Quest Diagnostics

This quest was full of ghetto Ppl on their phones talking loud and took forever to get seen this was my fist and last time. ItWhy do all ghetto Ppl come here? Is it cuz it’s only medical? I need to look for another lab.

After reading all of the horrible reviews, I was reluctant to bring my 1 year old in for a blood draw. But I eventually did and had a pleasant, positive experience. I made an appointment online and showed up 10min before my appointment. I checked in using their computer system and then sat to wait. The waiting room was empty when I arrived, so we got called up within 5min. Since it was a pediatric blood draw they used two nurses to restrain my little one from jerking during the process. Although her veins were tiny and hard to see, they got it quickly in one try. My baby didn’t even cry although the same couldn’t be said for the other two babies getting blood draws at the same time.
Even though I forgot to bring my insurance card, I was able to easily update it online once the bill came in. My only drawback was that office staff gave me conflicting info on how to update insurance information which resulted in returning to the office and trying to update it in office only to be turned away, go home and read over the bill to discover that I could update it online in 5min.
Otherwise all around not as soul sucking as I thought it was going to be.

Without an appointment you have to wait forever. Been waiting over an hour. Staff is slow. I would give them 0 stars if it were possible.

I was dreading coming here after reading the other reviews. Unfortunately, both locations have not-​so-​great ratings. I came in hopeful for a calm, decent experience as I get very nervous with blood tests. The employee at the front checked me in, but was a little loud and abrasive in asking me questions that were borderline violating my privacy, as I wasn’t the only person in the waiting area.
The same employee was going to draw my blood, so I became SUPER nervous. She asked which arm I wanted my blood drawn from — I said left, she insisted on the right. Great. I tried making some small-​talk to ease myself, as it was very hard to focus on breathing when I’m looking at the floor and all I see behind the computer area was an empty vile. I read that people found this place dirty. I wouldn’t call it dirty, but after seeing the empty canister or whatever you want to call it, I would say that they do need improvement. Who knows how long it’s been there. Their floors weren’t dirty to me, but just looked outdated.
She told me that they see about 200 patients a day and how mornings are horrible. I made an appointment for the afternoon and really didn’t have to wait… maybe 2 minutes or so. While we were briefly talking, a man was waiting to be attended to outside in the waiting area and she yelled, «Hold on, sir, I’m busy!» and asked another woman to help him, but she said, «I’ve got a situation right now, sorry.» Seems like there is a lack of teamwork here. And more.
So, basically, this place needs some upgrades. And more employees.

Sad to say but this is the lab that my insurance company sends me to. I though I was just spoiled from having Kaiser for so many years but apparently I’m not the only one who things this place looks DIRTY, the staff is extremely RUDE, the wait is beyond RIDICULES. I didn’t know I could make appt. or else I would have but I waited over 3 hours for my lab work as well. As other person said I had been fasting and not get my blood drawn until 11:30 was horrible not because I was hungry but I have bouts of hypoglycemia & dehydration could have made me really sick, Then on top of it found out from these lab work that I was also anemic so going without food or liquids is putting me a risk. Doesn’t the staff realize that most people getting lab work is because they are or have been sick not that they care but they should at least realize this. I plan to make copies of these reviews & submit them to my insurance company (1^st Care) and hopefully they can find a better place to go or approach them about their lack of proper staffing, training their staff and maybe cleaning up their places to make them look like professional business. The sad part is that I need to go again & I’m dreading it, but do plan to make appt. this time hopefully that will help with amount of time I have to spend there.
I read the other reviews written on Unilocal & sad to say but they are all true not one of them sounded out of line with the experience I had at this company.

This place is HORRIBLE!!! All I needed was a couple of jars for some samples and it took over 1 ½ hours just to get them. This place is FREAKING RIDICULOUS!!!

Showed up on time for a 3:45 appointment I made through Quest’s 800 number system. This was my second attempt at getting a liver panel blood test at this East Hawkeye Rd. location.
After I signed in, the tech announced she was the only one there and that she would not be able to service the 15 people waiting by closing.
I promptly said, «even if I have an appointment? «
She said she had no record of my appointment made 4 days previous. She then took 10 minutes to locate my M.D.‘so fax sent 4 days earlier, & complained she did not have my Medicare information. I left with out getting the liver panel for the second time.
I doubt if Quest Diagostics could run a more unprofessional operation if they tried.
I am not going to let anyone from Quest stick a needle in my arm.

Due to my experience with waiting at the other Quest location in Turlock, I decided to try this location and to make an appointment.
The process went a lot faster. I did have to correct the same paperwork errors that had occurred at the other Turlock location, but this time they seem to have actually fixed them. I was seen exactly on time for my 9:45am appointment. I was led to a large room where office cubicles had been set up as blood draw stations. The tech was rude and literal about everything. She left the tourniquet on too long, so I undid it which seemed to really make her mad, but hey, I want my lab results to be accurate.
The place was also sparsely decorated and looked dirty. It did not have a clean laboratory feel to it.
Overall my experience was better, but only because I made an appointment. ain the future, I’m going to look for an alternate place to get labs done.