Best Buy

I really like the customer service at this Best Buy. I have had some bad experiences in the past, that was more than a year ago. I went here last night, and even though I was the last customer I did not feel as if it were trying to rush me out. Everyone to get time call me to assist me with whatever doesn’t turn I had about the product at a book. After all the cushions and answering I walked out with a smile and exactly what I wanted. Good job guys.

Worst customer service. They need to hire competent employees. I’ve had nothing but horrible experiences from this store.

We came in looking to buy a new TV and Danielle helped us so much. She was so nice, very genuine and trustworthy, and got us a really good deal. She was very thorough and knew what she was talking about, very knowledgable and pleasant. She even got us an incredible price match on a sound bar to go with the TV! Thank you Danielle :)

Thank you Adrian and Codi for patiently working with us to fix a mistake that was made at a different Best Buy location. You guys have great customer service and I will definitely rather drive a bit further to go to this location than the one near me because the service is better! My mom and I really appreciate it!

Review for Geek Squad:
Liam and Angel at the check-​in desk were super friendly, answered all my questions and very professional. My anxiety of leaving my laptop for maintenance dissipated because of them.
This is my 2^nd time using Geek Squad and I couldn’t be more pleased. They estimated the work to be completed in 2 – 3 days but they were finished in 1 day!
Now they put an app on your computer so they can remotely help you, saving you a trip back! Awesome!
I’m so glad we have a contract. It is such a deal and so convenient. Their appointment system makes it seamless dropping off and picking up.
The techs here now their stuff. Liam and Angel went over every detail before I left the store to make sure I was happy.
Good job, Geek Squad!

You would think with all the bad reviews that there would be a change in customer service right? NO. Came here the other day to buy a new computer and it was painstakingly painful. Why is there ALWAYS a shortage of staff on hand in the computer department no matter what time of day it is? There was like 1 guy and 5 different customers trying to hog him and get their questions in. Of course with buying a new computer you have a ton of questions and need time with your sales person to go over details and opinions. Our sales person although helpful and friendly, was just torn in all different directions with having to help several people at once as well as call other stores for inventory. Not the type of experience I want especially when making such a large purchase. Shall I make my way to Fry’s or Costco?

Best Buy is in an interesting spot. They are competing against on-​line retailers with brick and mortar overhead, but they also carry stock of the big, bulky items that you don’t necessarily want delivered. For smaller items, laptops, BluRay Players… I would go on-​line, but for larger items, TVs, appliances…, they prices are good (especially with the sales) and the items are in stock.
I bought a TV before Christmas and it was a good deal. I did a lot of looking in the store, and found one that was a step up from the big sale item for just a little more money. It was in a different part of the store, so the salespeople may not have realized that it was an option. Of course, they also tried to upsell me for a high end HDMI cable, which is completely unneeded.

Located at the Market Place, on the same side as REI, Total Wine & More and Bonefish Grill.
My husband and I came by this location last Saturday because we wanted to find out some information about the cell phone plans with the various phone networks, just to see if we can get a better deal than what we currently have with AT&T.
After we walked into the store, we headed over to the cell phone area. A sales rep from Snapdragon came up to us as my husband was looking at one of the Samsung phones. He was really nice and was telling us about some of the deals that Best Buy had on phones during the Black Friday and after Christmas clearance. Even though his company does not sell cell phones (Snapdragon is the processor in the phone), he was just around to answer questions specifically from the employees (and customers if they had any). Unfortunately I did not get his name but he really was helpful at just giving his honest opinion on some of the phones and their network.
Shortly after, a female employee (also did not get her name) came by and offered to price out a family plan for us if we were to sign up with Verizon or T-​Mobile. She told us of their current specials for both networks (at the time of the visit, Verizon had a special $ 200 Best Buy gift card sign up bonus and an $ 100 Best Buy gift card for new customers. She had told us that when we pick up our phones, we can use the gift cards right away and use it to pay for the tax on the phones and buy whatever else we would like if we decide to go with this deal).
She was really helpful and patience as she wrote out the prices (with added tax and estimated cost with the phones we would consider using/​choosing).
But we didn’t sign up with a new contract on this visit since our currently plan with AT&T still is cheaper. But I still appreciated the friendly and helpful customer service because we have had lousy customer service in the past at a few other Best Buy locations.
This location is worth a visit to check out their stuff and find out information from their friendly staff.

If you are coming here to buy something, always research before coming here to buy. I came here to look at and buy a camera. I basically knew what I wanted to buy, but I wanted to see it and compare with other cameras there. The one thing is the camera guy who was working there knew almost nothing about cameras. It wasn’t a big deal for me, because I knew what I wanted, but it was a little annoying.
From the many times I have been here (and the costa mesa location), I feel like, in general, that workers are not very knowledgable regarding the areas they are working in.
Pros
1. They price match to Amazon
2. Returning stuff is pretty easy
3. Can check online to see if this store has item in stock
4. Can ring you up all over the store
5. Next to REI
Cons
1. Costa Mesa
2. Workers are total hit or miss in terms of competence and/​or customer service.

Summary:
Bought 2k laptop, went to geek squad 3 times in 1 week, ended up having to return, declared a «lemon»
Brought old laptop in to fix touchpad, touchpad fixed but they installed viruses on my computer, and my laptop is no longer compatible with any of the electronics (like printers) that it was before
Bought new TV, broken pixels on screen
Overall, this place has wasted my time and Geek Squad is clearly installing malware and adware on computers without a doubt. This place is HORRIBLE

Wow this is solely based on the lack of service staff and incompetence of their «General Manager» who by the way is not the GM but a Sales Manager. We had asked a cashier to please get a manager as the service deal was 8 to 1 customer vs employee. The cashier never did. So my wife went out to get the GM.
This gentleman Chris Webb the supposed GM” was asked to get help as the customer to service desk employee was 11 customers to 3 employees. Better however 2 employees were instructed to help the in store pickup line with 2 people in it that just walked in. So again 11 people to 1 service employee. Chris’s response was that as a company we are more focused and spend our time with the in store/​online pick up people. Basically the exchange and return line were second priority.
He said he would talk to me when I was done in line however he was not available as in his words he «had to run the whole store». In others words you are not worth talking to.
This is not acceptable for any company let alone a large corporation. I guess they do not want anyone like me to exchange my item then buy anything. They lost out on a surface pro, 42 inch tv, and many of the accessories I was going to buy. I was simply exchange an iPad Air 2 otter box as the one I purchased was defective. Oh and yes the iPad Air 2 was purchased there and quite possibly the last thing I buy here.
Wondering if I will get a response here. I am planning a call and letter as well.

I usually never go to electronics stores because well, internet and Amazon. Anyways, I came here with my boyfriend as he was picking up the new Call of Duty game. As he was doing that that, I browse the store to look for a specific keyboard to possibly get my boyfriend. I browse and I browse, couldn’t find it. I am literally looking like a lost child in this store, and I was quite surprised that no one offered to help. It’s not like there weren’t enough employees in the store. The ratio of employees to customer was like 5:1, so I don’t see what the issue is here. Maybe I look like I’m not going to buy anything, so it would be a waste of time and breath to ask me what I’m looking for? I don’t know. Regardless, I feel like there should be some sort of acknowledgement or something.
I wouldn’t come back here unless I already know what I want and it’s in stock. Not gonna come here to just browse and be ignored again. Kthxbye.

I recently purchased the new iPhone 6 here and had a horrible experience.
Check out the photos I took. There are visible green dots on them for no reason. Something’s definitely wrong with the phone or the camera.
I took the phone back and this is what the Best Buy Rep explained to me. I quote exactly because I made him read to me so I can show to Apple: «This happens with the new iPhones. This is because of the reflection from the outside metal casing on the back of the phone on the rim of the camera lens.»
I said, «So u mean ALL iPhone 6’s have this same problem? I don’t think so!» He went on saying the same stuff while I was like, «B.S, shut up.» Finally he saw that I did not buy in, he said, «When did you purchase the phone?» «Sept 1» «Oh, am sorry, our return policy allows only 30 days.» Duh, he should’ve just asked this question first so I did not have to listen to all his BS.
I then took the phone to the Apple Store and they replaced the camera. This happens simply because of a faulty camera on the phone. None of that BS the Best Buy guy said.
Even if their return policy is a 30-​day, this is clearly a defect product and they should replace it regardless.
Beware of this nonsense when you have problems with the products you buy here. Don’t be victim to this Best Buy’s deceiving practice.

Just like all the other Best Buy stores I know, this one is clean, the staff is always asking if help is needed, and can usually get in and and out quickly.
This Best Buy is located in the Tustin Marketplace. There’s lots of parking and it’s close to many other shops. The staff were nice from what I experienced, and it seems as if the merchandise is untouched because there’s so many items in stock and it’s a generally clean store.
Again, if you live near this one, it’s like any other Best Buy and it’s a good one to go to if it’s convenient for you, and maybe do some other shopping while you’re in that area!

The employees that work here need to remember they are at work and that it’s not a social event, standing in the checkout line while the staff gossip makes for a poor experience. Not to mention look back and notice that people are in line and continue about your chatter.
The mobile booth employees are on top of it, they’re professional and greet you upon your visit and make you aware that they know you’re waiting will be next.
Shape up BB employees, I spend a lot of money here and I’m tiring of having this same experience :-(

I don’t go to Best Buy to ask about the products they sell. I take the time to research and by the time I’m at the store I know more than the employees about their features.
In general, I go to Best Buy to pick up Blurays and small items. The store is clean and the staff were around to help.

I know it makes me sound like a nerd, but Best Buy, for me, is the happiest place on Earth. Unfortunately, this particular branch isn’t.
I went to the Geek Squad counter the other day to leave a gadget and boy, the «geek» that attended to me was rude. To be fair, some of the employees here are nice and sweet but a lot of them aren’t. I even had an instance where the cashier was so into chatting with her co-​worker that she seemed like she forgot about me being beside her, waiting to make my payment. If only I could get a free item that day for neglect, I would have been a happier customer.

We just recently purchased a home and of course, with any home purchase there are always some other expenses involved. In this case, we needed a new fridge, a new tv and a new washer and dryer. Not too bad right?
We shopped around, researched every washer and dryer, every counter depth fridge and also, the best place to buy these items and the best price. We didn’t want to wait. We wanted it now. When somebody is in a rush it’s never a perfect experience and this was truly the case here.
We literally did all the leg work ourselves. We walked into Best Buy and chose somebody off the floor to ring up almost $ 6000 worth of electronics and appliances.
We came to Best Buy because they were offering this deal: purchase at least $ 500 of merchandise and receive either 24 mo 0% interest financing or receive 10% back in Best Buy rewards and since we purchased at least $ 2500 of Samsung appliances then we receive a Free 24″ TV… Sweet! Sounds simple, right?! And a No brainer deal?! Huh?! WRONG!
It all started when this cashier refused to call a manager for assistance and inadvertently pressed ’24 mo 0% financing’ instead of the ’10% rewards points’. When I got home to sign up (like they told us to do) for the Best Buy Rewards account online, the system said «You didn’t make a purchase». Really?!
Then after going out of our way to fix this issue the next day in the store… The manager said we had already signed up with Best Buy Rewards in the store… Hmmm? Not sure who signed us up and apparently, we had 3 Rewards accounts at that point … Oh boy… What a clusterf*ck! And only way to change our credit account status to 10% rewards was to wait until the items are delivered and have a manager refund our transaction then re-​ring us up. Yea okay now I feel even more comfortable now… NOT! l
On the day of the delivery, the company that delivers for Best Buy informed us, after they missed their time bracket and after we had to track them down for an update, that their delivery truck broke down.
So after 8 hours of waiting at our vacant home these two bozos show up and tell me that they cannot wear booties because of safety reasons… Come on rookie… We just spoke to your supervisor and they just assured us that you have special grip booties to prevent slipping down carpeted stairs. Way to go bro… Apparently you forgot them… And to top it off these two bozos scratched my newly painted walls and soiled my new carpet. And you still expect a tip… Yea right lates sucka-​lol
Oh and by the way, the Best Buy credit card ended up giving us a 10% credit refund in place of the 10% rewards and also gave us the 24 month 0% financing so that counts as one star and the other star is for the great prices we received from Best Buy.
Just goes to show: you always get what you pay for… In this case we got a smoking price but had to sacrifice and settle for mediocre service… meh.

Can they please get better signage? I feel like I waste a lot of time walking in circles.
Their service is a little spotty at times. I get more help finding a cell phone case than I do purchasing a computer or printer.
I do like the selection but I find that it’s best to do your research online and purchase online with pick up in the store.