Mill Creek

I’m not even a customer! I walked in to discuss with what I was looking for and received a deer in the headlights look from the woman that came to «help» I showed her pictures of what I wanted… she’s the expert not me… she had no clue. Mind you I had spoken to several other places and they new exactly what it was and showed me samples. This woman… nothing. I was out of there in ten minutes.
A return visit won’t happen. I have spoken to several other places that were knowledgeable right out the gate. Even if it saved me a couple dollars I don’t believe I will take the chance.

Mill Creek is one of best overall installing companies that I have worked for. They do amazing job taking care of their customers. I would highly recommend mill creek to anyone.

We remodeled the downstairs of our home from the ceiling down to the concrete slab (1900 sf). Choosing Mill Creek for carpet was the absolute worst choice we could have made, and caused us the only problem we had with the entire remodel. We chose carpet that was toward the high end of their selections. Not 15 minutes after it was installed, my wife was picking up carpet strands left by their installers with a Hoover vacuum cleaner. This is not some high-​power, carpet-​damaging vacuum. It was a simple Hoover. The carpet frayed even though the vacuum was running less than 3 minutes. TWO employees from Mill Creek came to look at it and told us that they would «make it right.» Now they refuse. I wish I had the time to stand outside their store and tell everyone thinking about stopping in what happened at our home.

«The Biggest Mistake I’ve ever made. «I contracted with this outfit to install $ 13 000.00 of Italian Travertine Flooring in my home of 20 years. They hired SUBCONTRACTORS and CHILDREN UNDER THE AGE OF 16 to install the flooring. The slab was not professionally leveled per my worthless contract. The flooring is consistently not level throughout my home and the grout lines are inconsistent because tile spacers were not used. When I contacted Mill Creeks RUDE MANAGEMENT they had some people come to my home and try to grind down the floors to make them more even. These people had some broken-​down machine with one wheel missing. The result was the tile was ruined; the edges of the tile are broken off and the finish of the tile was destroyed. Mill Creek refused to arbitrate per the terms of their own contract. They told me to sue them that «They never lose.» Ask around and check with the Better Business Bureau. If Mill Creek had not been in business for 30+ years their rating would not be too pretty. I learned my lesson. It’s going to cost me $ 21 000.00 to have this mess jack-​hammered out of my home and replaced by professionals. Sadly, I don’t think I want to go through this Horrible Undertaking. So I will probably sell a home I have loved «AS IS» thanks to this so called «Tulsa Tradition» Company. Mill Creek ruined my home, refused to correct their Horrible Job, refused to Arbitrate per the terms of Their Own Contract; and was going to place a lien on my property if I didn’t pay for this disaster. Mill Creek in it’s past generation was probably a professional company; but it is certainly not today. THEIR WORKERS ALSO DESTROYED A $ 4000.00 HENREDON CHEST IN MY HOME. BE WARNED !!

DO NOT do business with Mill Creek. Based on Mill Creek’s showroom and prices you would expect to receive a superior product and exceptional customer service, but unfortunately that is not what you get. We purchased engineered wood floors and had Mill Creek install them in our home. The sales woman told us installation would take a couple days, but when the installer (sub-​contractor) came out he informed us that it would be at least a week — and that actually turned into several months. Fault is not on the installer (they were actually great), but Mill Creek did not order enough product and in some instances did not order the correct products to complete the job. The installers told us this was not the first time they had this problem with Mill Creek. Mill Creek’s customer service is the worst we have ever experienced. When we called the sales woman to let her know we were unhappy with the timeframe and that some of the wood trim was not the correct color her response was «it is what it is.» We spoke to the supervisor and response was that they knew the sales woman was awful, but she had been employed there forever and they couldn’t let her go. The supervisor did not offer any apologies, and did not try to fix our problems. To make matters worse, the engineered floor that we spent over $ 12k for and that we were told had a 25 year warranty is now showing wear (losing color) on our stairs were it has the most traffic. This is after just over a year! We are experiencing extreme heartburn at the thought of having to contact them about the warranty and can only anticipate the less-​than-​stellar customer service we experienced at the beginning. We could really write a novel about the countless let-​downs, but we’re guessing their is a character limit on this review. Do yourself a favor and DO NOT do business with Mill Creek. We will never again and are hoping to spare someone else from the agony.

Had my lamenate floor placed by Freddie. He had to remove the trim to place it. It looks wonderful and Freddie is so nice. Someone who takes pride in his work

I love my new carpet. The sales staff was helpful and prompt during the selection process. It was after I paid half down things began heading downhill.
First of all, I was told the carpet would be ready within 10 day. Not so. It was closer to a month. But, the carpet was installed professionally and nicely done. The installers were friendly and hard working. They went far and above the call of duty trying to meet our expectations. So far, the carpet quality is excellent.
The not-​so-​great part starts with the paperwork.
After installation I gave one installer a check to pay the full balance.
Two weeks later, I receive a HUGE invoice. I was shocked.
They had lost my check and added on extra charges. I don’t carry ANY balances on accounts. I am always prepared to pay in full, and thought I had, so I was very uncomfortable with this situation. I called the number on the invoice and spoke with the accounts/​billing person.
She said she’d get back with me.
A week later, after no «getting back» I called again and left a message.
Still no response.
I called again. Left another message. No response.
Finally I called them today and accidentally reached the billing person.
Her concern was not that one of the Mill Creek employees had lost my check, but was more concerned with how much I owed. I tried explaining that we wouldn’t know how much I owed until we account for the missing check.
So, basically, my Mill Creek experience has some great & some bad experiences. Their product, as far as I can tell is excellent. Their sales team is kind, helpful and punctual. If only they’d work on fixing the horrid paper trail & billing practices.
Business with these unsavory billing practices make people suspicious and untrusting — wary of overcharges. While they may deal with 100 accounts per day, each customer has one account & should be treated with respect.
I love my carpet and hate that what had been an excellent experience turned sour. I suppose I have to absorb the cost for the lost check stop payment, too.