Poochini’s Pet Grooming

I was going to bring my dog here but I realized the night before that I misplaced his shot records so assumed I wouldn’t be able to bring him in (understandable). I left a message just in case as he is registered so he obviously has his rabies shots. They called me back in the morning and said that I wouldn’t be able to bring him in (which I completely understand) not only due to their policy BUT because of the «nature of his breed». First off, he’s a mixed breed but looks like he is part chow which is what they were referring to. Second, my Yorkie is more aggressive than him so I’m not sure why any «dog lover» would have the nerve to say that/​judge any breed of dog. I now have his records but am not going to make another appointment due to that comment.

Friendly staff and they do a pretty good job with our 3 dogs. also a really clean workplace. we always bring my dogs here.

Let’s start by saying I have a purebred, registered Siberian Husky. The breed has specific grooming do’s and don’ts as I would suspect there are for all breeds. I have had one very bad experience with another groomer –not– in Tucson. Needless to say, I have been a little jumpy since. I was AMAZED at how comfortable I was with the staff and cannot say enough good things about the grooming. My dog (Maxx) is also showed no signs of distress. I left him in the care of Jim who greeted us kindly. I love how inviting the space is. There was no barking or chaos and the environment is very clean. They have a viewing window so you can see into the grooming area which, which was also very clean and organized. I left and ran to Sprouts just across the parking lot and came back to check the progress. When I peeked in the window I saw in the midst of all Maxx’s «flooofies» a comfortable, happy, Maxx. His tail was wagging and that is a good sign in my book. Jim took him for a walk to «air dry» as he quickly realized that though Maxx is ok with the dryer on his body, the closer he got to the neck and face, he did not like it. So he stopped and went for an air dry walk. I remained there through the nail clipping process and it was nice to hear words of encouragement from Jim’s wife after –every single cut– «Good boy!» «Good boy!» and gentle but assertive «Stop» when he did something he was not suppose to do. I really enjoyed my experience here and will be bringing Maxx back. :)

Rude, overrated and need to come up with a better system of dealing with their customers they claim they take care of. For what they charge and the quality of services, I found a better place. I was 10 minutes late for an appointment, because of traffic, and their attitude was they were doing me a favor by allowing me to keep the appointment.

A friend recommended that we find a new groomer for our mixed breed dog, because his shedding was really out of control. The majority of the Unilocal reviews of this place — which is very near home! — convinced me that they were the right team for our four legged son.
Well, they exceeded my expectations with first– rate service, clear advice and explanations, reasonable fees and a welcoming atmosphere. Banjo had a great time and they fell a little in love with him, which is always a good sign.
If you sign up for regular groomings they have a good cost-​saving plan that includes updated nail trimming between regular visits. The place was very clean and it’s clear that they love our furry kids the way we do!

Okay, first of all I went to Poochinis because of the reviews, the grooming itself was pretty good, but the terrible customer «service» from Jim (owner’s husband?) has left me aghast. I had been warned about his attitude from somebody in the «pet» industry after the first time, but I didn’t have to deal with him the first time, so I didn’t understand. The first appointment I had they told me to come back in two hours, I don’t live close by so I went shopping, and ran some errands and came back in two hours. The groomer told me she needed more time and asked if I could come back in an hour. I went over to Saffron Indian Bistro (excellent food by the way, but I digress) and placed an order to go, then went back to Poochinis. There was nobody at the desk, but there was a pile of dog poop on the floor and a roll of paper towels and a spray bottle, and I went and picked up the dog pile, and cleaned it up because it appeared as if someone came out to clean it up but got called away. No big deal, the place is clean, I was just helping out. I waited for about 30 more minutes. Jim came out and sat at the desk, and didn’t say anything about the fact that the poop pile had been cleaned up, and frankly maybe he forgot it was there. My dog was ready after 3 and and 45 minutes. I went and picked up my food at Saffron (which had been sitting for an hour at that time) and left. The grooming was good, the price was right, and I made another appointment.
This place is close to my office so I booked for a day when we have our sales meeting 9am. I brought him in at 8am and got a call that my dog was ready at 11am. I said I would come at 1pm so as not to miss the rest of our meeting. Nope, there is no space you need to come now. I left work, drove my dog home (nicely groomed) and missed the second half of my meeting.
Time number three, I made an appointment for a Saturday, dropped him off at 8am, went to the farmer’s market, and then went to breakfast. I heard my phone ringing after I ordered, I picked up and I got the incredibly rude Jim. «Hello?» «This is Jim from Poochinis»…silence. You have already received a call to pick up your dog. (Which I didn’t realize as it had only been an hour and a half at this time). I said, ‘oh I’m sorry, the last times it took three and four hours I didn’t expect him to be done so early. I just ordered breakfast I’ll be there right afterwards:. Rude Jim says, «it has never taken us three or four hours, you need to come pick up your dog right now.» Zing! Um hello, I sat and waited for over an hour the first time (while cleaning up dog poop that wasn’t my eight pound Maltese’s poop, but a much larger breed. Just sayin’) Last time it was three hours. He argued with me! He said it never takes that long. I was so ticked off that he was so nasty. I went in to pick up my dog, and he launched right in about how they need to dogs to be picked up right away. I informed him that he needed to learn customer service skills, and that some people don’t belong in the front of the house. He said that’s fine. We went into the whole how long it took before business and he said…(here comes the final straw) «maybe you just didn’t’ pick up your dog for four hours, we never take that long. Yeah, the customer is always right huh. What a jerk. I immediately called the vets office to tell them they were right about what they heard about this place. Its a shame, but if this business plans to survive, Jim needs to find another job, if he is a part owner in this business then he needs to let his wife run it. It is utterly ridiculous that he deals with the public.

Stephanie took care of our little Maltese. Very, very good job. He looks like a Maltese again.
Very personal service. Highly recommend…

Lets just say WOW!!!
Very impressed with this place! From the moment I stepped in I was welcomed with smiles and comfort. I feel like I am in a very high end place. Their waiting area is pretty awesome as well. If you are searching around for a groomer, search no more. Give this place a try and you won’t regret it!!!

We have 2 Toy Poodles (one is a «senior) and they need kit glove handling. Poochini’s takes great care of both. Katheryn takes loving and sensitive care of our older girl while Amanda tackles our 9 year old «skittish» boy who has high anxiety. But in a very calm manner, she takes him into her arms and the two have become quite good friends :) Like the others have said, the place is clean and caring and only takes appointments so that there aren’t more than one or two other dogs in the facility so our babies come out not only looking good but not stressed. Thanks Poochini’s for all that you do for our furry babies. Thanks for caring!

This is the fourth or fifth groomer in Tucson that I’ve taken my dog. They are by far the best. They knew how to groom her, she’s part sheltie. they were understanding and accomodating of her arthritis. they do not make you leave your pet for hours and instead see her right away and call you when she’s ready. they are worth the half hour drive from my house!

Super friendly staff and amazingly clean facilities. They were very accommodating in setting my appointment. They did a great job on my Maltipoo. It was the best cutVillain yet after taking her to see other groomers. Prices were the same as any other places, but the service was above the rest!

We’ve tried several groomers around town in an attempt to find a groomers that would match the caliber of our groomer in San Francisco. I’m happy to report that Poochinis satisfies our snobby standards. Friendly staff, decent wait time, and good value. I won’t take my Bichon/​Poodle anywhere else.

I used to take my pomeranian toPetSmart to be bathed and trimmed. We decided we wanted out pom groomed into a lion haircut, so I wanted to find a place more professional (with hopefully consistently good grooming results-​unlike PetSmart). We decided to try Poochinis after reading their website. The groomer asked questions and informed me of different options, and my Pom turned out absolutely adorable! She was perfectly cut, smelled good, and was soft and clean. She was also very happy. This is a great place with a nice environment. i will definitely bring her back here for future cuts!

I’ve been going here for awhile, even though this place is way out of the way for me I’ve made it a point to come here because they don’t keep my dogs for hours at a time and the groomer does a good job. If I could change one thing it would be the rude man that sits at the front desk.

Great atmosphere. Waiting room has beverages, comfortable leather couches, tv, wifi, and relaxing décor. Wonderful job on my dog, Bella. Thanks Jim and Poochini’s.

My denial is over. I’d completely given up on getting my dog groomed appropriately. So much so that I’d simply not scheduled a grooming for six months, thinking that my dog still looked okay, just needed a little brushing.
Hmm…but when the new sign appeared by Sprouts «Poochini’s — the Ultimate in Pet Grooming,» I had to go in and check it out. I was pleasantly surprised by the calm and soothing décor on a human scale and warmly greeted by the groomer, Katheryn. We quickly got talking shop and she immediately asked if I wanted my dog «hand-​stripped» since he’s a Cairn terrier with an undercoat. My eyes went buggy. «I’ve been looking for someone to do that and I’d given up.» «It’s becoming a lost art,» she replied. The next day I brought little Stanley in and he looks gorgeous. His beautiful overcoat, for the first time, was kept in tact and it’s amazing how hand-​stripping makes him appear better without any signs of a cut or a snip anywhere. And he had a pile as big as a Thanksgiving Turkey of undercoat hair on the table. It was a good thing afterall I waited for him to get another grooming as the guardhairs had time to grow back so the hand-​stripping could be done effectively. Stanley was so happy and didn’t seem stressed at all; and that’s saying a lot for a feisty terrier. This is the best grooming my dog has ever had and it’s so close by. The place is clean, small, the groomer personable and, most importantly, fantastic at her job.