Talking Dog Transducer Company

I found this electronic repair facility after searching on-​line for a resource to repair my vintage Micromega CDF1 transport (the unit). The local repair shops refused to repair the unit because there were no schematics or replacement parts available, not to mention that the «original» company was no longer in existence.
Fast forward, two months later… I find the owner Stephen Sank on a audio forum discussing about the same problem I had and more specifically regarding the type of transport mechanism, a Philips CDM1 MK2. Thereafter, I was able to acquire Stephan’s contact information including the name of his company (Talking Dog Transducer Company), yes… a mouthful to remember.
The next day, I contacted Stephen and he actually answered the phone, this was truly refreshing and a plus for me. I told Stephen about the unit and issues which he then assured me, he was familiar with this particular type of transport mechanism and will gladly look at it for me once I send it to him.
After speaking with Stephen I was relieved and confident he was capable of fixing the unit for me because of his extensive knowledge of electronics and his approach in trouble-​shooting the issue over the phone. I then carefully packed up the unit and sent it to Stephen in Tucson, Arizona.
Two days later, Stephen emailed to let me know, he received the unit and it arrived safely, also he will have some time to look at it and let me know the cost to repair it.
A week later, I get an email informing me the unit was repaired and the parts that were replaced which was in line with his diagnosis. Stephen then told me the final cost of repair with shipping, which was spot on and not a penny more than his estimate. He also assured me the unit will be shipped out the next day which truly got me anxious to see if the repair was done correctly and the issues resolved.
I received the unit back in a couple days, unpacked it, took a deep breath, and connected the unit to my system. In order to give it the ultimate test, I picked one of my cd which was scratched and frankly, I thought it would be impossible to be read by the unit.
Surprisingly, the unit read the disc!!! I then tested all the functions and they all worked perfectly… which I concluded that Stephen tested all the functions and not only repaired the issues we discussed, he went that extra step for me, unbelievable !!!
After thorough inspection of the unit, I also concluded that Stephen used only high quality replacement parts and the repair was done very neatly with no messy soldering spots. I also found out after calling to thank him, he inspected all the solder joints and took care of any bad or cold solder area.
This is the type of service that only Artisans or passionate techs would be able to give to their customers, which is not common in our throw away society. Some of these audio equipment may be old but they are true works of art and it is great to know, there are still techs that feel the same way and do what they can to give their customers, the best service and courtesy.
I would like to encourage and invite Unilocalers to visit Stephen’s website, he repairs all types of audio equipment, from tape players to complex tube and solid state amps.