Dunkin’ Donuts

I recently reached out to Dunkin Donuts for a very large order of donuts to for us to deliver to the Air Force Base. This location was amazing! Not only did they exceed the number of donuts we ordered, they donated over half. This location continuously goes out of their way to show their support for our Military, Veterans and First Responders here in Tucson. Thank you so much for that — it has not gone unnoticed. It’s inspiring and extremely appreciated. You’ve built a loyal customer with me.

OK, I love Dunkin’s coffee, and sure do like their bagels. And the service here is friendly and efficient. But I can’t tolerate the constant broadcast of Fox –faux News on the TV in this place. OK, if the owner is a right-​wing lunatic, that’s his right. But it’s my right to refuse to support a business that subjects me to their hateful political views while I’m trying to unwind over a cup of coffee.

This is the WORST DUNKIN DONUTS EVER!
Now, I grew up going to this location from the time I was a toddler, and it used to be good. Now their donuts don’t even taste or feel like Dunkin’s at all. I think they should lose their franchise license because they’re obviously not following the recipes.
The Baskin Robbins part of this place is great but not the donuts. If you’re craving a donut, go to a different Dunkin. I almost gave up on Dunkin altogether because of this place. But then I went to a different location (Cortaro Rd on the same day on my way out of town) and it was just like it should be, so it’s just this location that I know of. AVOID!

I had a long day and was craving the flavor of the ice coffee with cream sugar and Carmel.,. My to-​go spot, on Campbell had to much construction and traffic, I decided to Google the nearest dunkin to my location. This one popped up. When you drive up to order, you can barely hear the person taking your order, which makes it hard to order. When I finally got my order taken, and drove up to the window, I waited over 5 minutes before anyone even greeted me at the window. Yet, I could see people going in and out of the back door through my rear view, and could see the cars backing up behind me. Finally after 8 minutes getting my order taken, I got the drink I wanted. So I thought!!! Carmel!!! Where was the Carmel?! I was charged for it, but it was not in my coffee. And trust me, I know how the coffee taste, with Carmel in it. I’m a regular at the other dunkin. I could’ve turned around and got what I ordered, but why?! Customer service sucked, and the lines were huge! Big waste of my time and money… that being said, ill find a way around the construction on Campbell, since they rock with customer service and get people in and out! Im Very disappointed, and will not be returning to this location no matter what!!!

Dunkin Donuts 4676 E a Grant Rd. Tucson AZ 7÷25÷15 When my car quit in their parking lot in the noon heat, Manager Jerrie personally brought me ice water and her staff remembered to give me a free cone while I waited to be towed.

Waited to be helped quite a while. Counter help acted as though she had better things to do, constantly looking away. I thanked her TWICE for her help. No response. Looked past me at next customer. Won’t ever buy anything from there again.

I am a huge fan of Dunkin’ Donuts and always have been. Their service is normally quick and friendly donuts, coffee, and sandwiches are always made well. I was however very disappointed in the lack of customer service when going through the drive-​through today. The person on the other end of the intercom was rude short and repeated herself over and over. When I pulled up to the window no hello, hi, how are you? sorry I couldn’t hear you. I received just a flat that’ll be six dollars. I handed my money through the window and sat there and listen to her treat the customers in line behind me with the same short frustrated attitude. She handed me my coffee and when I said thank you that looks great she just shut the window on me… She handed me the sandwich as she yelling into her head set at another drive through customer. I can understand times are busy and it was Saturday morning 10 AM rush but there really is no need to be unkind. I hope someone reads this review and make sure that location is staffed more properly so that cashiers have the time to say thank you to their customers.

If you get a craving in the middle of the night this place is the place to go. Yes the food, sweets, and drinks are good but the customer service is outstanding. Deserving of each and every star on my review!

Every time I come here the service is excellent. The staff are always happy and friendly. Only problem is sometimes the donuts are stake or in short supply. The staff make up fur it by helping me find something else similar that I would like. Thank you Dunkin staff for your stellar service!

Donuts seemed very fresh yesterday afternoon when I bought a half dozen, but when I opened them up this morning less than 24 hours after purchase, they were growing mold.

Gal cashiers are very sweet, but the donuts are big disappointment ! We rarely indulge in this type of sweets and then this! Probably kill off the future craving. The worst donuts ever. A bunch of male seniors hang out here in the morning chatting away.

Ironically, this place is named for it’s donuts, yet they never have donuts. Pretty much the only reason to come here is for coffee or ice cream. Apparently, this location is open 24 hours, but if you come anytime after 9 they literally have no donuts. We went to the drive thru and asked «ummm is there a list of donuts out here?» «no». «Ok ummm so bye I guess». And we left. Wtf? The next time we just went inside to see and they had like one donut on display. Why stay open late if you don’t offer the product for which you are named? And obviously they kids working there were rude so no points for that.

There is a girl named Kayla… (good name if you ask me). She makes the best coffee and never messes up our order! My coffee is always perfect!

Area is really clean and kept well… The girl who helped me was really friendly and nice and did everything perfect … Donuts and coffee was great except!!! I found a piece of hair inside the cup and it really disgusted me. 3 stars

The donuts taste really dry no matter how early you come in. It makes me question how fresh they are… Also, its a zoo in the mornings. Parking and drive thru are near impossible!

The best. Donuts always fresh, employees actually care if you’re happy with your order.

I love the New York cheese cake ice cream! This is also a baskin Robin. The service is a little slow although clean and friendly.

Whoa super friendly lady in the drive through!!!
We had delicious coffee and a bagel sandwich and it was divine.

Being from New England, I miss me some DD. Always try to swing by here whenever we’re in town. Service has always been great. Parking, not so much. Donuts/​Coffee have been fresh every time we’ve come by. The staff has always been professional, courteous and friendly.
They had only messed up on one preorder in our many visits here and were very apologetic. I believe it was 3x different staff members that came up and apologized for the mix up while we were indoors enjoying our donuts and coffee.
They always seem to be busy, which is a good sign. Definitely coming back again!

we don’t have this in the bay area and when i moved from louisiana they just barely opened one. So when i’m craving for some donuts i come here. Their donuts is made just right not too sweet. I also love their coffee!