Prop Gallery

I suppose my review is similar to the previous 2 star review. I experienced the same service — great first meeting with the representative taking (seemingly?) extensive notes in regards to what I wanted as far as decorations. I felt very confident after meeting, with the rep telling me she would get an estimate to be within a week.
More than a week later, I still had not heard from heard. After e-​mailing for an update, she e-​mailed back letting me know she had been super busy with their «biggest event of the year» that occurred the past week. This kind of frustrated me — if she knew the event was taking place, why did she give me such a short time frame for when I would receive the estimate?
I was pretty surprised by how high the prices were… not that I know how much decorations cost. After reviewing the estimate, I found that a few things that we had discussed were left off. I e-​mailed back, requesting a new estimate, and didn’t hear back for several weeks.
After finally getting the second estimate, I did some researching on the cost of some things and found that what she quoted for accessories was at-​cost, if not more. I understand they would have to purchase some of the things I requested, but charging me the same amount they paid just to rent the items? I’m sure they were items that would be able to rent out in the future.
Taking another look at the wedding budget, I decided a few things would need to taken off my wishlist. I e-​mailed again, apologizing that their prices were just too much for my budget, but would still like to use them. I cut out enough things to bring the estimate down (with a total still being around $ 3,000).
She e-​mailed back with, «So essentially what you are looking for from Prop Gallery is just…»
That sentence right there (using «essentially» and «is just») made me feel like me spending $ 3000 on their services just wasn’t worth their time, whether or not that was the intention — we all know how e-​mails can misrepresent tone/​attitude.
So, I’ll be taking my services elsewhere and hope they appreciate $ 3,000.
P. S. The 5 star review? Let’s just say the name looks pretty darn familiar.

My last review was filtered for some reason, so I thought I’d try again. Although I put 2 stars, really, it’s a 1 star.
I met a rep from Prop Gallery at a wedding expo in Seattle this past September. She was super helpful and I was very impressed with the photo books that showed their previous work. I schedule an appointment to meet with the same rep where I discussed the vision for my event. She took notes throughout our meeting, writing down specific colors and the different things I was requesting.
The estimate for cost was more than a week late and a couple things that were discussed were not on the estimate. After requesting another estimate with changes to the original, I still have not heard back — it’s been almost a month.
Wasn’t quite sure how much hiring a decorator would be, but was surprised at how expensive it is to «rent» decorations. At the very end of the estimate, there was an additional cost range for labor. I understand that decorators need to be paid, but the cost to rent the decorations seemed expensive already — it was a bit off putting to see an additional expensive of several hundred dollars for the labor as well.