Solutions Realty Network

I highly recommend SRN. From my first initial inquiry to my move in, everyone I spoke to was professional and acted in a timely manner. Patty, the leasing agent was very helpful answering any questions I had relating to the home and the application process. The property manager Trent did a very throughout job discussing the provisions & they even offer online rental payments. Anyone looking to rent needs to look for homes with SRN.

SRN has managed a rental property for me for 1 year. They have done a great job communicating with the tenant, providing payments to me promptly and providing great customer service to both me and my tenant. I look forward to working with them for years to come.

As a landlord, I was displeased with the way SRN handled issues with my last tenant. My tenant went months without paying her water bill and blamed it on a water leak. SRN put a hold on the rental disbursements until *I* resolved the issue. A little research by SRN would have shown that the tenant was behind on paying her water bill and that there was no water leak on the property. This went on for months and left me dissatisfied with SRN’s service.

Being an investor with multiple properties and working with multiple management companies (still searching for good ones), I am quite disappointed with Solutions Realty Network (SRN) for several reasons, and want to share my experience for homeowners to make an informed decision and for SRN to improve their services.
— Communications (as you have seen with other reviews):
o When SRN started to manage my property, for 2 months, they collected the wrong rent amount ($ 100 less that we had been agreed!) and have not sent me the lease agreement until I asked them. If I didn’t notice, it would have continued.
o It is difficult to get a whole of the property manager.
o They do not inform the owner of the lease renewal time because as they said, it is already stated by default in the management agreement, and owners would have to reach out if they want to make a change. So I only learned about the renewal after the fact. I found out that they did not increase the rent, while all other neighboring properties were charging a higher rent (most were managed by them as well). Typically, a property manager would ask the owner if he wants to increase the rent or renew with this tenant, for approval or as a courtesy at the very least. Other property management companies always communicate with me.
— Work Ethic:
o Management of my property (including a batch of other people’s properties– mainly foreign investors it seems) got «sold off» to another company without my consent. And this new company started to bombard our mailbox with listings of houses for sale. I understand this is all purely business (and as they said once again, it is stated in their agreement), but again I wasn’t informed until after the fact.
o To add icing on the cake, this happened exactly at the time SRN renewed my tenant lease! This means that I am locked in with that new property management for a whole year. I did not want this new company to manage my property and so they charged me a termination fee ($ 500) for ending the contract (which I only found out via a statement). After the transfer of management, SRN would not help or take any responsibility.
o So I’ve been charged a renewal fee from SRN AND a termination fee from the new property management.
o I know these foreign owners were not happy about this either (being overseas didn’t help).
I hope this gives you a better insight. Good luck finding a good property manager! My recommendation is to look at 3 things:
1. Competency and relationship with a particular property manager (most important),
2. Procedures and structure of the Company, and
3. Check references/​current client feedback