From start to finish I received fantastic customer service while getting my Driver’s License and have to admit that the difference from my visit in 2008 vs yesterday was literally night & day. My visit included finding convent handicap parking, doors with easy to reach assistive opening buttons, short line to get a service ticket, knowledgable staff at the ticket counter that made sure I had all needed forms & documents and told me the best place to sit to wait for my number to be called to reduce walking time/length(since I am handicap and use a walker). My number was called within 8 minutes to the 1st station to take my pic and then I was again directed to the best area to sit to wait for my turn at the 2nd station. Again only a 8 minute wait tell my number was called and Janeen was not only fast, knowledgable & efficient at her job, but super friendly & made my time there very enjoyable. Janeen finished my documentation very quickly and instead of sending me to the other end of the building to the 3rd station to pick-up my temporary driver’s license, like what is normally done with health customers, she instead had me wait at her station and quickly got it for me. That may sound like a small thing, but for me it meant the world and saved me a 15 minute painful walk(yes it would have at least taken 15min to walk even that short of a distance). Janeen did that without me asking or me even dropping any hints, in fact she did it so quickly that it wasn’t tell she handed me the temp ID that I realized she had completed that step for me and the only step left was to leave happy! :) So a process that I expected to take 4+ hours and thought would exhaust all my energy for the day, instead took 45 minutes and left with enough energy to go grocery shopping afterward. So highly recommend this DMV, especially if you are Handicap.
Laurie H.
Place rating: 4 Las Vegas, NV
I am updating this, the DMV itself is 5 Stars, if you get Susana RUN. I am serious, get back in line or come another day! I spoke with Jessica when I arrived, always courteous and over the top helpful, she assured me my paperwork was ready, and gave m a quick pass ticket… I waited. Susana called my number, cue horror music. I explained that they had sent for paperwork, Jessica said it was ready. Blank stare. I explained. She went and looked. She came back and told me she looked, it isn’t there. I told her I spoke with Jessica moments ago, it IS here. She went and looked. She said no, she looked everywhere, maybe next week? I told her Jessica said moments ago it IS here, and Jessica called me last week to tell me to come in. She told me Jessica isn’t here yet today. Yes, yes, she is, I just spoke with her. She left. When she came back she told me Jessica has left for the day. Uh… It’s 8:30 in the morning. She said sorry. I waited. She stared. Again she told me she had looked EVERYWHERE. I asked if she could page Jessica, she told me Jessica isn’t here. She waited, I explained I needed to register my car. She said maybe the paperwork was with Jessica. I told her Jessica is here, she said Jessica left. I went to the help desk. They called Jessica. Suddenly Susana appears and tells me Jessica gave her the paperwork. @__@ She said it JUST came today, it was in the mailbox. I didn’t point out that Jessica had called me over a week ago. At this point I wanted OUT. Nightmare over? You underestimate Susana. She enters my info and tells me it will be $ 483. I tell her no, they told me last week $ 233. She says, and I quote«I entered all the numbers right. It’s a really new car.» It’s a 2009. I tell her that can’t be right. She says taxes are higher here in AZ. I stare blankly. She says she will«try one more time». I watch as she gets a constipated look on her face and tries three times. «Oh, I entered NEXTYEAR.» Yeah, $ 233. I swear. Run, until she is let go and finds a nice career somewhere… I can’t even think if anywhere! Run! Run, my friends.
Eric G.
Honestly, I was somewhat debating whether to give this place 3 stars or 4, but I realized the only reason I was considering 3 is that I hate the MVD. Everyone hates the MVD. Even the people who work at the MVD im sure hate the MVD when they have to be customers there. But that’s not entirely fair… these people deserve a little better than that for a job well done. This place made my re-registration and reprinting of my license pretty painless and relatively expedient. The people were nice and generally did their best to help me along as quickly and efficiently as possible. Don’t get me wrong: I still hate the MVD. The day I don’t I should probably be locked away in an asylum. But all things considered, if I HAVE to go again, I will choose this location and hope that the service is as good as it was this time.
