Venables Pest Management

I took a lot of time to look into which company had the best experience, track record and customer service. Without a doubt, in our area, it was Venables Pest Management. I had multiple people come out and look at the property just to be proactive in the quotes/​experience and when Venebles came out… the difference of quality of knowledge and customer service was truly evident. Kevin is who came out initially and assessed our carpenter ant issue. He is extremely personable but equally professional and knowledgeable. He had patience to answer all of my questions and did so very thoroughly. There was a question about the ant issue (which kind they were) so he took a sample back to his office and then even sent a supervisor out to look at the situation as an extra set of eyes and they came back letting us know it was a duel bug issue. This was something the other company missed but when I pointed it out to them they agreed it was the correct call! Venables was able to book service at a competitive (and lower) price than the other people. They were able to do same week service. Unlike the other company, Kevin and Sean were both early. They both called ahead to check in. And when one of the appointments had to be pushed slightly later in the day, he was prompt to check in and make sure that would be fine. Sean is the one that came out and performed the actual spraying around our house. He was also very professional and knowledgeable. I just appreciated everything about this company from beginning to end! The office and the people in the field seem to work seamlessly. They got back to us when they said they would. They are quick and efficient. I just have nothing but positive things to say about this experience!

It all started out when our tenants complained of a dead animal smell whenever they turned on the heat. We first called an HVAC company but after I explained what our tenants were smelling, they recommend that we call a pest control company to first investigate. I called Eden’s pest control & told them that we thought that maybe a rodent had gotten into the heating system just based on what our tenants had told us. Eden’s immediately said that they were not authorized to go into the heating ducts and told me so sorry but they couldn’t help me. I was beside myself and I felt like I was going in a circle between company’s who didn’t want to investigate or help us out.
A friend recommened that I call Venables Pest management because they heard great things about the company & customer service. I called and explained the situation and they said that they would be happy to send someone out for a free estimate to investigate and see what was going on. Within less than a week an inspector from Venables coordinated with our tenants and they went under the house into the crawl space to investigate. It turns out that gray water had been slowly leaking under our house in addition to a couple of open access points for rodents (in addition to finding a nest and a dead rodent body or two). They not only took care of the gray water problem by putting down absorbent that was the cause of the smell, but they want above and beyond and came back a week later to check out to see that it worked. They replaced the screens and secured the access points so that no future rodents could move in.
My husband received great customer service from Alex the Customer Service Manager, and whenever I called I as well received polite and prompt customer service. I found Venables to think outside of the box and they went to great lengths to make sure that we were happy with the service that was provided to us. I would recommend Venables because they are problem solvers & will get the job done.