Rincon Ventures, Inc.

I start this by saying my husband & I too read the reviews beforehand and were in a position where we needed a home to rent fast! We were worried that when it came time to get our deposit back we would be disappointed! We lived at our home for a little over 6 months, (we are military) had some AC issues and water heater issues and they were on it! We had great service with them whenever we needed it. When it came time for us to give our keys back and do our walk through Tara was very flexible and it was easy breezy! As long as you respect your rental home, and take care of your property, they see that, we paid on time and never had a problem! Tara is great, and I would recommend this company!

I rented a home in Vail from Rincon Ventures. I was very nervous about renting because I have always owned my own home. I was in a position where I only needed to rent for a short time before I could move in to a new construction house. The home I rented was beautiful with tons of upgrades you don’t normally find in a rental house, including a fully landscaped back yard. It was in immaculate condition when the keys were turned over to me. I only had one maintenance issue while living in the home, and was able to schedule a repair within 25 hours of notifying them. I left the home in very good condition when I moved out (had the carpets professionally cleaned, and hired a landscaper and cleaning company to get it ready for inspection) and I received my entire security deposit back without being charged for anything ridiculous like some of my friends have been with other companies. I have no complaints whatsoever.

OWNER BEWARE. Hiring Rincon was the WORST experience I have ever had as a homeowner. I, too, wish I would have read the reviews before executing an agreement with this horrible company. I moved out of state and was unable to keep an eye on the property for myself. «Property management» is neither their specialty or a service that they offer. The staff are wholly incompetent and lie or completely ignore you to protect themselves. I had to rely on my previous neighbor to keep me updated on my property: I received calls from her that there was aluminum foil in my windows and that my property had been abandoned; I did not get a call from Rincon. To add to the horrible experience, nothing was done to attempt to recoup any of our loss. New renters in our home contacted me directly by finding us through social media in order to avoid going through anyone at the office, based on their lack of professionalism and the differing stories they were telling both of us. I could literally not say a single good thing about Rincon other than I sold my property and never have to speak to anyone there again.

I wish I had thought to check Unilocal sooner about this company. I was in a pinch to find a new place to live ASAP and the house listed by Rincon Ventures was in the right area, a decent price and on the surface looked like a nice place. When I was first shown the property it was extremely dirty and in need of repairs. I was assured by Shaun that everything would be taken care of and fixed to be move in ready. I stupidly trusted him.
Apparently no one was available to show me the property before signing the lease when the time came but they assured me it was in top shape, so I signed and put the money down. I was given the move in checklist and went to the property to do the inspection. What I found was beyond disgusting.
On the surface it looked decent, but once I started opening cabinet doors it went downhill. The kitchen cabinet shelves were warped at least a few inches down in the center so there is no way dishes would be able to sit on them. Others were replaced with unpainted flimsy particle board or missing all together. The oven door didn’t close all the way, it had at least half an inch gap on one side which would make it unusable. There were parts missing in the sink and bathtub faucets that caused water to spray everywhere. There was a hole on the side of the shower which had once been fixed but the dark yellow glue glob patch had flaked off so much that the hole was exposed again. The bathroom cabinet was rotting away, with chunks at the bottom falling off and when I opened the door under the sink, it was completely covered in mold.
I called the office to tell them how disappointed I was and was told that someone would call me as soon as possible to get things figured out. The next day I called Shaun (the owner) to ask what was going on with the property because no one had called me. He told me he contacted maintenance and they would call me in a couple days. A COUPLE DAYS! When I had everything scheduled to move in the next day… I flat out asked him if he even looked at the property before deeming it move-​in ready and he said «it looked alright’ to him. Hmm… Really? After reading all the horror stories on here about how no one gets their security deposits back because of cleaning and repairs, it makes me seriously wonder where that money is going because it is obviously not going to cleaning and repairs.
I went back to the apartment to get pictures as evidence, then went to the office to demand all of my money back and to be released from the lease. While I was sitting there waiting for my refund check I overheard someone joking about a recent tenant not getting their deposit back after leaving.
Now I have only a week to find another place and move in because I wasted so much time on this failed property. Don’t be fooled!
Rude, disrespectful con artists. DO NOT RENT FROM THESE PEOPLE!!!

While our experience with rincon ventures has not been perfect, the positive outweighs the negative. We are new tenants that have just picked up our keys. When we got to the home, we found that we were given the wrong keys. One of the agents, Ken, drove all the way from the office to bring us the right keys (30 min), even though it was already about 5 pm on a Friday and he lived on the other side of town. The other reviewers have talked a lot about getting the security deposit back, and I can’t speak to that yet but so far the relationship had been positive.
Update: We are a year into our lease now and our relationship with Rincon Ventures has been very smooth. We pay for rent online, which is convenient. Maintenance requests are responded to promptly. The lease extension was painless.

Haha! I thought I was the only one. Rincon was actually good for fixing repairs while I was in the house but thats where the good stopped. My deposit was $ 1650. I only got back $ 350. I was charged $ 1300 for cleaning and paint. Keep in mind me and my wife are neat/​clean freaks. During the walk through I signed the inspection for only normal wear and tear and minor carpet cleaning. The majority of the $ 1300 was in paint not repairs, PAINT! I called to inquire about the charges and was told they did me a favor. The three upstairs bedrooms were multi-​color when I moved in. There were minor scuffs on the walls that only needed touch up paint. Rincon Ventures choose to repaint all the rooms white instead of matching the paint to fix the scuffs. I was charged the full price to repaint all three rooms instead of minor touch ups. $ 1300!!! They kept telling me they had to hire professional painters. It sounds to me like rincon ventures is getting ripped off by their paint contractor and passing the bill on to the tennants. They told me they had to get the house move in ready. REALLY! MOVE IN READY! like the way the house was so called move in ready when I moved in. I had to pay almost $ 800 dollars because of a massive roach problem I did not know about prior to moving in. I was already under contract and Rincon Ventures said they dont address pests. Even though the 5000 roaches were already there hiding prior to me moving in. I DO NOT RECOMMEND RINCON VENTURES! If I could rate negative stars on Unilocal I would.

I’m with the other reviewers. I recently retired from the military and moved from a house managed by the company. They practically stole 80% of our deposit when we moved. They charged us on items that we put in our move-​in checklist and even when we used a company that they recommended to clean the carpets. It was a horrible experience that I never want to go through again.
One occasion, our AC wasn’t working during the summer heat. We just brought our newborn from the hospital and couldn’t go inside. It wasn’t until I threatened to have to go to a hotel that they sent someone out. Still took an hour for the guy to get there.
Bad business. Stay away and don’t rent or let them manage your property.

I DO NOT recommend renting a house from Rincon Ventures. If you do, don’t plan on getting any of your security deposit back. I’d hate to think what we’d have been charged had we actually damaged anything. We were charged $ 300 to touch-​up the walls near door handles where our «body oils» got them «dirty.» When I inquired about this charge, I was told, and I quote: «$ 300.00 is lower than most invoices we receive.» In full disclosure, we were also charged $ 175 for cleaning (we are clean, young professionals and left it as clean as we would have expected any house to be at move-​in) and $ 140 for carpet cleaning (carpets had been cleaned, but «were not re-​fluffed properly»). If you’re good tenants who pay on time, are friendly, and leave a house with no damage, human landlords tend to respect that and usually will take care of what Arizona considers «ordinary wear and tear» on move-​out. Not Rincon Ventures. They are a business looking to make money any way they can. Period.

We transferred from SoCA to Tucson late 2011. We made the 8 hour drive to Tucson two weeks prior to the move and met with their broker Shaun McClusky, who showed up at the property in sweats and a hoodie. However, the house was great, so we signed a one year lease. Newer house (2009) so only a couple of things were written on the items list post move-​in.
From that point, and until time of renewing the lease, the only way to contact anyone at the Rincon office, would be to call. I’m a fan of email, for the sake of recording «conversations», yet, regardless of who you email, you won’t get a reply back. When you call, you MAY make it passed their various gate keepers and actually get to talk with someone of authority. Due to our time restraints and how time consuming and labor intensive a move is, we decided to renew the lease for another year. They were quick to process the paperwork for the renewal (of course) but after that, they reverted to being MIA when any attempt to contact was made.
Our second year lease expired October 31, 2013, We vacated the property early September, and for the next two weeks, we cleaned, painted and manicured the yard. It took longer than for most people, again due to our work schedules and limited available time. I did the final walk-​through with Brisa mid September. Needless to say, the house was spotless for the walk-​through. Brisa took a few random pictures, and upon completion, said the only thing needed, was a touch up of the baseboards in the family room /​kitchen. I was happy, and surrendered the keys.
Brisa ensured me Rincon Ventures would /​had already switched all utilities in to their name, so I wouldn’t have to bother with that myself. Well, that was a lie. I called all utilities to double check, and none were switched over.
In spite of moving out a month and a half early, and of course still paying the rent until end of lease, we didn’t receive the move-​out statement until a week ago. I just about fell on the floor when I read it. Out of a $ 1300 deposit, we were charged $ 225 for cleaning, and $ 550 for painting! I — though knowing better — emailed Brisa, requesting an explanation of the expenses. Today, a week later, I still haven’t heard back, and I re-​sent the email. Forget about calling. No way of getting a hold of her — she’s «busy».
Based on the whole experience as tenants under this company, I have decided not to just «let it go». As a licensed real estate agent, I’m very well aware of the tenants rights. I have my own pictures, taken only minutes prior to the walk-​through, so we’ll let a judge decide the outcome.
I would tell anyone to stay far away from this company. But — to someone who even remotely considers renting from them, be sure to read and memorize this prior, and keep it close by for the entire duration of the tenancy: ARIZONA RESIDENTIAL
LANDLORD AND TENANT ACT —

I second Sydney A… By far the worst rental company ever. I’ve never felt so stupid for falling into their trap of signing a lease for a year. Place was dirty moving in, literally had feces in the toilet. I left it cleaner than when I moved in and ended up paying almost all my security deposit. I had to argue with them as to what was originally included in my rent… Thankfully I dug up the old ad. Took forever for any simple repairs. Couldn’t even give me a simple password to my Internet… Took weeks. Realtor lied to me before signing the lease, assuring the place would be cleaned, repainted, etc. Pure lies. I had to move in days after my move in date, even though i planned everything months in advanced with them. I have a super tight schedule and despite the fact — I moved out as soon as I could. This is my first ever comment on Unilocal.Thought this was well worth my time to dissuade others from signing a lease with Rinconventures.

We are currently going into our second month of our lease with Rincon Ventures and this has by far been the WORST rental company I have ever leased from. We moved in mid-​June and did a walk through with Brisa before moving in. During our walk through we found the house to have dirty floors, the tub in the master needed to be re grouted due to mold, the kitchen was missing a microwave plate and there was/​is an ant problem. Brisa assured us if these problems could not be fixed before we received the keys the next day, it would definitely be completed during the first week we moved in. Well needless to say, we have still not received a microwave place, «it’s been ordered». We also have not had an exterminator contact us and we continuously loose power in just the kitchen. When the cleaners showed up, the «leader’ was extremely rude, talked down to me, and refused to do another cleaning of the kitchen because «the house had already been lived in», yes, well it’s not our fault it took this company over two weeks after we moved in to schedule the cleaner. I would NEVER recommend someone to lease through this company at this point. I was hung up on by Brisa, disrespected and ignored. Not the way a tenant wants to start out at lease with a new company and I am pretty sure it’s not the reputation a business wants to be giving out.