BRAKEmax

Poor quality. Purchased new front brakes (rotors and pads)…10k miles later was feeling shimmering in the steering wheel. When I took it back in they said my new front brakes needed turned again. When I confronted them about how little time they had lasted they gave ma lame excuse as to a common manufacturers defect. They also said that it must be my driving style. When I told them they had quoted me the brakes should last 30−40k miles they came up with more excuses. I will not return to them.

Very professionally run shop, courteous staff and no hard selling. They mistakenly installed the wrong brand struts on my truck and the next day took it in immediately, shuttled me home and then two hours later picked me up and brought me back. To make up for the inconvenience, gave me a coupon for a free oil change along with profuse apologies. They are always quick, on time and do the job properly. My go to place for non-​dealer related repairs

Came in because my car was shaking on the freeway. The whole team was very nice and helpful. Turns out it was my tire and the inspection was completely free and they recommended a tire shop for me. They even cleaned my windshield and filled my washer fluid while they had it!

Nice staff, quickly got my car in on a Saturday afternoon with no appointment but like EVERY OTHER oil change it feels like a constant upsell.

Two issues: one I had a coupon from the local paper and showed it at the beginning but they waited until AFTER they were done changing my oil to tell me my vehicle took a type of oil that wasn’t covered and it would be extra. Plus, they quoted me 45 minutes but it took 1.5 hours. Second I left and 45 minutes later had a flat tire. They had rotated them. I took it back and they claimed it was just a coincidence the tire had a crack and they wouldn’t help. NEVER again going here.

I ‘ve been going to this location to get my oil changed on my Subaru Forester for 8 years. It’s a great price using their coupons, which I get in the mail or over the internet and every 5^th one is free. The service is always great, they include a thorough check up, including brakes, tires, coolant, etc.
Only thing to be aware, they alert you on things that are wearing and want to fix it sometimes before it’s necessary.

So I had my blinker go out, and I called up this location at about 8:00 AM I described what happened, and they said they could see my car at 9:00AM I was stoked! Well, I wound up being 20 minutes late. I called at 9 and asked if they would want me to reschedule and they said «No, no, come on in whenever you can make it». Since I was late, I wasn’t expecting the red carpet.
But when a full hour passed by and my car STILL hadn’t been looked at, I was irritable. This would have been incovenient enough if I DIDN’T have my 2 year old with me, but alas, he was there, and I spent more than 60 minutes chasing him around the lobby trying to keep him from completely destroying.
After 75 minutes of waiting, my car still hadn’t been seen, and I asked for my keys back. At this time, they felt it necessary to offer me a shuttle (with no car seat, so a nice gesture if not totally convenient). They then also said it would be only 5 more minutes for my car to be seen. But I was upset enough I just wanted to leave.
I drove down the rode to Midas, on Oracle near Flowing Wells, where I was not only seen immediately, with out calling ahead, but my blinker bulb was replaced, free of charge, in under 5 minutes.
Seriously. I find it hard to believe that the mechanics at Brakemax couldn’t have done that AND charged me. I would have gladly paid.

After unfortunately running over a large metal grate (which must have fallen off a truck on I-​10 north of Cortaro) we were upset as we saw extensive left side body damage. Someone near the exit we pulled off at referred us to BRAKEmax on Jenna Nicole Ln. James at BRAKEmax was fantastic. He and his team put our car on the lift, examined it from front to back then called us in to go over it. He showed us where the grate had traveled and told us it was very near the fuel line. No mechanical damage and we are safe to drive back home. He fixed some of the minor body damage as well. No charge and he put our minds at ease. If I lived in Tucson this honest and friendly shop would be my first choice for auto repair (they are a AAA Approved Auto Repair shop as well).