Turlock Plumbing Heating & Air Conditioning

This place has the worst customer service i have ever experienced. i am now going on two weeks from starting my claim with no working a/​c and they could care less. The communication between the on call service, the techs and Christine who answers the phone is horrible. Save yourself some frustration and take your money to another company who actually cares.

Awful customer service! This was the company that our home warranty company sent us to. The first time it took us over a week to get them to come out. The guy supposedly fixed the problem, however 3 weeks later the same issue is occurring. We contacted our home warranty company and they sent out another request immediately to Turlock Plumbing Heating and Air. This time my husband called and the office lady said it would Friday before they could come in… mind you we called on Monday morning first thing. She then said she would have to call back and confirm because for some reason she schedules the appointments, but can’t actually schedule them until she talks to whoever else.
To make matters worse, she NEVER called back. We called Tuesday, Wednesday, and Thursday and left a message with the message center because the office closes at 4. We never heard back from them either. Then a random man showed up at my house on Friday when no one was there. He called me and I told him we never heard back for a confirmation so he said no problem and to call and reschedule.
It gets even worse… when I called Tuesday morning (Monday was a holiday) to reschedule, the office lady kept telling me that she confirmed with my husband. When I politely told her that she did not and was supposed to call us back she essentially called my husband a liar by continuously stating that he confirmed it with her. I let her know that my husband would not have done that because we both work on Fridays and he would have never committed to something without knowing the time and knowing that we may have not been available. Finally I told her I just wanted to reschedule and she continued to state the my husband confirmed with her. At that point I asked her to have a manager call me asap… and she HUNG UP ON ME!!! When I called back I said that I couldn’t believe she did that and she made up one random excuse after another about how that didn’t happen, then how it disconnected or whatever else she lied about. At that point she continued to state that my husband confirmed.
The only reason I even dealt with it was because my home warranty company sent me to them. I then called the warranty company who contacted Turlock PH&A. Turlock told my home warranty company that the manager would be calling me back. Needless to say, that hasn’t happened. Then I get a phone call from my home warranty company saying that Turlock HP&A didn’t have the time to schedule my appointment so they would have to find someone else.
I rarely write negative reviews like this, but this company has absolutely NO sense of customer service and the previous reviews only support this statement. I would NEVER recommend this company to anyone even in the worst circumstances.

FIND ANOTHER COMPANY!!! This is by far one of the most unorganized sloppy laziest incompetent companies I have ever had to deal with.

Don’t even bother with this terrible, unorganized company. Kelly, the office girl, doesn’t send out the right people or equipment to get the job done. They don’t know what they’re doing any rude to their customers

Friday 2÷27÷15 I called and asked Turlock plumbing to come out and unplug the drainage run for both the laundry room and kitchen. With these drainage areas plugged we were not able to do laundry, no dishes, no dishwasher, etc… My mother who lives with me is 80 years old and has stage 4 brain cancer, yet she enjoys participating with household activities such as doing laundry and cooking breakfast for us when she feels well enough.
Anthony the owner came out Friday night after forgetting about our appointment and a second call from me. After 45 minutes or so he gave up on his attempts to unplug the drainage line, leaving us out of service as it was. Also I had to provide him with my ladder and extension cord because he failed to show up to our home prepared. He told me that he would be back on Monday morning to try again.
In the meantime my mother contacted some friends at the church and asked if they could send someone over to help us. They did. They sent over two men, one in his sixties and the other in his upper twenties. I had never met them before but they came prepared and with positive attitudes.
So I made a mistake, I forgot to call Anthony at Turlock Plumbing to cancel our appointment. When Anthony saw the guys from the church he started to threaten them accusing them of being handy people and not licensed, remember they are only trying to unplug the drains… He was loud, insulting and extremely rude in front of my mother «who is dying»… I apologized for not calling him and canceling understanding that was my fault. Anthony then demanded that I pay him $ 232.00 for his time, «remember he didn’t do any work». I paid him just to make him go away. My mom was so upset she couldn’t even talk. My Mom didn’t understand what she had done wrong! She did nothing wrong!
So even worst Anthony with Turlock Plumbing called the city and had the inspector come out to our home within 30 minutes to shut down any work that we were doing, unlicensed, illegally??? The men from the church were trying to unplug our drain… not rebuild our plumbing system.
So please be cautious with Turlock plumbing. They were thugs to myself and my 80 year old Mother, I paid them $ 232.00 to leave and they still had a temper tantrum by trying to teach the men from the church a lesson. I feel sorry for Anthony’s behavior, very sad. Mark