Unique Imports

Buyer Beware !! Bought my daughter a car here less than a year ago. Was told it was mechanically sound and they perform every test to make sure. We did routine maintenance every 3000 miles. The engine just blew up with less than 8000 miles driven. The mechanic that rebuilt the engine said he has never seen so much sludge and build-​up on an engine in his life. He was amazed it lasted 2 months. The vehicle was never taken care of and we were sold a lemon. Now I owe more for the rebuilt engine than the car is worth. If you buy anything from these people make sure to have your own mechanic look at it and do a thorough inspection. Lesson learned.

So tired of living without my car. $ 9,000 down the drain because of a lemon purchase from unique imports. Bought an Audi and within in less than a week the water pump went out and they refused to help me or take it back. I’ve been without it working since I purchased it in May and I hate them for it.

Yesterday, I purchased a 1997 BMW 840ci from Unique. I flew in from Los Angeles with plans to drive the car home. When the taxi dropped me off at the dealership, the first thing I saw was the car with a missing turn signal light. Then i saw a ding on the rear passenger side. I thought wow, I’ve flown all this way and I have to fly back. I felt terrible. After talking to a very pleasant gentleman, Jack and their controller Mike they let me know that they did not have time to take care of the issues I had problems with, but they would compensate me for the problems to the car. I still had a bad feeling about this car! I purchased and drove this car home, 500 miles, and all I can say is this is one of the finest automobiles I have ever purchased. (I am a Car Collector) I learned a lot from this experience. An experience is not about how it starts, it is about how it finishes. Initially, this experience was the worst experience ever. It ending up being a truly Good Experience.

I looked at this dealership several times. I finally found a car listed there online that I liked. I called my contact (jack) and he told me they had the car at a Phoenix lot and would be shipping it down in two days. It would arrive around noon. He would call me when it got there and I would have «first crack» at it. I call the dealership at 12:30 on the day the car was to arrive. Jack was not there. I spoke with Roger who told me the car was still there. I said I would be right down. He told me not to come until 2:30. I show up at 2:25 and Roger comes out to help. He takes me to a different model and year car (I was looking at a small convertible, he took me to a large sedan) after I pointed out the mistake, he told me the car I had confirmed over the phone before takin the afternoon off to look at, and had been promised «first crack» at was sold. He then tried to talk me into every convertible on the lot. He showed me the specs for another small convertible and although it was not the one I wanted, I decided to look at it. He tells me to give him my name and number and he will call me in a few days because it’s not on this lot. No thank you, I’ve fallen for that once before.

I found a car that I liked on their web page and I went to check it out. I was greeted by a nice older Hispanic man named «Johnny». I asked first off if I could take it to my mechanic to be checked out and they had no problem with that! My mechanic drove it first and then took about 45 minutes to run tests and check out everything. He found about 1500 worth of repairs (nothing really major) just lots of small things. He told me that other than these things the car was in great shape. (I tested everything to see if it all worked and everything did) I liked what i was told and bought the car. We agreed on a price, shook on it and since they couldn’t take the entire cost off my card, I gave them 1,000 for a down and the next day would bring in a cashiers check for the balance. They said that way it could be emission tested and cleaned up for me by noon the next day. I came back the next day and the car was wiped down, not cleaned like I was expecting (they could have taken it to a car wash). Jack then was doing all the paperwork and he told me that I still owed 13.00 for the emission testing. I told his that was included in the doc fee charge of 399 I was charged. he said it wasn’t and that I owed it. I told him I wasn’t going to pay it. Johnny overheard this and rushed over and told jack to not charge me that I had already paid. I left and when I got home, the entire trunk was filled with dirt. There was ALOT of it. I couldn’t believe it! I spent the entire next day cleaning it out!
My advise to buyers is do your homework! Check out what the year and model is going for in the area. Look at many cars so you know how to compare them. and for gawdz sake, take it to a mechanic to be checked out before you buy! It will cost you about 30 bucks but you will know what you’re getting into.