Smart Dry Cleaners

My family and I have been going to these cleaners for more than 20 years. She has cleaned and altered all of my business suits, bridesmaid dresses, and even my wedding dress. What I like about Sue is that she will make any changes necessary to alterations to make sure it fits well, but you have to make sure you tell her what you want (i.e., shorter on the leg, tighter by the bust, etc.) Best part is that they won’t break the bank. I’ve tried going to other cleaners closer to my work and home, but it’s just not worth it. I’ll drive the extra miles just to make sure my cleaning and alterations are done right.

Quick alterations and cheap dry cleaning. Sounds good to me. I have a hard time understanding the gentleman who works here but doesn’t stop me from coming back.

Became regulars for a few months. All was well. One day, I noticed heat damage on my husband’s shirts. Another had damage from some sort of sharp object. It was scratched in three places, each scratch ranging from half an inch to two inches long. Yet another shirt had a hole, about half a centimeter in diameter. I asked what happened, and the owner claimed complete ignorance, saying my husband must have damaged the shirts from normal wear and tear. This was definitely not the case. One of the shirts had only been worn one time, indoors, in an office. She also commented that the shirts were poor quality. Somewhere, the Calvin Kline people are crying.
I dropped off the shirts in good condition. I picked them up looking like some machine had chewed them up and spit them out. All three shirts were unwearable. I asked for my money back. She refused, saying if she just gave everyone their money back, she would go out of business. Well, she definitely lost our business.

WARNING! They will damage your clothes, and refuse to reimburse you!
Been going here for a long time, and, recently my clothes have been coming back pressed incorrectly, but I let it slide.
However, this last time, a couple articles of clothing were significantly damaged, and the lady who owns the shop blamed me! Refused to reimburse anything for the sake of customer service, for a long time customer!
Needless to say, going to take my clothes and business to one of the other half dozen competitors in the area. You have been warned!

BAD SERVICE!!! I will NEVER go here again.
I’d been getting alterations, and dry cleaning done here for years. Then one day I had an alteration that was not done like I wanted; I didn’t realize it until I decided to wear the dress a week later.
Anyway, when I returned to have it corrected, she wanted to charge me full price again, and would NOT negotiate, in fact she walked away from me.
I was EXTREMELY disappointed that after all the years I had given her my business she didn’t want to work with me, even walked away from me, and wanted to charge me again for an alteration that was not done to my satisfaction.
It didn’t phase her one bit that she would lose a customer for life over a $ 14.00 hem on a dress, and a huge lack of customer loyalty, customer appreciation, and customer care.
I refuse to give my money, no matter what amount to someone who refuses to work with you when something goes wrong, and refuses to take responsibility for her mistakes.
Be careful, she’ll take your money as long as things are fine, but if something goes array; she won’t care, she’ll turn on you quickly, and walk away!
She cares more about the money then she does about her customers!!!

Smart Dry Cleaners is one of the better tailoring shops in and around the Union City area. Sue, the owner and expert seamstress is always congenial and accommodating to me whenever I have tailoring work done. Her prices are competitive and she really knows and understands the customer’s needs and specifications. I highly recommend!

Love this place. We had a rush alteration for my fiancés pants for a wedding. Just like other reviews, the wife is the one that will assist you and she is the woman responsible for the perfect alteration!
Not just the length but made the pants more european fit. Great investment of $ 18 for a more tailored fit.
Cute shop and she did not mind when i asked to take photos of her thread collection. People, tip her if you get something altered. She is amazing. Yet to try the dry clean here but for a first experience, we had a great one.
Definitely coming back!

I recently discovered this place thanks to my parents. It is conveniently located to the same plaza where I do my grocery shopping once in an while.
Both owners seems really nice but I always get assisted by the wife. Fairly reasonable price ($ 1.95/shirt) for a wash and press. I usually bring in a few dress clothes that I wear for work that I don’t want to ruin the fabric by using regular wash and dry. I got a couple of hems done ($ 10). I just started to utilize the dry clean service not too long ago and this was the first place I ever tried so I can’t really compare as far as if it is cheap or not.
Overall, I am a satisfied customer since I always get my clothes on a timely manner as promised.
Would highly recommend, also to support small business.

I’ve been coming to this place for many years now, i love the friendly and fast service. I usually get my shirts laundered and pressed here and when i need to i get my jackets dry cleaned here too, the price is not bad and the turn around is always quick (even though I often forget to get my stuff for a few weeks). Sue, the lady that runs this place is super friendly and has a very nice personality, I also get my hem done here and I have never had a problem.

When I got my clothes back there were patches where the fabric was damaged. This happened to all 3 of the silk shirts I brought in. For the suit I brought in, the fabric was so damaged that there was a noticeable hole in the sleeve! If you want to save your clothes, do not take your dry cleaning here.

Been a long time customer for quite sometime. I get my linens, cashmeres, suits, and jackets dry clean here. Quality job for a good price.

Been getting my dry cleaning done here for years. Even though I live in the valley now I still come here to get my dry cleaning done. There the only ones I trust to my stuff done. The prices are very good too.

I’ve been coming here for 5+ years now and I’ve never had a problem. Their prices are reasonable and they’re fast and efficient. Your clothes are ready to pick up when they say its ready and dropping off clothes usually is done in less than a minute. Parking is also VERY convenient.

I had been going to this dry cleaners for YEARS! I tend to wear a lot of silk tops so for awhile, I was bringing them 7 – 10 items per 2 – 3 weeks! But there was this one time that they gave me back a fave top torn on the chest. And they told me it was because of the usual «wear and tear.» When asked if I can have my money back for the cost to clean the top, they said all they could do was take off a couple of bucks! So much for treating your long-​time customers well! Needless to say, I never came back!