Pinnacle Heights

This is really a very nice location and could be a great place to live, but like other reviewers about this apartment complex, I find the management to be very poor. The maintenance is terrible, too. And then there are the loud pool parties that go on until the sun comes up on the weekends! These people are good at selling, but absolutely terrible at service. There are a lot of vacancies here, despite what you might be told, so I am sure they will negotiate on the rent if you want to live in a place like this. For me, I just can’t wait until my lease is up here and I can move out.

This is definitely a beautiful place to live. The views are great! The aparemtns are spacious.
The offcie staff however is another story. They are sweet as pie and helpful while you are signing that contract but absolutely awful and soulless afterwards! Any situation you have they make it feel like it’s not their problem. Very arrogant and unprofessional.
The maintenance gentlemen are friendly and helpful and have been able to help with most situations.
Very happy that we will not be here much longer.

Pinnacle Heights is an excellent apartment complex and the staff is very friendly and accommodating. Marty in the office went out of his way when I first toured the property to be sure all my questions were answered, and he and Monica as well as the maintenance crew have been wonderful to deal with since I moved in. Service issues have been dealt with promptly and courteously. The gorgeous scenery and well kept common areas have given me the feeling I have moved into a hotel resort, not a mere apartment complex. Since the property is older, the quality of windows is not as good as newer apartments I have lived in, but I knew that before moving in – and that is the only concern I have after my first month of residency.

I have had many problems since I moved in February 1^st. The staff in the office has been very nice and the grounds are very well maintained but I have ran into significant safety issues and being lied to on multiple occasions by office staff but I will say that they are very nice when they do it. When I completed my application for my apartment it showed online that there was a garage with this apartment. I verified that information with Monica before I moved in but when I arrived I didn’t have a garage and there were none available. Red flag #1. So I am provided a covered parking space that is NOT close to my building at all and on two separate occasions someone other than myself has parked in. I reported that to the office and received no response to my phone calls. After I moved in I completed the walk through and wrote down all the «problems» that were preexisting on the form that they provided to me. I returned the form as directed to within 48 hrs. I thought that was the end of it but I was mistaken. One day I come back to my apartment after running some errands and some of the items on the list were repaired and/​or replaced. I never made a request to have someone come into my apartment and fix them but they did anyway without my approval or knowledge that that was going to happen. I gave no one permission enter my apartment at that time but it was done regardless. As previously noted, when I moved in I was assigned a parking space that is quite some distance from my door. That very same day I asked Marty if there was a closer parking spots since another apartment was empty below me and I was advised «the parking space for the apartment is even farther down and on the other side so you are actually closer with the one you have now.» Like a fool I believed him. Not being an apartment person I didn’t have any reason to doubt what he wasn’t telling me the truth. Well come to find after the new tenet moved into the empty apartment their space is right directly in front of the complex that I reside in so I was lied to. On another date I came home from work to find a repair order on my counter to «unclog my toilet and address a loud noise coming from a bedroom ceiling fan» which would have been fine if I actually had those issues and made the request but I did not! The maintenance worker logged 30 minutes in my apartment to unclog a toilet that wasn’t clogged and to turn on a fan that had no noise issues. I contact the office immediately and received and explanation that they had a «temp» there that day and «they must have taken down the information wrong.» Apparently anyone can call and say they live in any of the apartments and call in a request for a work order and they will just enter your apartment number in their computer and all your information auto completes with no verification in place to make sure they are really talking to the registered tenet of the apartment. That way my right to privacy would not have been violated. Oh, and the work order said that the tenant would «be there all day» so when they didn’t receive an answer at the door they just walked right in using their master key and made repairs for 30 minutes that didn’t ever exist in the first place. Thank God I wasn’t in the shower or something — completely scary and unsafe feeling! So let’s move onto today’s events and I’ve lost count of the red flags at this point but I get home from another long day at work and I’m taking my dog out for her daily walk. As we are coming back I notice someone parking in a spot right up close to the building and guess who it belongs to — yep, the new resident in this building that I was told their parking spot was «even farther away from the one I have now.» So at this point I have been lied to, my right to privacy has been violated (by receiving no prior notice of enter my apartment) and I don’t feel safe (with the long walk to my designated parking space). I have left a message and I’m sure it will be another — we’re sorry along with an excuse and At this point that is just not good enough. I signed a year lease and at this point I can’t wait to get out of here so I can be somewhere where I’m safe and not being lied to. I don’t wish my experience on anyone and many people have loved it (which is why I picked this complex) here but I don’t think they have experienced an ounce of what I have in the short amount of time I’ve been here. I never expected this and had very high expectations. It’s very disappointing and disheartening to have had this experience. I am looking forward to getting out of here and buying a house… only 11 more months to go…

BEST apartments to live at hands down! Very clean and spacious. I loved the high, vaulted ceilings too. The staff is amazing and will get to know you on a first name basis. They are so friendly and helpful. I am so sad I had to move out but if I ever return to Tucson that is where I will be living at again. I lived here for a year and there is not one negative thing I have experienced the whole time. Best apartments in Tucson and the best ones I have lived in.

I lived here for a full year, up until last June. I left a month early because I ran into issues and could not stand to be there anymore. Overall, I had an AMAZING VIEW which I paid a few hundred extra for, but it was worth it. All of the apartments have pretty good views, and the area is VERY safe, quiet and beautiful. The grounds are well maintained, and it is one of the most beautiful properties in Tucson. (I have literally been around to all of them over the years, at least to check it out) The apartments are decent sized, I had a one bedroom on the second floor. I never had an issue with noise, but I did have an issue with the appliances. They NEVER worked. dishwasher took 2 washes, and the clothes dryer sometimes took up to 3 cycles to be somewhat dry. The maintenance guys are nice, timely, and know what they are doing, but they should have just replaced the machines, as they never worked no matter how many times they were fixed. My biggest issue was the AC not working for almost a full 2 months mid-​summer. I have an elderly dog who nearly passed out being in the heat there. They did reimburse us for the 2 nights at a hotel we needed during the hottest nights, but the fact that the AC was not fixed for so long was the issue. Also the main headquarters workers are RUDE and look down on the tenants when addressed with an issue. (Not the office workers at the actual apartments– Marty, susan, are very sweet people). I did have scorpions as well for a few summer months in my BED. it was very alarming, but they do spray weekly, and once I replaced the bed I never had another issue. Also when I moved out, they were EXTREMELY fair about charging us for wear-​and-​tear. I believe they had to replace the entire carpet but only charged us very little money!

This was a really great place to call home! The grounds are beautiful and very well maintained, the pool and finess room are better than most apartment communities. The views are breathtaking and Sabino Canyon is close by for all types of outdoor activities. The front office staff are absolutely wonderful, very courteous and professional. I highly recommend Pinnacle Heights to anyone looking for apartments in the Tucson area.

I lived there doe one year and 2 months. The overall experience was really good. The staff was always super nice, specially Marty. The condominium is really quite and safe, no bugs complain and I always had quite neighbors.
The apartment is huge and the layout is excellent. The only thing didn’t like was the quality of the materials on the bathroom and kitchen (faucet) or in the tops.
But in general was a good experience and I recommend it.

This was my (now) husband and I’s first rental together and we couldn’t have asked for anything better. A beautiful, quiet location and great value for the area and space. Our neighbors are friendly and kind and the staff is always so helpful. They even sent us a sweet photo frame congratulating us on our first place together upon move-​in! I’m glad I did my research before deciding on this amazing complex. :)

Our experience at Pinnacle Heights has been excellent. I did a lot of research of apts in Tucson and this one was at the top. It was a smooth process moving in and we’ve now been here almost a year.
The apartments are very nice and clean, maintenance is always fast when needed, it’s super quiet, everyone is friendly, and it’s in an awesome area. No low life’s live here (that I’ve noticed) thanks to the background checks they do and hopefully will continue to do. Never any problems in the front office and everyone is super friendly.
I really can’t think of anything bad about Pinnacle Heights. We will be renewing our lease for another year :)

It’s quiet and in a prime location

I could write alot about this place but I’ll keep it brief.
I lived here about a year and if I wasn’t forced to move out of town I would never have left. I would definitely go back if I could. Place is great, well kept, very secure, and in general a great place to live. The staff is super friendly and very very helpful. I had a few minor maintenance issues (including a stripped out lock in the middle of the night) which were always taken care of promptly and never resurfaced. The maintenance guys are really great dudes and very helpful. The office staff was more than helpful with just about everything. I have never had a smoother move in or move out. Didn’t get gouged for cleaning fees or anything. Very military friendly as well. Place was great! if your in the market for an apartment in Tucson, it doesn’t get any better.

We just moved into the Pinnacle Heights apartments and what an apartment. Staff is very friendly and the apartment is very nice. I would definitely recommend this complex to everyone in the area.

Love these apartments, great location and seriously a wonderful leasing staff! Plus the pool is the best place to camp out in the summer…

The best housing community I have ever lived in. The staff make an effort to learn your name, and create a home for you. They continually go out of their way to create a wonderful environment. The apartments themselves are well-​maintained, and have gorgeous views of the Catalinas. I always feel safe here, and everyone I’ve met in the neighborhood has been friendly. Great amenities too, with well-​maintained pools, and a clean and modern gym.

Wow. My husband and I have lived in this community for several years and have had a wonderful experience! The community is clean and safe, the staff is friendly and attentive, and maintenance is so quick and efficient! It seems like everyone in this community is always working to better the property and make it even more enjoyable. Recently, we thought we were going to be relocating and I was so sad at the prospect of leaving!!! Susan and LaValle really went out of their way to make the transition easy for us. When it turned out we were staying, they worked so hard to get us into a larger and less expensive unit right away. If you are looking for a great and comfortable place to call your home, I so highly recommend Pinnacle Heights!!!

We are current residents at Pinnacle Heights and have absolutely loved our stay here. After living in houses for the past decade we were reluctant to live in an apartment complex again while searching for a home to purchase after relocating to Tucson. We have been here for six months now I have been pleasantly surprised by the well-​maintained grounds, the excellent staff and the quiet ambience of the community. The people we have met here have been very nice and respectful and this is a quiet place to reside. They just got done repainting the complex and it looks even better. We love the location with views of the mountains and just are very pleased to write this review. It honestly has been a very very nice place to live.

I’m a current resident of Pinnacle Heights of about 6 months. I’ve had an excellent experience so far. The view is great, the community is safe (which is not always the case in downtown Tucson) and the amenities are excellent. The staff is very helpful, I have always dealt with Lavelle and she is friendly and responsive to any requests you have. Great value and great place to live in Tucson.