Pep Boys

Was at the store today. There was a young man that worked there. Turns out he was alone in the whole store, really alone. He took care of everyone fast and friendly. Answered all my questions he’s name is Peter. Well he made pep boys a new customer. Thank you

Went here because I needed an oil change and tire rotation and the place I usually go to doesn’t do tire rotation. I scheduled an 8am appointment, first one in and my car didn’t go back until 8:30. At 8:45 my car was done and my keys sat on the counter waiting for check out but nobody came to talk to me. Only after approaching the counter and checking out and leaving to do other errands I cam home and realized my tires had never been rotated (I know this because one of my wheels is different from the other 3 and it was still in the same position). Never going back.

First time to use a Pep Boys and this place was a complete & total disappointment. I scheduled a 10:00 appointment for an oil change & tire alignment. After my car sitting untouched for 90 minutes I asked the counter rep how long he thought it would be before they got started on mine. He stated they must have done the walk in appointments before my scheduled appointment but it would take another hour & a half and I would be done. An hour later only the oil change was done, but I had to leave to make another appointment. I spoke briefly with the manager, Charles, to explain the issues with time management I had experienced. I received a voicemail from Charles a few days later asking that I come back and let them make it right. I gave them the benefit of doubt and scheduled another 10:00 appointment this morning with Charles for the alignment. Charles quoted me an estimated 45 minute work time. It took an hour and 45 minutes for the alignment during which time I was lectured by the counter rep for getting him in trouble with his regional manager the last time I was there. Very professional, right? Stopped to let Charles know as I was leaving that I was confused as to why he wanted me to come back or how he thought anything was made right… there was yet another unreasonable expectation of time set, no discount, and I had to listen to a lecture from an employee.
The best part is that the alignment is still completely off and the tire tread depth numbers are completely different than they were exactly a week ago. Can you tell me how a back tire goes from a 6 to an 8 in a week, while the front tires go from a 5 to a 1?
Would not ever go back. Would not ever recommend.

This review is on the service side, not the retail side of this store.
Every time I visit this location for convenience (it’s nearby and they are open much later than most service stations) they alway seem to have issues with organization. My most recent visit last week lee to a delay in getting my brakes repaired because even after I had dropped my car off and was told it would take about and hour and a half, they failed to mention the part required would not be in until the next day. It took over seven minutes waiting on hold for them to tell me this. I choose this place as a last resort when I need a repair or oil change at the last minute (I will admit I’m a terrible procrastinator when it comes to auto maintenance). And although the manager took $ 30 off the price as a way to keep my business, they added an additional «shop fee» of $ 14. Anyone I’ve spoken to has had similar experiences with this place. So be forewarned if you come here and be sure to call for updates because they are too disorganized to call you back. Also, their estimates are far less than the actual time it will take to service your vehicle.

We were in Tulsa for a Saturday noon family wedding. After the wedding my husband’s car wouldn’t start. Relatives jumped it off and he went to Pep Boys across from Woodland Hills Mall.
The tech told him they would not be able to get to him that day since it was already 4 PM and to return on Monday. He explained that he was from out of town and needed to travel to Baton Rouge, LA on Sunday to return to work on Monday.
The tech checked with the manager and they worked him in late in the day and worked after hours to finish the job. The starter needed to be replaced and the price quoted was based on a standard 2 hours of labor. The Hyundai starter is not easily accessible so the job took 4 hrs., not 2.
He was charged for two hours labor just as they quoted and the starter was replaced. We appreciated the human kindness to work him in late in the day, the kindness to someone from out of state in a jam, and Pep Boys standing behind their word on the quote. I recommend this business!
Almost home now…

I was referred here for a part since another area store didn’t carry what I was needing. From the moment I walked in the employees weren’t excited, or enthusiastic in the least. The store is big, and they have a huge selection of items, but only 3 people on the floor. I went looking for an associate at the back counter, had them look up my part and they weren’t able to find it. I don’t blame them for not carrying it/​having it in stock. But the attitude of the person helping was horrible. He seemed annoyed, bored, and careless. maybe he had a bad day. He made mine a little worse with his demeanor and tone. I don’t plan to return for any parts or accessories.

I never go to auto stores since I know very little about cars at all. But I needed an oil change and thought I’d give Pep boys a shot.
I arrived early to my appointment (I scheduled online) only to be told it would be awhile since there were a few other cars being worked on. Why did I even bother making and appointment hours earlier?
Ok that’s fine. I was then informed my oil change would take about an hour. Let me be honest, an hour is way to long for an oil change on a 91 Toyota pick up. It’s a super simple process. But again, what ever, I’ll be patient.
An hour comes and goes and my oil is still not changed. Finally nearly two hours after I first arrived, the job is complete.
The employees were pleasant enough but come on, the time it took for my oil change was enough for me to never return.
Wal-​Mart is probably a way better bet than Pep boys.

Don’t bother making an «appointment», as they will not honor it. I made an appointment for a leaky tire repair over 24 hours in advance and was told it would be a 2 hour wait before they even got to me when I arrived. I asked what the point was in making an appointment and the worker said «I don’t know». He didn’t even know where the tire repair staffer was. I had been a loyal customer to that point, but I just threw my rewards card in the garbage.

Honestly the worst car service I have ever received!
I went in there two weeks ago to get a new battery and not even 24 hours later, I went out to my car and the power was completely off. My car had no power to start. I popped the hood, jiggled the battery a little and messed with the negative connection (already a red flag!) and it turned on. I immediately took it to Pep Boys to complain about the battery and the workers ALL said that there was nothing wrong with it. Two weeks pass, my battery dies again. I jump it, take it to work and it loses power while I’m driving in the middle of the INTERSECTION at 71^st and Memorial.
So I’m angry at this point and I take it back to Pep Boys and I tried to tell them what happened. The manager immediately cuts me off and says that the battery isn’t the problem, it’s the alternator. They took one look at me as a young, attractive woman and completely dismissed my intelligence and knowledge of my own car. They refused to listen to me when I explained how the battery was not installed properly. They dismissed everything I said and said that they were going to run an alternator diagnostic which I did NOT tell them to do. Again, I told them that I wasn’t going to be paying for that diagnostic, I wanted them to look at the battery. I had to call my father to call them and they listened to him loud and clear. After a few hours I got a call from them saying that the battery WASN’T installed properly and it was their fault.
Their only redeeming quality is after the third time, they admit that they screwed up.

This store isn’t a good place to go at all. Severely understaffed, slow, and not very knowledgeable about fixing vehicles.

My boyfriend needed a new carburetor for his car and he went to Pep Boys to have them install it. They made him buy the part at O’Reilly’s and when they installed it, they installed it wrong. He had to exchange the part himself at O’Reilly’s without a vehicle 3 times and they NEVER fixed it properly.
To make things worse, BEFORE they even started working on his car, they had it in their lot for a whole day and someone broke into it, busted his window, and ripped out his deck. And guess what? Pep Boys wasn’t responsible, even though it was on their lot and they had his keys. They claimed that their «we’re not reliable» statement was on his receipt. But he didn’t get his receipt until they were done working on his car. How was he to know?
And when they were finally done, his car was broken into, AND ran worse that in did when he gave it to them. DON’T GO THERE!