The Carpet Store & More

I recently had carpeting installed in a home that I was getting ready to sell for my father. Larry came to the house and did the estimate very quickly and professionally. The original time frame had them installing the carpet about a week later, but they were actually able to move that up and get the job done in 3 days, and for cheaper than the competition. Keep in mind that this was all done during the holiday season! The carpet looks fantastic! I will definitely use them again!

All the people were really nice, but despite coming back once they left a really ugly seam that they no longer respond to emails about.

I should have taken this company to court. Never use them. They hired a pretend flooring guy and sent him to my house to install over $ 6,000 worth of laminate. The guy used my furniture as a workbench, used his saw in my house, and took six days to not even finish the job before I could take no more. He did not know he had to install underlay, never prepped the floor and until this day the floor creaks when walking on trapped dirt etc. There are places where the laminate is chipped and not able to ‘breathe’ since the guy was clueless and the door transitions were all installed backwards. The caulking was wiped all over my curtains and paintwork, and the mess left behind was heartbreaking. They also installed tile in my bathroom which had to be replaced (despite multiple complaints and eye rolls from the owners) because it all cracked. Larry my do all his own estimates but he is nowhere to be found when it is discovered that their installer is a hoax with no prior experience. The carpet store re-​painted over the damage and spent two days trying to fix the work eventually but when I kept calling to tell them there were obvious problems they wouldn’t listen. A lot of this could have been prevented if they would have taken my calls. I was just another problem customer they don’t want to hear from once you have paid. They offered me a slight discount based on all my inconvenience but I wish to this day I had pursued this further so that no other family falls victim to Larry and his team of ‘Who Cares?’ Employees. The only time they care is when they are taking your money. Still living with crunchy, lumpy laminate and telling everyone who installed it. Go to the box store. They don’t hire flooring people who have never installed flooring and then send them to your house. I do have pictures to back up my story and hope you choose another company for your flooring. Anyone else would be better. They only care about money and not the quality of their work.

Rude, racist, and openly discriminated against me. The salesperson had no problem letting me know I wasn’t welcome in the store, even though I was a paying customer and was there giving them repeat business.
However, I liked the store and wanted to support this «locally owned mom and pop family business» instead of the big box stores and thought the owner was a good person, so I finally told him about how I’d been treated, thinking he would do something about the issue. He didn’t. He didn’t even apologize for his salesperson’s rudeness, but rather excused his behavior by saying, «He was having problems with his wife at the time.» So? That doesn’t give him the right to be so rude and racist towards people. Then the owner didn’t call me back either. There was NO apology from him for the rudeness of his salesperson’s behavior. In fact, the owner didn’t even seem to feel bad about the way I’d been treated in his store.
So I won’t be shopping here again– which should be fine with the people at The Carpet Store since they apparently didn’t want me in there anyway.
It’s interesting how «locally owned family mom and pop stores» want business and keep telling people to shop with them and support them, but then they treat their customers terribly. Who wants to put up with rude jerks like this?
Luckily I found other flooring stores where the salespeople were more professional, nice, courteous, helpful, and answered my questions with patience, instead of getting annoyed at me for asking questions about the different products or saying things like, «You don’t know what you want» (which is what The Carpet Store did). Yeah… Right… That’s why I’m «shopping» for the right flooring. The people at The Carpet Store didn’t want to help me find the right flooring, but they did want my money…
Many years ago I was told to never shop at the small mom and pop stores because when something went wrong, there was nothing I could do, since the business would side with each other since they are family and friends, instead of helping the customer. And in this case, that’s exactly what happened.
I’m a small business owner myself. I can’t imagine ever talking to any of my clients or potential clients the way the salesperson did to us. I can’t imagine ever being that rude or making racist remarks against a certain ethnicity or openly discriminating against any of my customers for looking a certain way or being from a certain country or having a certain skin color… but then again I believe people should be treated equally and with respect.
What a shame that these kind of people work at this store; people who have no problems being openly rude and discriminating and letting people like me know that I’m not welcome in their store and they don’t want me there.
It truly is pathetic and disgusting how much prejudice, bigotry, and discrimination is still alive and well in the U.S.
Their A+ rating on the BBB website is very misleading.

Very knowledgable and better service than the big box stores. They helped us find the right carpet for our household (2 dogs and 2 cats). We had bad luck with stainmaster products but they had a new carpet that was put in a zoo for weeks of abuse and cleaned right up. We’ve had it for almost a year and it’s fantastic. We had one minor issue with installation — but they addressed the problem and fixed it and stood behind their work. I won’t go anywhere else now when I need carpet — the prices are good, the service is top notch.

I went in to the Carpet Store simply because it was in my neighborhood and I wanted to price compare them to the «big guys» (Lowes, Home Depot). The selection at the Carpet Store was not as big and pretty basic. However, they found some nice carpets within our budget. They even brought the samples to the house when they measured. Their price came in about the same as the Big Box stores (about $ 450 for a medium sized bedroom). Here’s where it get’s good: at the Carpet Store, their price is all inclusive. No upcharges for carpet pad, or moving furniture, or hauling away the old carpet! So, indeed you are getting a better deal with this «little guy». The sales guy was nice, the carpet installers were nice, and the carpet is really quite beautiful. Only downside is there is not much in stock, so expect 3 weeks or so from when you order to when it’s installed. Now that one room is done, I need to save up for the other bedrooms!