Low Cost Rides

I was a bit worried once I read the 2 reviews on Unilocal.But, I shouldn’t have had a moment’s concern. Low Cost Rides, from Eastern AZ to the Tucson airport, was outstanding. Our driver Jeff was on-​time and courteous. I will recommend Low Cost Rides to others in my community.

I have to take my last review back. I called for another ride, called and called, left a message and no one answered or returned my call, and no one showed up. To make a business work you need customers, if you cant handle the call load hire people to answer the phones. I don’t see this service in business much longer if it continues this current path.

Don’t book through Low Cost Rides if you’re concerned about getting to the airport in time. I made a reservation with them a few weeks before my trip, then had to adjust it a few days before. I never received confirmation on the changes — emailed them to check, but no answer. I was picked up at the airport on time, but halfway through the ride, I realized the driver was taking me to the wrong location — not the updated one I had sent them. I got to my new location fine, but still — not very professional.
I had also arranged for Low Cost Rides to take me back to the airport when my trip was over. I called the day before to make sure they had my reservation — nope, they didn’t. They added it to the calendar, though, and confirmed it with me. The next day, as I’m sitting and waiting for them to come get me, I called to make sure they were coming. Sure enough, he had put my pickup on the calendar for the wrong day. They rushed a (crappy) van to me and managed to get me to the airport on time, but it wasn’t worth the anxiety about missing my flight at all. The one thing I can say as far as customer service goes was that they did not charge me for the second ride… but still, not worth it. I would spend the extra few bucks and use a better company, or just rent a car from the airport.

I have used this company several times at first just for problems when someone in the family needed a ride. They are not a Taxi they are a sedan service. They have always showed up in really great cars new cars or Lincoln Town cars. Now days I use their service for a night out with the wife. It makes for a great night out and we do not have to worry about have a couple of drinks and letting go a little. I have started using them to get my daughter to and from work. They have special rates for regular scheduled rides to work.
I can not say enough good things about this company.