Quest Diagnostics

I come to this location every time I have to get blood drawn… And there is one Phlebotomist that is always in such a great a mood… She’s so pleasant & just makes the wait less dreadful haha… It’s a clean place with plenty seating.

Since my doctor is located at UCLA and I live in Orange County, she suggested I use my local Quest Diagnostics for some tests she was ordering. On my initial visit to Quest, there was some difficulty retrieving the test order from their computer system. The woman who seemed to be in charge was very difficult to understand. But the real problem occurred when I returned to drop off the first of two required collection samples. No one was at the desk. After about 10 minutes the receptionist appeared and told me I needed to also have another blood test. When I explained that my doctor had never mentioned this the receptionist insisted it was necessary, but then upon further checking determined it was not necessary. When I returned with a second collection sample a few days later (and waited another 10 minutes for the receptionist to appear) she indicated that nowhere in the system did they have the order for this collection, even though they had given me the collection materials and instructions when I was there on the previous visit. When I asked them to please keep the collection sample until I could return with information from my doctor (I was already too late for another appointment) they refused to do so. They were very rude and most unhelpful. I will never use this facility ever again. I only hope the lab work they do is of a higher quality than their onsite customer service

I was also one of the people that stood around in line this morning for Quest’s advertised 7:00am opening time. I started waiting in line at 6:45 am — at 7:30 I gave up, as the doors were still not opened and I had to go to work! I was so mad, as I took the time off of work in the morning, because I had to have the fasting blood work, only to have to, now, schedule it for another day. So mad!!!

It’s now 7:18am and Quest still has not opened its doors despite their 7am start time. Dozens of hungry & sick people queued up in line waiting for 12 hour fast blood tests and other services. Hate being treated like cattle.
Post script — doors finally opened about 7:35. Several workers sitting around — not one had the initiative to open the doors to permit the patients to sit in the Quest waiting room. No supervisor on duty; just a bunch of lazy employees waiting for the boss’s instructions.

1 person running the whole office! Checking people in, getting their info and drawing blood! Really?! We walked or after waiting 30 minutes and being told minimum 20 minutes before she gets to us for paperwork. To top it all off some older lady came in expecting her orders had been faxed over LIST week … guess what?! Their fax machine had been broken for over a week and she was sent on her way!

Most of the staff were reasonably friendly, but not the staffers working the desk. There were two employees there when I walked up to the desk having a personal conversation. Instead of directing their attention to me (the customer) they just told me what to do and continued with their talk. They were pretty rude in my opinion.
Net result — I spent 90 minutes to do something that should have taken 15. This place is a back hole that sucks away your time :-(

Went last week for blood work. I had never been to this location before.
I walked in and waited about 30 min. The guy at the counter was nice and the lady who took my blood was really nice and professional. This would have been a four or five star experience, except…
Got my labs back and quest did not run one of the tests! Very annoying :-(

This place is great! I made an appointment and I was out of there in 15 minutes, even though the waiting room looked pretty busy on a Friday afternoon. I’ve always had phlebotomists that always get me on the first stick and I appreciate it because I’m a weenie when it comes to needles. The receptionist is always friendly and has a smile on her face. I know there’s a million Quest locations but I always try to go to this one if I’m in the neighborhood!

I was a walk in, they said it would be 40 minutes and it was only 20. It was great!

The service I received from the human technicians once I figured out how to get an appointment was actually pretty good. That said, the robot you get when you call their phone numbers is Abominable! It’s impossible to cause it to transfer you to a live person, and if enter an invalid option at any point it simply hangs up on you…

Have you been meaning to sit down and read War and Peace from cover to cover? Well, you’ve come to the right place!
I arrived for my appointment on time, but had to wait…
20 minutes to give them my lab order…
15 minutes to pay my bill from last time…
30 minutes to be called into the lab! Are these bozos serious?

I went to get my blood test 2 weeks ago. I just received a call from my Dr. that Quest informed him «They can’t locate my blood sample». Why Quest can lost patient’s blood sample! For two weeks, I was not informed on this situation. I called the office and can’t find a real person to talk to me (It is all automatic answer calls).

The only thing that sucked about this place was the receptionist. He has such a rude attitude towards all of the elderly people until one lady was on the phone with her doctors office and said «the receptionist is being really snotty right now» and everyone smiled. We were all thinking it, but this outspoken woman said it. Lol #gotem

Having an appointment does help quite a bit. That being said, even without one, patients are seen quickly. What struck me is how well a female nurse treated a new female patient; not only did she make her comfortable (the patient said she couldn’t pay) but made her smile and even told her they would dinner later.
I have rarely seen such compassionate and friendly treatment in my life. I wish I had gotten her name so she could get personal recognition

Omg terrible. The office is dirty (not comforting when you need something sterile done) … The staff is rude and most barely speak English. The lady who took my blood squirted it everywhere-​including on my paperwork– which she then had me sign??? Won’t be returning to this location…

Between the location of my new specialist’s doctors office, who regularly wants me to prove I’m not a walking zombie, and home, I have 3 – 4 choices of places where I can have my blood drawn, but why do it anywhere but at the closest place to home, right?
So that’s why I chose to this newish location of Quest Diagnostics.
You don’t have to wait — make an appointment online! Such a novel idea for a blood draw, but by doing so, I haven’t had to wait more than 10 minutes after signing in.