Enterprise Rent-A Car

Went in here to drop off my car. No one at the front counter. A group of people in the office complaining about how long they’ve been waiting. The office manager moving around in the back cubical ignoring all of us. When the guy came in the door I’d been sitting for about 5 minutes. Thank goodness for cell phone games. He apologized but in the middle of my transaction the manager came and spoke with him about why he was gone so long. Evidently the lot guy’s not working out.
I was able to get a ride to my next appointment without having to wait 5 minute. The driver should have done his Betty Davis impression, «Fasten your seat belts, it’s going to be a bumpy night».

I wish I could give this place two separate ratings since the service depends on who you deal with, but knowing there’s a chance I might have to deal with the jerk worker there again, makes me not want to recommend this place to anyone. The only reason I dealt with this rental place at all was because it’s the one my auto repair place was working with. The deal is that I had my car at the shop after some lady crashed me and I needed a rental.
The first car they gave me was a stinky, dirty Taurus. (note: I’m not cutting down the Taurus, if you happen to have one, I’m complaining about THIS one). It was horrible with dirt stuck all around the mirror, sticky soft drink stains on the door and trash in the trunk. That’s right, trash in the trunk. They also tried to make me pay for daily insurance when I was the one who was hit AND I have my own insurance which also covers rentals.
I had to go back so that I could add my husband to the authorized drivers and show his license. We went and asked if there was anyway we could switch out the car. Here’s where jerk guy first made his appearance. He was asking what was wrong with it and I was telling him it smelled bad. I was still listing off the complaints when he totally interrupted me and said «Like a rental car? Does it smell like a rental car?». Ugh. No. I explained that I’ve had rentals before and none smelled like this. Now let me give you a little more insight as to what a big jerk this guy was. I heard him on the phone with a customer speaking Spanish. He spoke very well. My last name is a very common word in Spanish. The kind of word that even non-​Spanish speakers know. He was talking to me and he kept mispronouncing it calling me Mrs. wrong word. It irritated the hell out of me because he obviously knows this word and was clearly doing it to bug me. It worked.
He wouldn’t budge about switching out the rental claiming that there were a lot of people that were going to be needing cars. I didn’t see what the problem was because it’s not like we were taking an extra one. He said there was no way. I asked if we could take it to another of their locations and he said we couldn’t do that either. By this time I was livid. I really could understand if we couldn’t switch the car, but the way he seemed like he really didn’t want to help us was blinding me.
I asked to speak to a manager. I did. I told him we were unhappy with the car and asked if we could switch it out. «Of course» was the reply. He explained that swap-​outs were easy because they weren’t out any more cars than before. They give us another one, they get another one. Jerk boy looked furious and left the building. I half expected him to throw me a chair on the way out.
We got another cleaner, not smelly car and were on our way without a problem. I wish I’d have dealt with the manager to begin with to save lots of aggravation. The car return was also with him and went smoothly. Seriously, the only way you’ll get any service at all here if you deal with him. If you absolutely must go, ask for Franz.