The UPS Store

The folks that run this spot try their best, or at least I think they do. I get it, we have like a billion packages a week coming from Amazon that need to be delivered. But somehow, the UPS delivery team decides literally if they’re going to attempt a delivery or not. Some days, they leave note on our front door while I’m inside my home and they don’t bother to ring the doorbell. What’s up with that? It’s almost better to have everything shipped to the ups center and avoid the confusion cause by delivery drivers making up the rules as they please.

NEVER USE UPS! We were supposed to have a package delivered to us on Friday November 27. The incompetent idiots running this office have decided to hold our package until Wednesday because of a corporate-​wide decision to not deliver all three-​day packages and ground packages until then. AND then to make things worse, they’ve been lying to us about all of this! We didn’t find out the truth until we got Best Buy involved! We were told yesterday by corporate that we could come to this location TODAY (Saturday) to pick up our package and as it turns out, the location is closed! Nobody has tried to make this right with us. They could care less about this whole situation. This is the last time we will use UPS.

I arranged to have a package picked up via will call. I showed up and they were unable to locate the package — it was buried in a large trailer in the back and they were unable to find it. Completely unacceptable for modern day shipping.

Package delivery to my home on a Friday. Get home and have a slip on my door. Undeliverable as the sender requested a signature. got it. The slips says will deliver after 5pm on Monday. Get off work early to race home to sign for this package. 4:45pm on Monday I notice a slip on my door. 2^nd attempt signature needed and delivery was at 12:10pm Monday afternoon. I call 1−800-terrible-serviceUPS and receive no explanation as to why no one was there to deliver after 5pm as the slip indicated. I was told they will have the package ready for me after 7pm Monday evening if I want to drive back to Tucson. I ask them to hold it at will call at the store and I will pick it up Tuesday morning.
It’s Tuesday. Went to the store to pick up my package and guess what?! It’s on a truck being delivered to my home that no one is there to sign for!!! I was told someone would call me and I could again drive to Tucson tonight and it SHOULD be ready after 7pm.
Use FedEX. UPS is a joke and clearly incompetent.

We had what should have been a very simple, small issue to resolve due to the mistake on the part of one of their drivers. The drivers are human, they are going to make mistakes, I get that. Unfortunately the person we dealt with to resolve this issue was unprofessional, condescending, and rude. I will avoid this particular UPS store in the future.

UPS is always a problem.
When something is supposed to be delivered, they have the most unpredictable and inconsistent delivery timed.
Every time I go to pick up a package it’s a headache. Slow lines, inconvenient location, and awful hours.
This time, after speaking on the phone *twice* yesterday (both the UPS main 800 number, and this location specifically) to verify my package would be held for pickup, I drove 40 minutes to the warehouse, and waited in line for 20 minutes to be told my package was *not* pulled for pickup and could not be accessed. My «choices» were drive 1.5hrs out of my way again on Monday, or roll the dice on attempting another deliver on Monday. Some choice. Worse than waiting for the cable guy.
UPS called me a few hours after they turned me away having said my package was locked up and inaccessible until Monday, telling me they unlocked and went through the container looking for another package, found mine and unloaded it, that I could come back and get it.
Yeah, because that’s what I want to do, drive 1.5 hrs *again*. You’ve got balls, UPS. The guy who told me it was locked up and inaccessible with no way to get it until Monday, was he lying to me, too lazy to do his job, or just incompetent?
I’m tired of the headaches. Without fail, every time there is some kind of problem with UPS. Never again will I buy something if the vendor is shipping UPS. Nothing but a giant pain.
Epic Fail UPS. Get it together.

Had to come here to pickup a package that I missed the delivery driver on. The staff were quick and friendly. No complaints.

These people are absolutely incompetent. My package got rerouted to this UPS facility. I called and asked that it be delivered to my house the next and received confirmation that it would be. One week later and many empty promises later, it finally arrived. And this was after me calling EVERY day to see why my package was not delivered. One person even told me that she «would personally be responsible for placing my package on the truck.» Despite her promise, it did not happen. Yesterday they promised that my package was going to be delivered at 10:30 a.m. It got delivered at 5:30 p.m. I really needed this package to send to an upholsterer in California for a project last week, and now I have to express mail it. Because they delivered it so late, I have to wait until tomorrow to ship it out. All the UPS people agree I have been treated like shit, but they refuse to offer me anything except an apology. A former UPS fan, I plan to NEVER ever use their services again. I’d rather wait in line at the post office for that to support a company that does not fulfill its services.

Delivery today (gated apartment complex)
Driver, «Hurry and write something there» while pointing to the signature pad.
Wow, really? Not quite the level of service I was expecting. I guess it’s better than him taking it back though.
I would think he could have been a little more polite considering I’m sure he was watching me through the door as I ran from the back bedroom.