Westward Look Wyndham Grand Resort and Spa

They charged us a 20 dollar resort fee. Also, the staff are rude. Not coming back. Terrible service. Overpriced. They don’t even have free water bottles in the rooms.

This place is supposed to be a «resort». We. checked in on June 11 pretty late at night (after 9 ish after spending 14 hours driving) as we were driving from California. Honestly the room was nice. room 161 to be exact. We had a nice king sized bed and there were 2 tv’s in our room. Here’s the killer, as I’m getting out of the shower I noticed there’s spots of dry blood on the walls of the restroom! DRY BLOOD!
I’m sorry but that’s unacceptable. That’s got to be a health code violation in every single person’s book! By the time we noticed all the blood it was pretty late and we just didn’t have energy to complain to the office in the middle of the night. We checked out around 6:30 am as we still had another 14 hours back to Texas. While checking out we tell the receptionist at the front desk and all she says is «oh no that’s not good, let me take off the resort fee from your bill (aka $ 20 off your tab). Honestly I can’t get over the blood on the walls. I can deal with the scary desert spiders but this was a big no no. Find a different place before you risk catching hepatitis from this place. It’s just not worth it.

Really enjoy staying here. Stayed last week and didn’t want to leave. Clean large rooms and comfortable beds made it impossible to get up in the morning. Room service was a little pricey but everything else was great. Will be back real soon. Thanks Westward Look!

Great place if you are visiting Tucson. Friendly staff, clean, comfortable rooms, beautiful grounds. Everything was working and well maintained. Had a pedicure and facial — enjoyed them both. Close enough to take advantage of downtown Tucson, but far enough into the desert to enjoy views and quiet.

Being told my review is to long, so… edited.
Parking is horrendous AND there was a large area roped off for the parking that evening making parking at 2:00 way down a hill. We went to the pool area closest to the lobby. After walking through the lobby, you must go down some stairs. There are alot of planted flowers in this area but I was surprised at the weeds growing in with the flowers. These weeds were at least two feet tall and obviously weeds. The building is weathered and an old style. I’d say the sun has really done some work on the exterior of the building in this area and it really needs a face lift.
The pool area is small and nothing grand. As you come down the stairs, the pool is directly in front of you. You can go to the right or left for seating. These paths wrap around the pool to make a circle. If you go to the right, there are some very, very thin towels to use and a container to return the towels. Continue another couple feet and there are some stairs to go up to another area. At the base of those stairs is a particular nasty cigarette area, right next to the pool. You can extinguish your cigarettes in a cement round like area with sand in it. While we were at the pool several people sat near here as there was also a table in very close proximity and some chairs. They pulled the table and chairs over and sat there smoking up a storm right next to the pool, hot tub, and recycle bin… again, about four feet from the towels. YUCK.
The kids didn’t play at the pool long. It was a tad chilly for Tucson at 70 degrees. The pool was fairly crowded with a good size crowd for the size of the pool.
My daughter is six and a mermaid. She can swim very, very well and was in the pool around the four foot level. She was swimming underwater when a man, whom we didn’t know, reached down, grabbed her by the front of the suit and yanked her up. As I watch this, I was thinking «what the hell?»
To me, it didn’t seem like she’d done anything such as touch him when she swam by or was distressed any any way. I’d seen the man playing with two small boys, between the ages of 2 and 4. Both boys not only had a coast guard regulated floatation devise but also a round small tube around them.
I’d seen one of the boys climb out of the pool and go to a female while the man played with the younger boy. Then the man yanked my daughter out of the pool. I stood up, as I was right there siting on a beach chair watching and called to her as her head was coming out of the water. Her eyes were wide and she seemed a little freaked out. As soon as the man pulled her up, he let her go. It seems he had completely lost track of where his one son was and in a panic pulled my daughter out of the water when he saw her move by his legs… thinking his son was under the water. Holy cow.
We are sitting right next to the pool, directly across the pool from the stairs I described we walked down (as our friends had scored prime seating). After about six minutes, the cigarette smoke I noticed has drifted over to where we sit. What a complete bummer.
We don’t stay long at the pool and I must admit the man who pulled my daughter out seemed embarrassed and did apologize. If people don’t have the capacity to keep track of their kids, the kids don’t swim, and there is no lifeguard… well, that could be a disaster.
We leave the pool, walk up the stairs, out through the lobby and to building 17. Our friends have rented the top two rooms. They have units below them at ground level and a balcony. The door to the balcony sticks but we open the door and go out to enjoy the view. I look down toward the ground below us and poor mother earth has hundreds of cigarette butts tossed all over. So disgustingly sad that guest think this is acceptable and that staff haven’t picked the butts up. By leaving the butts, staff signal it’s ok to throw your discarded smokes into our desert and ground. This is also a fire hazzard.
The room was large but in major, major need of an update and cleaning. There was a love seat in the room and while comfortable it was extremely, extremely worn. The door to the room had shoe marks all over it where people must have held the door open with their foot to pull luggage in. The wall by the door inside the room was filthy.
The toilet didn’t work and the tile in the bathroom was not only cracked (how do you get 12 tile cracked like that???) but one tile had a huge piece missing.
The carpet was semi filthy. We decided to let the girls watch a movie. When you turn the movies on it states they are $ 6.99. BUT KUNG-​FU PANDA 3 WAS $ 18.99? This isn’t even a new release.
When the air conditioner kicked on the room smelled like sewer.
My friend mentioned they received a discounted rate due to many wedding attendees would be there so each room was $ 129.99 plus tax, resort fee ect and she believed the total for both rooms, over night was $ 300.00.
Wow.

This is an upscale spa and resort over looking Tucson to the south.
Beautiful setting and wonderful views day and night.
A nice tiny bar with a micro tiny dance floor. They serve some tasty bar food.
Local bands are fun and lively.
Nice outdoor pool.
Great for a vacation stay, a conference or family reunion.

Had a really comfortable and enjoyable stay here over the holidays. Absolutely loved the landscaping. Spacious rooms. I would stay here again.
My only complaint/​suggestion is to not have kitchen employees (dressed as hood rats) stand by the hot tubs after their shift. It’s really uncomfortable for a group of girls to suddenly have some strange dude staring at them, especially when this person is an employee.

We booked a suite with an outdoor hot tub for us and our dogs. Couldn’t have been happier. This place is so beautiful and fulfilling. The prices are steep but if your wanting to spoil yourself or have a couples date weekend than do it here.
The rooms are perfectly appointed with huge everything. Ours had a patio with hot tub (worth it) and scenic trails right outside our private gate. There’s no lack of things to do, they take dogs, and the staff is amazing. I recommend visiting the pool area/​deck after dinner right at sunset. Sit next to one of many outdoor fire pits and enjoy a cocktail while staring out at the flawless view of the city & hills.
TIP: Parking is not the best. Get there early for a good spot. If you have a moving truck or other oversized vehicle than you’ll have to park far from your room and its a tight squeeze exiting. Make sure you eat before the dinning room closes and don’t expect delivery from anyone other than dominos.

Day #1. This place is on point. Clean rooms. Amazing scenic rooms. Really feel like you’re in Arizona when u stay here. Highly recommended and will be coming here again

My husband and I, and some friends recently (MLK weekend) stayed at the Westward Wyndam for 3 nights. Boy was I surprised when we got our bill. This place is definitely not worth the price. Then on top of that there are so many hidden costs when you get your bill it is ridiculous. I received one of their survey’s in the mail and when I completed it they sent me another email telling me to contact their «billing department directly.» I emailed them back and not to my surprise they never responded as to how I can speak with them about my bill. Possibly when they read this I’ll get a response.
But there is nothing special about this place that warrants the price they charge. No extra towels, shampoos, etc. The showers were funky too. You have to freeze just turning on the water. Just little stuff but I guess it adds up.
On, and the parking sucks at this place too. There were several events going on and instead of keeping the guest parking separate, we were told by people who were attending the events that they didn’t have rooms, they just ran out of room at the top. So we had to hike quite a bit just to get from a parking space to our room and then back in the morning.
Hope this helps.

The setting is breathtaking. The suites large with a good bed and patio. The people who work here do everything to make your stay enjoyable and meet your every need. We loved being here.

We were not guest of the resort but stopped by to have lunch. beautiful view. reasonable prices. hamburger, fries and salad or great and the server was extremely friendly.

Although I was only here for the tequila festival, I was able to see a fair amount of the grounds here. What I saw was fabulous. I loved the desert sonoran theme they had in the lodge and the ceiling was amazing with the ocotillo stems used as their roofing materials. I look forward to coming back and experiencing more.

We opted for a room with a view room 329 which I highly encourage you do the same. The 2^nd floor suites have white wooden slanted roofs which complete the rooms resort charm. Rooms come equipped with a refrigerator and you can request a microwave to be delivered to your room. Their happy hour is Mon-​Friday 3pm-​6pm hosting
$ 4 Well Cocktails
$ 4 Draft Beers
$ 4.50 Wines
$ 5 Martinis (9−4−15 wait staff stated martinis are off the happy hour)
$ 5 Margaritas
Appetizer Specials
Take a walk around the property as there are multiple pools and hot tubs. The landscaping and unique layout will not disappoint. The path along the resort has a labyrinth.

So bummed I have to write this poor review.
The short of it? Bugs. In multiple rooms. Large spiders and a roach IN THE SHEETS.
The long of it? Checked in with 2 other workmates, as usual. Each have our own rooms near each other. First friend comes to my door with a big ol spider in a pair of ice tongs. I brush it off saying «it’s the desert in the middle of July! You’ll find a bug or two on the patio!» But no, she found it on the door inside the room.
Other co-​worker starts searching his room and finds small spiders lining the interior corners of the walls. When you start to actually look, the rooms were grimey and dirty.
We call, they move us to new rooms. We start checking the new batch and pull back the sheets and a cockroach scurried across the crisp, white bed. A freaking cockroach.
Done. We call the front desk, they refund us without any hint of embarrassment.
Such a bummer, I loved this hotel and stayed here dozens of times. But a roach?! IN THE BED?!

Got a pretty generic response:
Good morning, Matthew–
You have my apologies– I was sorry to read your online posts regarding the noise issues and service issues you encountered when requesting a later check-​out while staying with us over this past weekend. We will certainly address the handling of these problems with our staff members. Please let me know if there’s anything I can do for you moving forward.
We really do appreciate your feedback, and hope to improve our performance moving forward.
Thank you for staying with us, and thank you again for your time,
–Nathan

At one time, this was one of the finest resorts in Arizona. It’s a beautiful facility in beautiful grounds but I’m afraid the management is just not quite up to the level of fine service that this place used to have.
We got a great rate from Hotwire, so I really shouldn’t complain, but I don’t like to get attitude at the front desk, and and they need better waitresses at the pool. We waited 30 minutes to get a simple drink.
If you are going to charge me $ 20 for resort fee, and $ 85 for a couple of drinks and a salad at the pool, then you need to come through with resort quality service.
So I can only give three stars, and I’m being generous.
Addendum: It takes 15 min to get «hot» water in our shower. And the front desk just laughed and said to run it for a while before you get in. Duh!
2 stars for a complete failure of service. If you read my reviews, you will see I rarely give low ratings. This place needs new management.

10 tennis courts
Volleyball
Basketball
Two pools
Hot tubs
Restaurants
Fun for the entire family
It’s dated but worth it. It’s very affordable for all it has to offer. Beautiful views also.

The resort has had its ups and downs, but is currently having a big upside. Quality of food is now excellent, service is sometimes a challenge simply due to wide fluctuations in guests and visitors, but the staff always tries their best. Many long term people with high skill sets. Try the Lybrainth if you have 20 – 40 quiet minutes to spare for self discovery and awareness. Grounds are spectacular and first rate tennis center. One irony is a key attribute is the quiet of the Gold Room, such a pleasant place for conversation, because it is still largely thought of its past and not present. Give it a try and I think you’ll be surprised by the quality of the experience.

My family loved this place. We were tucked away in our own cozy little alcove, surrounded by nothing but Catalina loveliness and lime trees in bloom. Our room was perfect, the bed was heavenly, and if we had neighbors we never saw or heard them — which has everything to do with the awesome cabin-​style layout. I only wish we’d had more time to explore. Next time.

I spent the week here at a technology conference for teachers. The room was clean and comfortable. There have been some modern and new updates, but it could use a few more. The patio door barely worked and made a horrendous squeal when I tried to open it and the curtains were a mess. The TV lost it’s signal quiet often. I didn’t watch much tv, but when I did it was rather frustrating. Some of the other teachers I came with complained about bugs in their rooms.
The staff is very friendly and helpful and they always said hello. The service in the bar was very slow (and the server only had two tables).
There are some great views and lots of amenities: 3 pools, a spa, tennis courts with tennis pros, an exercise room, walking trails, a restaurant, gift shop, and bar.
The food is averagely decent. The chocolate cinnamon nachos are amazing!

I know, I know — I can be quite wordy but I’ve got a lot to say! I was in charge of organizing a professional development seminar for my networking group and I found the best deal for us at Westward Look.
Sales & Catering: Five stars, especially for Tamara. She is incredibly helpful and accommodating. She made my job so easy and made appropriate recommendations all the while keeping me within my budget. This Aussie does Westward Look proud.
Rooms: I was comp’d a hospitality suite due to my conference. The room was spacious and comfy even though the room was not equipped with a regular bed. The Murphy bed was as luxurious and comfortable as any regular bed. I had a very large bathroom that was clean and beautiful and even had a little fridge in the cabinet. My room had a patio with a firepit and chairs — loved it!
Grounds tour/Chef’s Garden/​Raymundo: What a treat! If you stay and have the opportunity to do a tour with Raymundo Ocampo, DO IT! We finished our seminar with Raymundo giving us a tour. He is the head groundskeeper and has been at Westward Look for 27 years. A native of Oaxaca, Mexico, Raymundo is extremely knowledgeable and funny! He even does some teaching at the Uof A… that’s how smart he is. His infectious excitement over the vegetation at the resort was wonderful. We learned a lot and when we reached the Chef’s Garden, it was like nirvana! Lush, beautiful and inviting.
The Lookout Bar and Grille: Nice place to hang out in the evening. Food & drink prices were a little steep for what it was but still fun nonetheless. My 2 daughters joined me for the evening and our service was terrible. Our waitress was slow and inattentive. We split a couple burgers, a couple of desserts and each had two cocktails. The burgers were cooked exactly as ordered and were flavorful, especially liked the Sonoran burger. Desserts were just OK. We had the amaretto cheesecake which is a lighter, fluffier cheesecake (which I prefer over a dense one) and a Crème Brulee. The custard was perfect however the caramelized topping tasted way too burnt and was too thick of a layer. Drinks were great, especially the dirty martini. Live music was a nice treat and the band was great. A lively crowd of older people tore up the dance floor and added to our entertainment~
The pool and Oasis Poolside Bar & Grille: The pool area was great! Sparkling clean pool and very large hot tub made for fun night time back and forth swimming. The next day, it was me, my two daughters and two grandchildren and we had a great day by the pool. Plenty of chaise lounges and umbrellas however the towel station didn’t get filled until we were getting ready to leave. The bartender at Oasis made delicious micheladas and was so nice and accommodating. I ordered a fruit smoothie for the kids and she put it in two separate cups for them. When one child didn’t like hers, the bartender offered to make a whole new one but I declined and we just changed the flavor up by adding grenadine and we then had a happy little girl.
All in all, I was quite happy with everything at Westward Look and love the feeling of this Tucson gem.