Authorized Technical Service

I am so impressed with Jim from ATS. He has repaired 3 of our 4 Kitchenaid appliances which are under warranty.
This company was A1 from first contact to repair.

The scheduling people were very nice, but there was a mix up with my scheduling time. It got all ironed out, though. I’d give the schedulers 4 stars and Bob, the field technician 8 stars! He was fast, efficient, personable and professional. He fixed my old dryer and it did not cost an arm and a leg. I will use ATS in the future for all of my appliance repairs. A traditional user of Sears, I am now a convert to ATS… they rock!

Prompt and efficient service at a more than reasonable price. Their front office kept in touch through the process of getting our washing machine fixed and got us an earlier appt than originally scheduled. Technician was on time and explained the issue and what would be done to fix it. After parts were swapped for the repair, the technician stayed through a full cycle of the machine to verify everything was ok. We couldn’t be happier with the level of service provided by this company.

This was my first time using ATS and will definitely use again, highly recommend. From the initial phone call down to the technician repairing dishwasher were courteous and professional. Called ATS and received appoint within 4 days. I gave them dishwasher information and they explained about service fees and how repair and repair fees worked. The day of appointment, the technician called and gave me 2 hour window. He was there within 30 mins of window start time. He quickly assessed situation, explained to me what was wrong and needed to be done. He wrote down repair fee which I was fine with (reasonable price). The part was available with 2 days and he was back out to repair. From start to finish took 30 – 40 mins tops. The technician was very thorough in explaining repair and gave me a few tips to keep dishwasher working properly. This was probably some of the top home services we have received. HIGHLY RECOMMEND!!!

This was my first time using ATS. I just had some Viking appliances installed and the microwave was vibrating horribly. The installer (Brian at Specialty Installations) had no interest in coming back out to see if it had to do with his installation. Viking suggested I call ATS. The woman who answered the phone was pleasant and helpful. She sent Joey out. He was clean cut, on time, and professional. Before he even got in the house, he said he thought he knew what the problem was. The original installer hadn’t bothered installing the side mount screws because he couldn’t get them to line up. Joey had to lower the unit, install the side screws first, then reinstall the top mount screws. We tested it out and it was perfect! I will keep their card and use them for all future needs. They were wonderful from start to finish! Thanks ATS! Thanks Joey!

I have been using ATS since 1989, when I bought my house. They have always been reliable, responsible and provide timely and excellent service. Their repairmen are courteous, neat and clean up after themselves. Very thorough and cheerful. They have repaired washing machines and refrigerators for me. I have never been less than pleased with their services. My only regret is that they no longer repair air conditioners, because they were excellent and reasonable. I would never use anyone else for my repairs.