bite, so it seemed a bit overkill and really caused a lot of anxiety those first several weeks, making potty training more difficult for all of us. We asked around and heard it’s not the norm.
I also don’t recommend them for boarding. They are pretty much kenneled the entire time, and both our kitty and our puppy had a hard time with that. I do appreciate them being honest though! We will stick to them for medical care, which they have excelled at so far.

Great people, excellent pet care, groomers & doctors all in one place. I love the welcome board they have with all the fur baby names there. I feel very confident bringing my baby here and have recommended other friends and family to do the same!

So glad my coworker recommended VCA! I have been taking my one year golden retriever, Koa, here since she was just a baby. Everyone is so friendly and knowledgeable. From routine visits to an emergency latex glove eating incident, they are always there to help. Dr. Hata is so patient to listen to all of my never ending questions. She has even called me in the evening to check on Koa after a visit. Koa is actually excited when she enters the clinic as everyone is so kind to her.

I had a very bad experience esp with their rude customer service. The front desk person barely could answer my questions and it seem like she was just giving me a bad attitude. All and all just had the worst here. Next time I’ll save my time and go to my regular vet clinic.

My little dog had an infected eye ;(brought him here for a check up and some vaccines. The doctor was very sweet and patient with my dog even though he’s squirmy. Not like the previous owner/​doctor that choked him in front of my face! Everyone in the office is knowledgeable and can explain what you’re paying for. They also have a great groomer there. 6^th star for the keurig!

Took both my dogs for grooming and they both got ear infections and their ears were raw. Called them about it and they wouldn’t say whether they would cover an exam to check my dogs ears. Had this problem in the past and it cost me an extra $ 150 to clear the infection caused by the groomer.

I rely on Unilocal for many things and love to share when I can.
I have been going to All About Pets for about 7 years. In the beginning I felt that I found a nice place that I could take my dogs to and was comfortable with the care. As time has gone by my feelings for the staff and Dr. Hata has grown. Not many places do you have your Vet call to follow up on your sick pet weekly. Dr. Hata and the staff always remember all the details and sincerely care about your pet!
Jennifer the office manager has to be mentioned. She has gone out of her way many times to go that extra mile. Her compassion when we had to put one of our dog to sleep will never be forgotten. She is always so friendly and has on many occasions made that extra call when it came to helping with pet insurance or assisting me on getting information on products.
If you need to find a vet with a staff that knows what is going on and really cares and a Vet that I can not say enough about, then you should try VCA — All about Pets.

I’ve taken my Bulldog a few times over here. Could just be me but it seemed that the place was a little «money centric.»
Found a home at another local pet clinic which was more «pet centric.»

One guy working the desk was on the phone the whole time and didn’t acknowledge us as we walked in. The other girl was busy running errands and didn’t really pay much attention to us.
We’re interested in leaving our dog here during vacation but it seems like they’re kept in cages. Not sure how I feel about that. If anyone has left a pet here before, let me know how it was for your pet.