Scs Tile

UNPROFESSIONAL, UNETHICAL CONSUMER BE AWARE
BEFORE SETTING FOOT IN THIS SHOP MAKE SURE YOU READ THIS AS WELL AS ALL OTHER BAD REVIEWS FROM PAST CUSTOMER YAHOO DEX ETC…
I have a small project and decided to go to a tile only store other than a big box store because I hope to have found a better selection. This was my first stop anyways My first thoughts of the shop were small place unorganized well I also did not got greeted or acknowledge few minutes later same response The female behind the counter (Melissa) was busy talking to another female well maybe another customer RIGHT?
NOT! a friend! I later found out! Anyways I kept looking finally I phone call came in and interrupted the two and the friend approached me and asked if I needed any help anyways I said what I was in for and she showed me a Few tiles by the time Melissa was done with the phone call her friend was ready to leave so I had to wait for them to say there goodbyes before I would get some help from the only employee in the store
Melissa.
After she was done with the distractions I can admit she was pleasant and I did find a tile and placed an order and paid in full for it she said I could come and pick up my order the next day and she would have it at her location I said that was fine and workout for me because I wanted the tiles for this weekend because my husband had the time to install them over the weekend. She calls me around 3:30 pm the next day and tells me she had an medical emergency and could not pickup my tiles and would not be able to have them in her store till the next day but I could pick them up myself
if I liked from the Ft. Lowell location I said that was out of my way like 45 min but my husband works near by to that store and I could have him pick them up but I had the invoice and if that would be a problem she said NO that she would call them up and
let the know of our situation.
My husband showed up to the Ft. Lowell location and apparently she never contacted them or the denied it because they said they told my husband that they could not give him any merchandise without the invoice.
I tried calling Melissa at the 22^nd location but was unable to get ahold of her even tho it was still business hours. I send the image of the invoice to my husband so he can show it to Khalid but her refused to honor it.
Then I called Khalid I was trying to explain the situation but he did not want to listen to me he proceeded to talk over me and tell me in loud tone of voice he was being polite to me… Really?
and that they never give merchandise at the 22^nd location that all purchases are picked up at his store Ft Lowell location. I asked him to listen to me I only wanted to get thru to him and let him know that I did not special request to be taken to the 22^nd store that I was told to pick it up there and also trying to sympathize with Melissa for her alleged medical condition she had and prevented her from doing what we originally agreed too but he just left me talking and turn over the business phone to my husband and said he no longer wish to talk to me.
What a joke of a business!
Terrible customer service beyond anything I ever experienced!
Stay away from this store!
I wish I would have researched and found all the sour experiences other customers have had but didn’t do that my fault!

Spent much time working with SCS to get tile for our kitchen backsplash. After having made 3 trips, we ordered the tile. The glass tile we were told they had in stock but the ceramic tile had to be ordered. We were told it would come in the following Wednesday. When Wednesday came, no tile. Blamed it on the holidays. (I think they forgot to order it is what really happened.) Tile suppose to be in the next Tuesday. Was called and told the tile was in. Went to pick the tile at their outlet store and no glass tile! Wouldn’t have it until the following Tuesday. The owner was quite rude and uncaring that our tile guy was scheduled to install the tile the next day. He couldn’t get the glass tile until next Tuesday! We left and bought tile elsewhere. Owner refuses to refund our deposit even though it was their errors. Others have had issues with SCS as well!
BUYER BEWARE! Stay away unless you want issues!!! Thanks SCS for wasting my time!