Trusting Connections

Trusting connections is an awesome service to take the guesswork out of finding someone to take care of your child. They do an excellent job of finding awesome and reliable nannies and we have loved every nanny we have been provided with. I have always felt my child is safe with the nanny they send and they do a great job of using the same two nannies for our ever changing schedule. My child is always happy and I feel the nanny is a continuation of care my child adjusts to without issue. I highly recommend trusting connections if this is the type of childcare you want for your child.

This agency is totally customer service focused and the owners have such high standards for their nannies and sitters. I was really impressed to learn about the super rigorous screening process they put their potential nannies through. The owners Caroline and Rosalind are both really good at what they do and I can tell they care about making sure they offer the best of the best services, which is always reassuring. I recommend their service for anyone looking for a nanny or babysitter.

I used Trusting Connections for a group of four 3 and 4 year old boys and girls and was extremely pleased with the service. The nanny was very pleasant and professional, arrived a few minutes early, had extreme desire to learn what was expected and necessary for the evening and even played hide and seek with them before I left. When I returned, I was surprised to find all the toys cleaned up off the floor and put away and nothing was broken! My child keeps asking for her to come back. I will definitely use Trusting Connections in the future.

Trusting Connections is an amazing nanny agency. We have used several of their nannies and have been very pleased with all of them. Each nanny was extremely professional and wonderful with both of our small children. They went above and beyond the call of duty. The attention to detail was great. All the nannies were very approachable and complied with all of my requests. I can be quite picky with certain aspects in my home, but each nanny was more than willing to complete requests my way.
If I had any questions the owners returned my phone calls almost immediately. The customer service is stellar when compared to any other agency. They were even great when I had an emergency and needed someone to watch my children ASAP. I will never use another agency again. I have recommended Trusting Connections to several of my friends and they all love it as well. I am always thanked for my recommendation to use Trusting Connections. If you’re looking for a nanny agency in Tucson this is the only one that is truly incredible!

Other parents encouraged me to write this review so that I could save people some $ and possible frustration.
The owners bill this company as «Tucson’s premier nanny service», and charge prices in line. The Flex service ($ 16/​h after a $ ¹⁸⁰⁄₆ mo membership was purchased) was a hassle and generally ranked well below the quality of sitters I have hired from other online services or through friends’ recommendations ($ 10/​h on average).
The first nanny that TC sent (for two children less than 2 years old) didn’t change diapers (both children were wet and one soiled for hours) and she disregarded our written instructions for no screen time. Another nanny requested physical intimacy in exchange for a child’s request for food (I work from home and overheard this), and also disregarded our written instructions for no screen time. When I contacted the agency, I received emails back from the owners that were condescending, attacked my character, and dismissive of my concerns — the nanny was just «being playful» holding food over my child; personal photos on a cell phone did not count as screen time; if only I had given more feedback their nannies could have done better.
This last comment was in stark contrast to the «Laminated Family Profile Sheet» that the owner does a home interview with you about, that I thoroughly filled out with our family’s wishes and then explicitly showed to each sitter. TC says this sheet is meant «to keep in your home so you don’t have to spend time communicating care instructions… and other pertinent information with each nanny…»
Sounds great, like so much of what TC offers, but if your wishes (or basic respect or sanitation!) are not minded, and the owners justify or excuse these behaviors, why pay such a premium for this service?