Party City

Very friendly and helpful staff. I grabbed some party stuff for my daughter as well as balloons and the lady was nice and gave her extra.
The store is organized and neat and there’s tons of parking!

Super friendly staff. Lots of parking. Very well stocked. Ordered balloons & they blew them up fast & gave a quantity discount. This store has an invitation center too which I normally don’t see at party stores.

The ONLY Party City out of seven that I called that refused to do costume checks. I’m sure all of the stores are busy today. Get over yourselves. Took my business to Fremont.

I wanted to buy a costume for Halloween and decided to buy it at party city. After picking one out I looked for an associate and asked how I can get a costume. The associate told me that she and another girl are taking numbers for pick up but they have a line. She left it at that. Customers were all over the place and I had no idea «where» to wait. Eventually I got fed up with lack of order in the store I left. Not wasting my time to wait. If you know the store is going to be busy at least have an actual line for other customers waiting so they’re not confused and waiting forever.

I had to return an item at Party City and had accidentally thrown out the receipt. But I had my bank statement that showed my purchase at Party City a few days ago in the exact amount of the return, the cashier said that I would only be able to get store credit but he had to call the Manager when she came she said that I needed the original receipt in order to get a refund or store credit, I was like WTH what kind of return policy is this? so please make sure you keep your paper receipt or else you’re screwed. I learned my lesson I would never come back to this store .
Your return policy SUCKS!

I really hate coming to these stores. No one offers to help you. I’m waiting in line right now, the store is empty. There’s one lady ahead of me buying balloons. There are two other employees blowing up balloons and have not even greeted me or said «we will be with you shortly» I’ve been waiting for over 5 minutes to buy 2 items. It’s over priced for the quality.

I was disappointed with the service I received. The young man wasn’t rude but, as far as him making a mistake in the first place wasn’t to apologetic for his mistake. I then mentioned that something else was wrong and he told me, this was on your order. I told him well that’s wrong, I don’t want that color. He made it seem as though I was an inconvenience to him, when actually this whole process was an inconvenience to me. Needs to improve in all areas, everyone seems to laid back to me…

Greatly stocked party store for all your party needs! Order balloons ahead of time or you will be in for a long wait. You may pay when you order. Pick up is a breeze.

2 stars for having what I need for the kid’s birthday parties most of the time and that’s about it! They are always super understaffed and slow. Even when you have paid, you have to wait once again for the line to clear before they fill your helium balloon order. If I’ve already waited in line, pull the extra person off the floor and get my and the other two people waiting their balloons filled. Super annoyed!

Great stuff in store. One lady in store was being mean to customer… KINDA expensive stuff.

In and out in 5 minutes. I called to get Thomas the train stickers and they said they had 12. When I went to the section I didn’t see them. So I went to the front and the cashier directed me to the section of stickers and I found it within seconds. Love quick service like that! Thank you!

If you are second guessing about buying your invitation from Party City then stop guessing. Go! Well worth it. Ramona (Specialist in Invitation Dept.) does a Great job assisting and being patient with you because this is a long process on picking the right invitations. Everything we ordered came beautifully. We definitely recommend Party City for any essentials pertaining to Party Supplies.

My wife and I went here yesterday.
Our experience was fairly nice.
:
My wife has a good eye.
I didn’t initially see that some of the greeting cards are now 50% off.
(There are some cool cards that feature common names. The one exception are the Lil’ Princess cards.)
:
My wife ordered 25 birthday party invitations.
Ramona was our Personalization Specialist.
She was very helpful, friendly, and patient (she even helped a guy who just needed to be directed to the proper aisle).
For customized invitations, there’s a $ 10 Set Up Fee (I believe this is only for new customers).
Depending on what you want, invitations are about $ 2 each (ours were a little over $ 1.50 each).
The invitations turned out great (envelopes are included, by the way), and 9 stickers were thrown in for free (a sheet of 9 is normally $ 1.99).
My wife was overcharged at first (I give Ramona credit for noticing), but she received a refund of $ 12.31 when she picked up the invitations (they were ready after about 2 hours).
:
There’s always a decent selection of seasonal items.
I liked the Super Bowl and Valentine’s Day items that I looked at.
There’s a wide assortment of items, but it’s too cramped inside.
A little girl bumped into me shortly before we left (her father apologized to me).
Anyway, it’s easy for other customers to get in your way.
There aren’t enough cashiers overall.
For example, when my wife picked up the invitations, 4 employees were at or near the counter, but only 1 of them was a cashier (the cashier was actually being trained by one of the others).
Overall, my wife and I are fans of this store.

This party city is a hit or miss. If you come here for halloween, you would probably hate everyone…
But not today. 4 stars for Jose. He helped us at 9:30 in the morning. Upbeat and awesome customer service. He must be a morning person of just have the gift of awesome rapport building.
This guy needs to get promoted of work somewhere else… you go jose!

A dedicated store for party supplies, I wonder how the business is doing overall. They must be doing OK since they have been around a long time but I wonder. I have been here only a couple of times over the years when I am looking for something very specific. Most of the time, I get my party supplies from other stores.
Anyways, was here a couple of days ago to get some plastic champagne glasses and some other stuff. Made a note to self that they also have some fun costumes, you never know when you are going to need them,

I find the prices to be high, i find some of the staff friendly and some of them not so much. although i do love some of the product that they offer, and some of their prices beat the competitor. i bought costumes for my daughter and still love the costume.

When it comes to making candy leis for people, it’s a total pain in the butt since everyone loves different candy and I hate getting stuck with a bag of candy when I only had to use ¼ of it. But Party City’s Candy City is amazing. Their selection had everything I needed, even stuff I was only told about and had never heard of. They also have loads of fun little cheap gifts that I end up just buying for shits and giggles. Do I really need a 6 pack of stick on mustaches? No, but I’m buying it anyways since it’s only $ 1! Like a sir! I’ve never had a problem with their staff either. Nothing standout but they do what they’re supposed to.

Both visit consisted on 25 minute wait with a line of me and one other person! Why?
Then what irks me is three able bodies standing behind a register yet only one person can actually work.
Second return was for a Mylar balloon 9.00 to be exact. Bought it put it in the trunk got home and it was deflating!!!
No hole in the balloon I called and asked options. I had to drive all the way back to the store to be told it was my fault. After arguing the same balloon from a different pack was filled and ironically deflated before reaching the car. Then the rest of the lot did as well.
Finally deciding this was crap I asked for a different balloon, but They were out of stock.
So getting the shitty last option I asked for a balloon bag, since it had been to HOURS we were late and I most definitely did not want to come back…
AND AFTER ALL that BS they charged for a damn plastic bag to wrap the balloon in.
GET THE EFF OUTTA HERE PARTY CITY.
This place is a hot a$$ mess!!!

What’s up with all the negative reviews? I’ve shopped here several times and have never left disappointed in the selection of their products nor with the service. I’ve always found what I needed, they have a wide variety.
Last month I bought one of their personalized banners for the first time. I can’t remember the name of the lady who is in charge of the banners, but she was fabulous! She was very helpful and took pride in her work. I was VERY happy with the banner and it was very easy to order/​make.

It seems like they have new staff… new friendly competent staff.
I went in for some Halloween items and was greeted by friendly people. I will go back.