Applebee’s

Visiting Tullahoma for the first time I asked some locals about food and was told «do not to go to Applebee’s, the service is horrid». I like Applebee’s and the dependable variety that comes with their menu so I decided to give them the benefit of doubt and hope it was a one time bad experience for someone. It was not… I waited 20 minutes for drinks that I ordered as soon as I sat down as well as 20 to order. After an hour with still no food I asked to speak with a manager because a member of my party was going to have to leave to get back to work without having had their food. The manager apologized and offered to comp the food. I told the manager what we heard about their lack of service prior to coming there and her response was: «oh we know, it’s all over Facebook.» One would think I would heed the many clues I was already given, but no, I stayed anyway. I had ordered an alcoholic drink (also made incorrectly) to start so when our food arrived I ordered a tea. I received the drink but no straw – not wanting to waste more time I decided to use the straw from my alcoholic drink. When we had eaten the manager made a last visit asking if the food had been okay. Well I asked for a medium burger with a fried egg and I got a well done burger with an over easy egg– so not really, no. I have, however, received nourishment and I’m ready to go so if I could just get a to go cup I will be on my way. The manager brought me a cup – also with no straw. I preceded to pour my tea into the cup and use the same ‘alcoholic’ straw I had used with dinner. Upon walking out I was stopped by a different manager who said I couldn’t leave with the same cup that the other manager had given me. Inquiring why I was «told» that I poured my alcoholic drink into the cup. 1) There hadn’t been any alcohol on the table LONG before the cup was brought to me to pour anywhere much less into a cup. 2) As a manager unless you see something with your own eyes you had better get the facts before making an accusation because you are expected to set the standard or service your staff will adhere to. Having had it by this time, I explained that no, I had tea in the cup which I was glad to show her. The manager commented that she had to check because the straw I had in the cup was for alcohol. THESE PEOPLE SHOULD NOT BE MANAGEMENT. If one manager validates the rumors of bad service and the other manager accuses before asking… then put together they are still just singing «If I only had a brain». Do yourself a favor and follow the yellow brick road because you are just as likely to get to Oz and get anyone who cares about service in this establishment.

I ordered the Shrimp Parmesan Steak (rare) with mashed potatoes and mixed vegetables. 20 minutes later the meal finally comes out. I cut open the steak and it’s white… not red, not dark as if it were overcooked. I have never in my life seen a steak white in the middle. So they are serving bad steaks! Beware of this place and their food! I even informed the manager on duty about the fact that the steak was spoiled and told her she should have the other steaks checked. Guess what, according to a waitress she never did. Horrible restaurant! Even worse management! !

Was pretty good busy so service could have been better. Food was pretty good. Place was clean. Had to wait for seat.

Good value. Good service. Nothing extraordinary, but good traditional menu, updated. They have an under 600 calorie menu section, but alas the Thai Shrimp salad doesn’t include the dressings in the calorie count. The published 390 calories became 240 calories if one used the salad dressing. This they fail to mention. Tsk task.

Very disappointed to stop in on a Saturday to catch the 2^nd quarter of the Vols vs Bama game.
Only to discover no volume on their tv’s?
When asking manager to turn up the sound, she politely informed us they weren’t allowed? Legalities on paying license fees.
Makes sense with an empty restaurant… next to a packed Buffalo Wild Wings who must pay their fees. I think not. Not a good business plan by a franchise owner who must be uneducated in the sense of commercial competition.
On a good note… Great bartender!

I walked in and first thing I noticed was how filthy this Applebee’s was. Fingerprints all over tables and windows, crayon markings on the firnityre, dusty light fixtures along with filthy blinds. It smelled wet in there. When we opened the menus they were filthy with old food splattered on them. When we received our appetizer all three plates were dirty. I ordered the 3 penne and after my third bite I found a long curly hair in it. I immediately left for the bathroom since I became sick to my stomach immediately. When I went and told someone there were 5 employees just standing around talking. They could have been cleaning. The restaurant was full enough to stay busy as well. The manager came to our table and he was super young. He did take care of us. This applebees needs to be on restaurant impossible. Gross! I should have known by the filth as I walked in.

Late night stop for supper they were super busy. Was very Impressed with the service and how everyone pitched in helping with refills and picking Up dirty plates. Food was hot and prepared as ordered.

The food was served on plates that looked dirty and dingy. They were old plates that made it look in unappetizing. Waitress was cold and unfriendly. Atmosphere was 2 stars but food was better. I can see why this chain is struggling to stay afloat.

The best Applebee’s I have ever been to. The food tasted fresh and came out hot and perfect. The service was very good and attentive. The restaurant smelled clean and the local décor is awesome.

Had a great lunch today. We tried a few of the new apps on the menu and they were awesome!
We loved the meatballs, wonton tacos and the brisket nachos.
The service was good and food was great! Great job Tullahoma?

Tried going twice. The first time we were not greeted at the table for about 15 minutes. Not even a hello, or anything. We left and went somewhere else. The second time we were at least served, but the service was depressing and the food was bland. Not worth the money at all.

Went here today for lunch during an interesting day. There was a good possibility a tornado was going to hit our town. As it was raining hard and with the tornado siren blaring, we had our lunch. We ordered the All You Can Eat Salad and Soup combo. You have 8 salads or so and about 5 soups to choose from. The server was always courteous and generous with the drink refills. She also made sure our AYCE salad/​soup combo kept on coming on time. We only had 2 servings of their salads and soups. Then for a dollar more, she nudged us to have a brownie bite with ice cream. When we were done, she told us of an instance where 2 ladies ordered ten salads and 10 soups! Where did they have room for all that food! Anyways, we used to frequent our Applebees in Las Vegas. They have changed so much from before, it’s like a brand new restaurant. No more crazy decorations. It now sports local pride with pictures of the local High School. Their menu also expanded exponentially. I had to take an extra few minutes just to decide on what to have.
If you are hankering for decent food and courteous servers, you cannot make a mistake with the local Applebees.

Consistent and good… corporate policy eh?
Staff is always nice, yep even to me!
BUT why does it take 20+ minutes to crank out a Burger… that is consistent too… probably not corporate policy
I reckon they were looking for the rest of my fries!
Overall pretty good but $ value falls a tad shy.
$ 2+Coke …highway robbery man.
BUT packing heat friendly! That’s how you got that star #5!!!