Wells Fargo Bank

The guy who always helps me at the counter when I makes deposits is super helpful and efficient. However, I lost my debit card and needed to speak with a personal banker on getting a temporary… Andres was extremely friendly and chatty but took WAY too long to link my accounts to my new temporary card.

The staff in this branch are unprofessional. We came in today to add me to an existing account, and after waiting 30+ minutes for the banker, the dealings with this customer «service» person resulted in closing the account altogether. The branch manager was totally incompetent and just made a bad situation worse.
The «banker» and branch manager were so condescending and confrontational, demanding personal information about my employer and job, which is not necessary for the purpose of adding a new person to an account. The person basically told us that if I did not wish to provide the information, they would not let us keep the account opened, daring us to close the account.
When asked, why do you require this information? They did not provide a valid reason for needing it. Why do they need to know what I do for a living and where I work just to add my name to an existing account? It was obviously just for marketing purposes. They already had my name, SSN, address, drivers license, phone number, etc. What’s the purpose of having information about my employment status and employer?
After an unpleasant exchange, the account was closed. When we went to another bank down the street and opened a new account, they did not even ask for this info. Obviously there is no law or rule that requires banks to know where you work and what you do for a living! Instead of allowing us to politely decline to answer, they were accusatory and belligerent, demanding the information. Very disrespectful.
Over the past few years, this bank’s customer service has deteriorated to the point where it is just aggravating to deal with them. Our experience with Charles Schwab and Fidelity Bank has been MUCH more pleasant, professional and courteous.