Splash Pool Service

The service was not terrible, but the customer service was not great. I left messages several times, only to find later that they don’t check messages (even though they say they will get back with you.) We switched services soon after.

I called these guys three times and was told on each occasion that Mark, the service guy, would call me back. After four days of trying I had not received any call. Finally, Mark called and scheduled a time to come drain the pool. At 35 minutes after the time he was supposed to arrive I phoned him. No reply. 20 minutes later I called again. No answer. I called the main office. A woman there said she would call Mark and promised to call me back. 30 more minutes elapse with not a single response. with my complexion turning Looney Tunes red with rage I called the main office again. The same woman who promised to call me back diffidently told me she had left a message with Mark. Incredulous, I asked why she had not called me back?!? She didn’t apologize and just blew off my question. These people are disorganized; dealing with them may result in injury to the part of your brain that expects rational behavior. They don’t seem to grasp basic customer service. They may be aliens from a planet in the Indifferent system. Avoid at all cost!