bebe

Can’t go wrong here. Love the fashion and cutting edge style. The girls here are wonderful providing excellent customer service. Ask for Pia! She really understands her clients needs and knows her merchandise!

Bebe has always been my favorite place to shop. However, I had the worst shopping experience at southcenter Bebe last week. I am American born Chinese, went in with with my Asian friends looking for nice dresses for Vegas trip. I decided to ask the blonde pregnant woman who was working there for suggestions and other available sizes (she said she was the manager but it’s still hard to believe. Plus the way she dress did not look Bebe at all). She was impatient with us and talked to us like we didn’t understand English! She probably wanted us gone asap. I mean come on! We are customers! We don’t deserve this kind of crappy customer service! That crazy racist woman shouldn’t be out there hurting people’s feelings. I am now forever scarred to ever want to walk into Bebe again.

I love the clothes I always shop here on special occasions but the staff isn’t «customer service» oriented. I tried to return a dress that I didn’t wear and when I bought it it had a stain on it and I was told the representative who sold it to me marked it as PC, which means «perfect condition» so when I tried to return it they said I couldn’t get my money back but I could exchange it for a different item. Not coming back. They sell most of their clothes in bad
be aware

I had my first Bebe shopping experience at this location and it was not the greatest. First off, loved the clothes, I got exactly what I expected. However, I’m used to being treated respectfully when I shop and the customer service here was awful. I was told four times in total that all the tags must be on items if I want to return them and anything on clearance couldn’t be returned numerous times, as if it was expected as my intent.
I felt hovered over by one particular staff member. I had a friend join me at the store to check out what I was witnessing from employees and she confirmed the micro aggressive behavior happening in the store.
I should have left without buying anything or said something to the manager, but I was in a spending mood. They could really sell a lot more with friendlier staff. Has anybody else had an experience similar to this at this particular location?

I have never had such an AMAZING experience as I had shopping at this store. I was shopping with my sister in law for work clothes and she wanted to stop in. I had never shopped at this store so i was a little hesitant. We were greated by this cheerful women named Mesha… i think?. She asked us a few questions and then went to work. She pulled out items and when we said, «not our style», «no» she actually listened and did not push things that we did not want. AND this all was right before closing. She did not rush us but allowed us to try on each item. I ended up spending way more money just because all the items she grabbed were so amazing. I never would have spent any money in the store had it not been for her. I wish every shopping experience was so easy and effortless. She made me feel like we had our own personal shopper.

Rude staff and management, I actually like many of their clothes but every time I have been in the store I felt like it was run by mean high school girls that were looking at me like I flirted with their boyfriends. It is a catty atmosphere and it seems as though no one enjoys their job

I love Bebe!
I was here last week looking for a simple white dress for a wedding. and they were closing in 30 minutes. they had the store open for us 30 minutes past their closing time. The lady working was very helpful, it helped that she was working at a bridal shop before Bebe. I’m sure I just love Bebe that I’ll give this store at minimum 4 stars! hehe :)

I had my first and last shopping experience at Bebe this past week and wow, am I disappointed! I decided to treat myself to some hot new outfits for a trip to Vegas and having never shopped at Bebe, figured I’d give it a try.
The service we received in the store was very great and the sales associate basically brought us half the store which was great! We left with 4 pieces, 3 of which we thought were on sale. I didn’t check my receipt until I got home and it was then that I realized I’d been overcharged on 3 pieces.
I called the store the next day to ask them about the charges and was told that the extra 30% off sale prices only counted on items with a certain code on the tag. When I said that that was never disclosed verbally and wasn’t present on the sign, her response was ‘Customers don’t read signs so we don’t put the info on there’. Huh???
We also weren’t told that sale items were final sale and not eligible for return. So even though they overcharged us, we weren’t able to return them. Nice way to pull a fast one Bebe!
I returned with my husband to the store with the items and they admitted to overcharging us. The price was adjusted on 1 sale item but not the other. We returned the two full-​price items (even though they’d been marked as on sale in the store).
In my mind, this problem was very easy to solve… give us the 30% off as advertized. But this sales gal would not budge. In fact, she was arguing with us.
First and last trip there. FYI: if exclusions are not displayed, it is ILLEGAL to charge customers anything other than what’s advertized. It doesn’t matter if customers don’t read signs. You are legally obligated to disclose the price of an item. This seems like Business 101 but apparently, Bebe relies on duping people to gain business. Well, they’ve lost ours for good (and all of my FB contacts as well).

I am newer to Bebe, but they certainly scored a life-​long customer with me because of a recent situation that was handled with top notch customer service.
Long story short… I purchased a black leather jacket on a day before my birthday. It just came out in their Fall collection (it has a ton of zippers and stitching on it) that cost me like $ 150. Well, I fell in love with it because unlike other leather jackets that make u feel bulky, this one was fitted but then stretched at the same time. So freakin comfortable.
The next day, the jacket fell apart. One of the zipper stitchings opened up! My girlfriend told me and I took it in immediately because it was suppose to go with my birthday outfit THAT evening. The regional manager happened to be there when I went in and told them what happened. She and the store manager swore that this was a «defective product», a rare thing as they always stand by their products. I was prepared to return it for a full refund, but, she told me she would be more than happy to GO TO THEIR DOWNTOWN SEATTLE LOCATION and pick up another jacket in my size (since they didn’t have any more Mediums at the Southcenter store). Sure enough, she did what she promised.
I haven’t had any more issues with the jacket. I love going in there because the girls genuinely want to help. They have a wonderful management team and an amazing Regional Manager to oversee the retail level.

I love southcenter Bebe. Yes, thuy and Katie are awesome along with new manager Dana.

Sorry, but I had to reply to the other Unilocal-​er who was unhappy with the service that she got at Bebe’s Southcenter location. As a top 1% bebe shopper and a former bebe employee (Beverly Center in Los Angeles), I wante to let you know that in its defense, Southcenter Bebe gets 20 – 25 times the traffic as downtown location so it is hardly fair criticism to compare this location to the other. I cant help but take advantage of the free parking, extended hours compared to downtown, and super helpful salespeople (love Thuy, Jenn and Katy!!) Dont judge this store poorly because it is busier than the downtown location or because customers treat clothes badly. These girls work their butts off to handle the barrage of «just looking traffic» that plagues the mall. Comparing one store to the other is silly since it is definitely a different clientele shopping here relative to the career woman on lunch break you see popping into Pacific Place. At one point I had 50k bebe pts two years ago and I have probably shopped at more than twenty five locations from West Coast to East. I love love love the girls that work here and think that the service rocks. I am sorry the other shopper had a bad experience but in my opinion, she must have caught someone on a bad day etc.

I freaking love bebe and shop here a little more than I should. 3573 club bebe points since since December of 2009. Yeah I’m an addict. I’m just not a fan of this location. A lot of the clothes are damaged, make up stained and the service isn’t so great. I even had an employee yell at me for taking a camera photo of a dress to send to my bff for her opinion. «You can’t take photo of our products, company policy!» So if your in love with bebe also, make a trip to the downtown Seattle location. Its cleaner, more organized and service is top notch.