Lovely Smile Dental

I’ve been seeing Dr. Trac for about 6 years now and she’s awesome! She’s very gentle, informative, & excellent at what she does.
The office is very clean and high tech with digital X-​rays, T. V’s in each room, and they have a system that sends text message reminders for next or upcoming appts. The staff is very nice and professional. Pia (the dental assistant) is really nice and was very patient with me while taking X-​rays because of my sensitive gag reflex. The office manager always gives movie tickets after my appt, along with other goodies. & the receptionists in the front are extremely helpful and pleasant and are good at reminding appts! I would definitely recommend this dental office!

In the past ~4 years, I’ve NEVER had anything but Excellent service here! Dr. Trac and her staff are all super nice, professional, and efficient. Her office is clean, with comfy couches, and a flat screen tv.
Service has always been excellent. I’ve never had to wait that long, unlike some other dental offices. I love the fact that they offer weekend appointments, which makes it convenient for us.
They’re totally kid-​friendly too. My 2 year old likes the coloring table in the waiting area. She has been to Dr Trac twice for her cleanings and has been fine both times. I like the art on the ceiling, which gives you something to stare at while you’re being examined.
A++++ dental office & dentist!

Dr. Trac has been my general dentist since I was a freshmen in high school (2007). I graduated from James Logan High School in 2011, so imagine how long it’s been? She’s been with me for almost a decade!
She’s seen me with my metal mouth and she’s witnessed my pearly whites become freed from the them. Basically, she’s been there with me through the good and bad times of my teeth, as well as has heard me ramble on about my own struggles with school (high school, SATs, AP exams, college apps, transferring), work, etc. She knows my Vietnamese is horrible so she doesn’t mind talking to me in English.
As for the actual teeth cleaning, x-​ray, and exam, Dr. Trac and her dental assistant (P…I always forget his name… Piya?) do a thorough job. I HATE THE DENTIST. The clenching and screeching of metal in my mouth is by far the worst sound, but nevertheless, Dr. Trac and P… get the job done quick and efficiently to get me out in less than 30 minutes.
Their receptionists (sometimes her husband) are friendly and send me reminder via text message, postcard in the mail and phone call (their on top of their game).
My reward for my 6 month check up? Two free movie tickets and dental goodies. The tickets are basically the ones you can get at Costco. Works with Cinemark theaters not AMC.

I came here and had a terrible experience. The office is clean but the dr trac was very dismissive and did not introduce herself. She did not greet us. I also could not understand her at all. I had to ask her to repeat and break down every word because she has a very very thick accent that i can not understand her English. I am very upset i wasted my time here

I really wanted to like this place but this is the only dental office that’s charging me for office visits (I had another dentist with same insurance and they didn’t). Then when I asked why my charge is so high for a crown (quoted at at 735) the receptionist couldn’t explain it and said she would ask her billing manager and call back. It’s been over two hours and after giving up and actually calling them, the receptionist tells me he’s busy. It’s a simple one minute explanation and they are wasting my time. I asked for an appointment to at least get the crown molding done and they aren’t even scheduling that!
Changing my dentist after this debacle is over. The dentist is nice but it’s not worth it for me to be dealing with the front office staff who can’t even get back to the patient in a timely manner.

Excellent service so far. Contact them in email about my mom situation and insurance information. Within 2 email back and forth. My mom already got an appointment. The whole process is painless and fast compare to my old experience with my mom or myself. Definitely, recommended.

The office was nice. The dentist was friendly, but the receptionist was rude and not friendly. I had my son getting his filling done back in December 2014, but the filling fell off when the dentist checked on Monday, 12 January 2015. We were scheduled for re-​filling on the Wednesday, January 21, but we forgot and missed it because there was no reminder or phone call. When we tried to make another schedule, the receptionist made into a big deal and refused to take us any longer. I think they do that because we are using MediCal insurance.

I’ve been a patient her for a little over a year now. Let me start off first by saying all of my past experiences with any dentist aren’t good. So From the time I was a child I’ve sorta created a fear of the dentist. From the first visit at Lovely smile dental I’ve felt welcomed, Dr. Trac is a people person and is very good at her profession. Also, my son had his first dental check up here at age four (he’s five now) and the doctor and her assistant take their time with him and make him feel comfortable. Last but not least, the office manager works with you diligently to make sure your teeth get the best care, he’s a great guy. I recommend all my family and friends to this office. I wouldn’t have it any other way.

First time at this dentist after going to the same one since I was a kid and I was pretty surprised at the differences. My original dentist was old school. His X-​ray machine was dated and still used the nasty tasting rubber strips you have to bite on. This dentist uses the much smaller and faster digital X-​ray. Also, for the longest time I thought a routine cleaning was supposed to feel like a Swedish massage for your gums with copious amounts of blood. Nope! This cleaning was pain free and my teeth feel just as clean. Another difference was over the years, my dentist’s vision had seemingly been getting worse so in order for him to get a good look at my teeth, he had to press his face against mine. I don’t know about most people, but feeling your dentist’s stubble is a little unsettling. =/​They use magnifying goggles here so they don’t have to invade your personal bubble.
Overall this place is great and I highly recommend it. They also gave me 2 free movie tickets along with my new toothbrush, floss, and toothpaste. Can’t beat that!

A excellent dentist in Union city, Will recommend to everyone.

This is the first dentist that I like enough to get regular cleanings. Everyone at lovely smile has been nice to me, they have a calming décor and tv’s at every chair so you can relax if you have to wait for an appointment. They always ask me if I squirm a bit if I’m uncomfortable, that has been great for me because for many years I didn’t do regular cleaning. They also have very flexible office hours for working professionals, with after 5pm and weekend appointments.
One of my favorite things is that they always know what your insurance covers and doesn’t, they will tell you before your appointment what it will cost you if you ask. They even reminded me that I actually had double coverage and was spending too much on insurance.
On top off it all, they regularly give away movie tickets and free tooth brushes for regular check ups.
I come here enough that they know my name, wife’s name and always ask about my kids — life — work. The assistant dude is very good.

I give this dental office NO STAR! At all the owner is very rude! After my 9 year old daughter appointment, the dentist told us that he does not want to see or for us to come back since my daughter did not want to have other work to be done to her. She told me that they hurted her while doing her teeth that they were rought, heavy handed people?! Now what kind of a dental office would say that they don’t want to accept us anymore because my daughter didn’t want anymore work on her teeth that day since she was in pain?! So I asked the receptionist if the owner, head dentist is always like this rude to people she said YES! THIS DENTAL OFFICE SHOULD BE CLOSE DOWN!!! I WILL REPORT YOU ON BETTER BUSINESS BUREAU. ABSOLUTELY UNPROFESSIONAL PEOPLE THAT SHOULDN’T HAVE GOTTEN INTO DENTISTRY. MAY YOUR BUSINESS GO DOWN TO DRAIN. I ABSOLUTELY HATE AND REGRET THAT I WENT TO YOUR OFFICE! I HAVE NEVER BEEN TREATED LIKE THAT BEFORE.

This is my first review on Unilocal and I had to write this because I had the worst experience, much so that it was almost mind boggling. I wanted to reschedule my appointment one day prior to my appointment and called in and they said I would get charged so I told them I would come in even though I was on a time crunch. When I went in I told the dentiest I only wanted ti fill my cavity and not do the deep cleaning. Since that moment things went downhill. The dentist was forcing me to do both procedures making me feel extremely uncomfortable. I told her I couldn’t because I had to pick up my parents from the airport and she responded with «they can wait»… my mouth dropped!!! Then the Asian old guy came in yelling at me because I didn’t want to do both procedures. He had no right to talk to me the way he did. Then after I got up and told them this was by far the worst customer experience and service and that I was going to take my insurance else where, the Mexican girl who works front desk told me that it was my fault. I honestly felt attacked!!! This place has no class and extremely unprofessional. Almost ghetto! I don’t recommend this place to anyone. This was the most disturbing incident I’ve ever experienced. I feel sorry for the dental hygiene who works there. He was the only friendly person there.
Zoey

They weren’t very personable. I was there at 5:00 on the dot & was already getting a phone call from the front desk asking where I was. Why’d they even give me that appointment if they were in such a hurry to leave? Geez. I could’ve came in earlier. They rushed me the whole time.
One of the girls at the front desk filled out my health history for me, assuming I was healthy & not pregnant because I look young for my age. What the heck? I didn’t even get my free movie tickets.
The dental assistant guy with the bay area accent was the only professional one there.
I’ll be switching dentists. No thank you, Lovely Smile Dental… where no one was smiling.

Last year I had a bit of a scare with my teeth (26 and thought my tooth was crumbling– it wasn’t), so I quickly searched on Unilocal for the nearest dentist that has decent ratings and was open (it happened to be a Saturday around 5pm). The list was short and I chose one at random; 10 minutes later and my rattled self was walking into a serene office.
Boy oh boy am I happy for Unilocal on this one. It had been about 12 years since I had seen a dentist (all the normal excuses: bad past experiences, no insurance for a bit, etc.) and they were everything I needed them to be to change my views on dentists: kind, considerate, informative and gentle.
I was just in today for my 6 month check-​up and received the same great treatment that I did on my first visit. I would whole heartily recommend Lovely Smile Dental to anyone looking for a FANTASTIC dentist.
Bonus: First time there I was gifted a calendar and a waterpik flosser. Second time in I was gifted 2 movie passes (like the ones you buy at costco) and a small bag with a new toothbrush, floss, sample sized toothpaste and a couple coupons.

I get two free movie tickets every time I come in for a teeth clean! LOVE. They do a very thorough job and the whole process is painless so I knock out instantly! booking appointments isn’t difficult. They also call you on the day of your appointment the AND the day before to remind which is extremely handy –and call every six months to remind you for your regular check up. Dr. Trac and her assistant are very kind and well educated. I make sure to come back every six months (:
they’re also very clean and organized so it makes me feel safe to be there. tv optional! it’s not hectic so I relish the quiet time I get every six months lol

I haven’t been to a dentist in a loooong time, I’m talking years. The last dentist experience was HORRIBLE! So I finally took the plunge and tried out Lovely Smile Dental.
So here goes:
1. The dentist office was clean, high tech and the T. V’s by each chair is an excellent touch
2. She worked VERY well with my daughter (I’m sure the cartoons helped as well)
3. She gave me great education regarding my teeth and best practices.
4. She gently told me, how much treatment I needed with out making me feel bad :)
5. Her deep cleaning was AWESOME… she has a great touch about her.
6. Very professional
Very Kind, great conversation and great with children. One of my best dental experiences.

The best dental experience every time.
Dr. Trac is so gentle. It is really surprisingly painless. She is obviously very highly skilled!
I have been seeing Dr Trac for three years and now I take my children to see her instead of the specialty children’s dentist.
The staff is always helpful, kind and courteous.

I absolutely LOVE HER! Her husband is the receptionist, and though he has a heavy accent he is still friendly and chatty… very chatty.
The place is clean and organized. Each chair has a flat screen that you can attempt to watch while you’re there. They ask you what you want to watch so you aren’t stuck watching some random Vietnamese Paris by Night show or whatever. They put sunglasses on you so you aren’t blinded by the light. Don’t want to watch tv? Look up, there is an image in the ceiling panel over the lights… mmm sooothing flowers.
Dr. Trac is super friendly, and it is easy to discuss things with her… anything not just dental hygiene things. She doesn’t condemn you for not flossing regularly, she just encourages you to. She is on top of her game, she walks you through whatever procedure you’re going to be going through aside from the regular cleaning.
The hygienists are also friendly. They are considerate when it comes to the gag-​fest xray portion of the visit. The machines they use here are the fancy digital ones, so if the image is messed up they can redo it right away instead of gagging you again 15 min later.
The last time I was there, I filled Dr. Trac in on what is going on in my life, and she gave me input on my future. The hygienists and I agreed that we’re happy we weren’t on 16 and Pregnant.
Overall, their tag line is that they treat you like family. They actually do. Dr. Trac is a product of UCSF dental, and she if professional but still relatable. Best dentist I’ve had.

REALLY?! I would have to disagree with Tony below. I’ve had such a good experience each time I’ve gone to see Dr.Trac. I’ve jumped from one dentist to another because I have not been able to find someone who’s attentive, professional and does not reek of cologne! Yes siree!
Dr. Trac is AMAZING! My gf and I have gone to her numerous times, getting our teeth cleaned, my fillings replaced… Each time, she greets us with such enthusiasm. She KNOWS what she’s doing, believe me! (She only graduated with top honors at UCSF — e’nugh said).
But besides that, her office is clean, very modern, with top-​notch equipment. Her assistants are great and I’ve referred many of my friends to her because she’s THAT good!