absolutely phenomenal customer service! someone cut my catalytic converter out of my car and my general mechanic referred me here, thankfully! i called around to several muffler shops, and this one won not only because they quoted me the lowest price, but because they were the quickest to answer. also, they promised to have it done in less than 6 hours. yup– less than an hour after getting it towed over, my car was finished, and for even cheaper than the quoted price! i couldn’t get there until after 5 because of my work schedule, but the guys were nice enough to wait for me. would TOTALLY recommend them to anyone!