CONS: After an $ 800+ purchase, the alarm went off as I was leaving the store with my family. The security guard let a swarm of people leave behind us and the customer rep looked through my shopping bag for any missed sensors. The door man/security person assumed we were guilty first being that they damn near patted down my husband and frightened my 7 year old child. Apparently their sensors are way too sensitive because even a phone can set it off(what the guard said). We were so embarrassed and felt racially profiled. This is why I shop online and rarely go to the store. I mean seriously?! Get your alarm system fixed, customers come to spend a lot of money and deserve to not feel like criminals. PROS: The staff let me try on every coat in the store and were helpful. The selection of coats was okay but smaller sizes were hard to find.
Jessica M.
Place rating: 3 Vancouver, Canada
Their current location is under renovations so there is a temporary store. Their store is huge and do have lots of selections to choose from. They have men, women and kids, shoes and accessories available. However their kids, shoes style and sizes are quite limited. They have anything from shirts, dresses, trench coats to leather jackets. Their stock is usually from off season so prices are usually 20−50% off original price. Deals are great when they have an addition 20−50-% off already reduced items. Sales representatives are readily available and friendly with service. Parking available at outlet.
Jamie c.
Place rating: 5 Bellevue, WA
My favorite Burberry store. I come here for the holidays so I get a discount. My best friend bought a trench for half the price cause they had a special deal going on.
PatrickJ T.
Place rating: 2 Bakersfield, CA
Are they located in Marysville or Tulalip? There are entries for both cities for this Burberry store. Same street address, but different cities. Walked in, and there was absolutely no pressure to purchase anything. We were just totally ignored the entire time we were there. Probably a good thing because their products are pricey. Just to let you know, though, if the customer service we receive is great, then we can be talked into purchasing some stuff that are quite expensive. So, yay for me cause I saved money!!! To the staff at this Burberry store, BOO!!! You could of made some sales if you were nice to us!
Krisi J.
Place rating: 4 Seattle, WA
This outlet is a «true» outlet. That is, the merchandise doesn’t appear to be made specifically for outlets(a la Banana Republic or Coach). Rather, it truly is hit or miss what off-season stuff you might find. Being a white woman, I was definitely in the minority here(the sale signs were translated into Chinese). I hit it on an acutal sale day where they gave an additional percentage off. This made my black trench coat comparable in price to Nordstrom’s Anniversary Sale. Without the extra bucks off, it would not have been a «deal». My advice? Unless price is no object, wait for a weekend holiday sale, but get up there early(before 10:30) because it gets crazy with all those Canadians.
Lynn N.
Place rating: 5 Seattle, WA
I came here late Sun 11⁄25 after thanksgiving expecting most of their items woukd be gone due to the $ 200 off from $ 750+ deal. i was suprised that their purse inventory was way more than i ever remember,(i shopped here once or twice per year). I came in with my son in a stroller, one of the staff opened the door for us and gave us the discount flyer. I dived right into the bag and scaft section, picked out a few ones that caught my eyes. By that time my son started acting up, wanted to get down from the stroller, shopping was a stress at this point. Staff came over to see if i need anything, i asked her about one of the wallet that has a glue residual and apoligize for big stroller taking over the purse corner section, she said not too worried and went back and got me a new one. I tried to go through my selection quickly while controling my baby from touching the merchandise, couldnt shop any more at this point. Staff came over again, and this time my sister arrived to push my baby around the burberry store while i shop. I ended up purchasing a big bag but not the wallet(wallet has a darker leather trim than the bag. While ringing up my bag, the cashier, the same staff helped me with the wallet, ran out and grabbed the dust cover for me which i didnt expected. Overall, my shopping experience at burberry outlet was excellence, i was in and out with a purchase less than 30 mins. i considered that was a success especially with a 15months toddler. While i was there i noticed there were about 10 customers, 8 were asian, only 2 people, a mother and seemed to be a daughter, were caucasian. I wonder if this store dominated by asian like myself.
Herman E.
Place rating: 2 Vancouver, Canada
Two stars because of the selection. The prices were not that much different from the regular retail store. Don’t expect a crazy deal. It’s still quite pricey. Granted, it was cheaper, but ther selection was very limited for men. Is it worth the 2 hour dirve for a spin of the roulette wheel to see if there is anything you like and to fight potential crowds? That depends on you. Lots of the merchandise were picked over, and the store is a bit messy.
Ninette C.
Place rating: 3 Seattle, WA
I did recently purchase a beautiful wallet here, but it’s a hit or a miss. 90% of the time, it’s a miss. I know it’s an outlet, but the stuff they usually carry is pretty off– covered in studs or weird trench coats etc. Sometimes you get lucky with a couple handbags and whatnot. My friends have purchased scarves, headbands, handbags, wallets and ties here and I purchased my wallet here but it was only after many many visits. The entire store looks empty and picked over. It’s really messy and the service leaves to be desired. If you really want something from Burberry, it’s not impossible. Just come often and with a lot of patience– that’s what we had to do before it finally paid off!
Best O.
Place rating: 5 Oakland, CA
Looking for Burberry Prorsum aka their designer line? You will find it here and surprisingly a much larger selection than the Vacaville, CA store. Not inexpensive but great value for the money. My modus operandi is try on the 50% off markdowns, make preferential mental notes, keep fingers crossed and return 3 to 4 months later for 75 to 80% discounts. It works about 99% of the time. For years post purchases, I still receive covetous glances and compliments. Be sure to check out the amazing runway bag collection. My only criticism is that they need to lose some lbs, they are heavy when they are empty.
Kenneth N.
Place rating: 3 Vancouver, Canada
Finally a decent sale after many outings here, but never bought anything. I“m a value shopper, though I realize i’m not going to get anything crazy cheap here. Today, did find a few ties, that were an additional 50% off, so from regular $ 150 to $ 50, i can live that. I already have over 50 ties anyways haha. but it truly is a mess considering one of the upper-end names in the fashion industry. Unlike Coach, which seems to be more organized, probably b/c they have twice, if not 3 times personnel working compared to tonight at burberry, maybe 5 associates?
Diana M.
Place rating: 1 Pasco, WA
They had a wide variety but the customer service was disgusting. Two sales associates stood in the middle of the store and talked the whole time. And I’m not talking two minutes. I’m talking at least 15 minutes where they literally managed to ignore a store with several customers. Like we we were all invisible people. I don’t expect you to shower me with attention but not even a quick«hi» I would have considered buying except for the fact I didn’t want to have to send flares into the air to get them to ring me up. I’m actually quite impressed with them. How do you manage to go incredibly out of your way to ignore every customer even if one comes right up to you? Ask them their secret… but I don’t guarantee they’ll acknowledge you.
Andrew B.
Place rating: 4 Las Vegas, NV
I couldn’t disagree more with the first poster. Even though the outlet is not as nice as the actual Burberry boutiques you can find substantial deals on Burberry items which is readily welcomed. It is rare to find designer items on sale yet alone at outlet prices. While I agree the store could use slightly better organization I give them a break because they don’t actually get set seasonal shipments. I purchased a purse for my sisters birthday and got a great deal on it and was very satisfied with it. I found the sales people very helpful and engaging. While I did not have to flash my «AMEX» to get service, they were plenty cordial as I paid with my regular bank card. Also another nice thing about this particular outlet is that it has a large mens section which is always good. The only thing to keep in mind is that most of the stuff found in this store is one season behind or more which as long as you know how to keep up with current fashion trends you’ll be fine.
Jeff H.
Place rating: 2 Bellevue, WA
A few good deals, but I use the term«outlet» loosely. Basically this store is just piles of stuff that have been picked through by you, your family, your friends, pretty much everyone you will ever meet in your entire life has had their paws on this gear. I purchased a sweater, but not sure I got that much of a deal, but I looked good in it, and needed it, so I picked it up. It wasn’t until my AMEX came out though, that I got any sort of service. Once they knew I was going to spend money, I couldn’t get them to leave me alone. Oh well, over compensation is good for some things I guess… I’m probably not coming back unless I’m up this way. The outlet isn’t good enough to make a special trip.