Palen Jeffery A DO

DO NOT BY ANY MEANS GO TO DR. PALEN’S OFFICE. All the bad reviews below me are so true. I actually did not have a bad experience with Dr. Palen himself but the staff and their financing is HORRIBLE. I have never in my 22 years of life experienced so much wrongdoings at a Dr’s office. They mischarged me several times! They kept saying it’s their fault and that their finance person of many years recently quit. On one occasion they told me «when you get bloodwork done they (Sonora Quest) won’t charge you, they’ll charge our office because it was included in your bill from today.» Then two weeks later I get a $ 200 bill and Dr. Palen’s workers said I had to pay it and they apologize because someone should have sat down with me and explained that indeed the bloodwork was going to be a separate charge. I could write a lot more but I’m so over it and I will never in life go back to this place.

This practice is horrible because of its office staff. They are RACIST LIARS, there is no other way to put it, and if you are not latino, it will be impossible for you to get proper service and care here. I am a white woman. His workers withheld my medical records from being transferred to another practice for over 2 weeks! I called them almost every day about it and they just LIED to me. I asked repeatedly for them to have Dr. Palen get in touch with me on the matter but I am sure he has never heard of what is going on with me. This practice is responsible for holding up my prenantal care which is DISGUSTING.
One star is too much.

I’ve seen Dr. Palen since 2010 and after my well-​woman check up today I will not being going back.
I have a history of multiple fibroadenomas (benign breast tumors) and today when he was unable to feel one he arrogantly told me that since he is really good at detecting breast masses, that since he couldn’t find it, I must be making it up. I’ve never felt so belittled and disrespected by a doctor.
If you are looking for a doctor who respects you, takes your concerns seriously, and takes the time with you to discuss your options you should look elsewhere.
If you are ok with a doctor who is rude, who is in and out of the room in five minutes, and who thinks they know your female body better than you do, then he is the man for you!

What a disappointment. I originally sought out this practice because they seemed flexible in allowing me to pay for 4 appointments. The price I paid was supposed to include labs, ultrasounds, pap, and doctor’s visits. I do have insurance but not maternity coverage. We agreed on a price and when I told them I had already done a pap and some blood work they lowered the price by $ 100. (excpet they never documented it so really, they did nothing) They expect you to pay up front, do not provide you with an itemized list of what you’re paying for. I didn’t really care for the doctor but my biggest complaint was from entering the office and dealing with a rude receptionist to leaving the office and dealing with a very unattached doctor who makes it very clear he has no time to spend with you. I decided to switch practices. How surprised was I when I received a bill in the mail for both an ultrasound and lab’s when this was supposed to be covered in the money I paid them upfront. Further more, I was asked to pay an extra $ 100 dollars for a test that I consented to, that NO ONE said nor does the paper work state that it cost that much. When I asked the office manager Coley who was very nice until to me until I told her I needed her to handle this bill as I have already paid for it she flipped the script. Shebegan yelling at me and interrupting me. She also told me I should just pay it because I told her I didn’t have insurance and I did. I gave my insurance information on the first trip into the office. She’s the one who provided it to the lab. She’s also not aware of how the Affordable Care Act went into affect in 2013 and if people without maternity coverage are pregnant, all insurance companies need to cover the office visits and lab fees. When asked if she had called my insurance to find this out or look up the law that I spoke about she again was unprofessional and stated I’m yelling at her, I make her uncomfortable, and she’s not allowed to pay my bill. Completely unprofessional. I told her she needs to make it right and pay the bill. She told me she would call me the next day, which she didn’t. When I called her she again wouldn’t let me speak. When I asked for confirmation that she will pay the bill she stated that she’s uncomfortable providing that to me. She’s very unprofessional and will not own the fact this was mishandled. Save yourself the headache.

Dr Palen was super rude all around, I saw him up until my seventh month in my third pregnancy. Student doctors run prevalent in his practice, nothing is personal there, some of them look like 15 year old children. I was diagnosed with gestational diabetes after being tested late due to discrepancies with Dr Palen not ordering them correctly. I was informed of my diagnosis over the phone by the «office manager» and she would not let me speak w a triage nurse claiming «there were none there that day» I had to go to CVS and pick up all the items necessary to prick my finger and test my blood glucose levels without any further instruction from Dr Palen or anyone at his office even after asking for help. Dr Palen’s office manager told me she had never before had to instruct anyone on how to prick a finger and that it was very easy (maybe its because shes an office manager and not a nurse!), treating me as if asking for help made me dumb. She also noted that the office didn’t give out nutritional advice due to gestational diabetes and told me to «google it» when I asked about a diet plan without sugar for someone with gestational diabetes. When I confronted Dr Palen about his office manager and how she was giving me misguided information one of his actual sentences was «I do not get emotional, if youre wanting me to cry over it dont expect me to» he also never read my chart, at one point he had asked if he had already prescribed me three different types of antacids, to which I replied,“No.” When asked why Dr Palen was so late w testing me for my blood glucose levels he said, «I ordered them for the 28^th week» but I was never notified of what his notes said, so his notes meant zero to me. Basically if you want a really impersonal doctor who could care less about the welfare of you and or your unborn child this is the best Dr I could ever recommend; otherwise I wouldn’t recommend him to ANYONE EVER.

Dr. Palen is one of the rudest doctors I have ever met. First, don’t expect to see him on regular annual appointments. You’ll end up seeing a nurse. When she couldn’t help me with an issue, I had to start seeing the doctor. After explaining to him my problem, and that I can’t take a certain medication, his response to me was, «Well what do you want me to do about it?» How about you act like a doctor instead of a condescending jerk. He clearly had no interest in me, and he didn’t want to be bothered. Sorry that I’m not lining your pocket by popping out babies, Dr. Palen. I swiftly left that office and never returned. This is a medical discipline that needs to be sensitive and cognizant of women’s fears. Annual appointments are basically all about cancer screenings. Dr. Palen showed me no sympathy or willingness to address my concerns or help me. I would NOT recommend him to anyone.