MattressHQ

We had a appointment just down sidewalk at Headmasters getting a Haircut. once finished we walked down to Mattress HQ to look around and was Met by a Salesman Dillion Davis, Mr. Davis impressed us immediately with his knowledge of Mattresses. He went out of his way to make us comfortable. We found what we needed and Mr. Davis did all he could to get it for us. The Financial end of it was easy and painless, We got a GREAT Deal and left the Store Very Happy and Very Satisfied.

I purchased my first mattress ever from these guys and I absolutely love it. You can’t put a price on good sleep, but if you want a fair one, I suggest you come here.
It looks as though a lot of the 1 star reviews are due to the prior manager, which is unfortunate. The new manager, Colin, is someone I’ve known for over a decade, and someone I would definitely vouch for. He is extremely knowledgeable about all of their products and was very helpful in getting me a fair price on my mattress, and also in helping me set up financing.
I will continue to refer everyone I know who’s in the market for a new mattress.

Stopped here today. The prices were about double that of another place less than a mile down the road. I would bet the employees do not get commission here because this guy didn’t tell us about the mattresses at all. He didn’t seem like he cared whether we were there or not. We told him the prices were so much higher than the other place we checked and he didn’t even respond. We thanked him and quickly left.
Manager Response: «I challenge everything you have said in this statement and feel it’s not true.
My salesperson even called me after you left and discussed the prices of the beds after what you said and clearly there
is some confusion on what bed you were looking at because twice the price would be crazy
especially since we have a low price guarantee even after you buy the product from us.
We will beat any price on the market even if we have to give it to you I personally guarantee that! «
My response: Thanks for your comment on my review of MattressHQ. I’m sorry that you feel that I am a liar and that you challenge
everything I said. Reviews on Unilocal are a way for consumers to find great businesses and they are also a way to help
businesses identify both strengths and weaknesses through customer feedback. Yes, you may have a price guarantee, but
your employee did not mention that when confronted with our statement of lower prices elsewhere. In fact, he said nothing
at all. This is part of what made me think he didn’t care if we were there. Another part of it was him not saying
have a good day or please come back or hold on a minute let me see what the best deal I can get you is.
Also, you failed to mention my other concerns such as him describing the mattress or telling us about the unique features which
would distinguish one mattress from another. He answered our questions on price but didn’t ask us any questions like
what is it you are looking for in a mattress? I hope that you might find these suggestions for improvement helpful.

exact same experience as previous reviewer. they dont deliver and when you try to cancel the order, they’ll tell you no refunds — no refunds for WHAT? I have no product! I too was told to call someone in dallas… and when I did… oh hes not in the office. Left my contact info and NEVER GOT A CALL BACK… I had to go through my CC company for a transaction reversal as well and it took almost 5 months to complete! They don’t even list the price or specs of their mattresses on the floor — SHADY… you are supposed to just believe in their saleman that he is being honest and THEY ARE NOT! And the whole replace until your happy sales pitch? Yeah that will cost you about $ 800 for each time you do it. DO NOT STOP HERE in your search. these guys are shysters worse than the worst used car salesman.

Shop here at your own risk! They will promise you a certain delivery date and a «call». And in their sales pitch, they will tell you «no problem satisfaction guaranteed or your money back», dont believe it. We had guests coming on a certain date, bought a new mattress, had a promised delivery date from the salesman… not only did the mattress not show up, no one called us. Our guests came and went, so we asked for our money back. The store «manager» who has no authority, promised the mattress within 48 hours, so we gave them another chance, guess what, no delivery and no call, again! So we kindly asked for our money back… here’s the WHAT? The salesman said he is not authorized to give a refund, nor is the store manager. What happened to «satisfaction guaranteed»? The salesman said we would have to talk to the owner in Dallas, are you kidding me? No one does business like this. We had to go through our credit card company to get the credit.
I would suggest you shop somewhere else.