Best Buy

They say they have one in stock online, and when we get to the store it’s no where to be found. Agent was very polite about it, but «We can order that for you» is sort of pointless in today’s smartphone enabled age. You really aren’t saving me much time at that point.
The fact that they will price match Amazon for video games makes it much easier for me to head over to the store if I have to have something now.

If I could give this store a 0 I would horrible costumer service the lady who works in «customer service» was the biggest bitch in world. Learn how to treat people more kindly and with respect.

This Best Buy is top notch. I have had a string of massive bad luck in regards to a laptop purchase (Seriously bad luck.). However this Best Buy has stood by my side through the whole process. Two people in particular have stood out. Ryan a store Supervisor, and Jared J. a computer Team Leader. I remember growing up when businesses really did go the extra mile for their customers, but I thought those times had past. These two men renewed my faith in commerce, and have made a devoted customer out of me! Thank you.

My husband and I are SO glad we made Best Buy our first stop yesterday because the timing worked out beautifully. We went in to buy a Lifeproof Fre case and our intention was to go to the Apple Store or Verizon afterwards to get new phones. However, we didn’t have to, because Best Buy took care of everything!
We got our new iPhones (64G 6s in rose gold and space gray) and upgraded with Verizon without actually having to go to the Verizon store. If we had gone to the Apple Store or Verizon, we would’ve had to wait for many, many days. There was no wait here at Best Buy.
Samantha, our Sales Consultant, was extremely friendly, knowledgeable, and competent. She activated our phone service, and transferred my pictures, videos, and contacts from my old phone to my new phone. We even got a $ 200 Best Buy gift card for each phone we traded in, so we ended up paying $ 0 for our phones! #financialblessing
I am so pleased with the one-​stop service we received here. Everything went so smoothly and efficiently. Samantha provided excellent customer service, and all the other employees around us were also very kind and helpful as well. Such good vibes! This isn’t exclusive to this one day; every other time I’ve been here, I’ve experienced great service.
Phones were in stock; good selection of cases; warm atmosphere; professional workers; clean environment. Don’t let the one-​star reviews from people experiencing first world problems deter you. I am grateful this Best Buy is closest to home and will definitely return to this location in the future.

How does Best Buy stay in business? Went there to buy a battery backup for computer, TV, etc. For a store that sells technology they don’t seem to know how to use any. The price on the battery backup (power backup) on the shelf scanned at $ 74.99 but at register the cashier got $ 100. We went back and checked at the display: $ 75 again. Showed the cashier. This made no difference. Left Best Buy remembering other customer unfriendliness in the past. Went to Costco the next day and bought the power backup I needed. Bye bye Best Buy.

I have been charged a «Geek Squad Renewal» for a purchase made in 2011. I was informed that had I called 3 days ago, a full refund could have been offered. Very rude service, and the rep sounded like she was reading from a script. She notes that there was no agreement made in 2011, no signature, no proof that this charge was ever agreed to, so she advises me to charge it back. So your own company is telling me to dispute it after acknowledging that there is no proof I agreed to this charge in 2011??? Are these people for real? I will never use Geek Squad, and would love for them to just go away forever!

Called in to see if they had a specific camera in store and the woman verified 3x that they in fact had it and there was more than 3 in stock… we are here and they don’t have it at all… in addition were dealing with this guy who has no idea about cameras and literally left us to help this woman. maybe the only female interaction he gets. Thankfully we were helped by another gentleman whose knowledgeable… wish we had him to begin with, purchasing the camera from him.

Where are all the staff in this place? It’s noon on a Thursday and there might be 5 people in here. I’m trying to buy a $ 600 iPad and nobody seems to want to help. Apparently there’s a 25 minute wait for the one person that handles the Apple area.
Should have been in and out in 15 minutes and it’s been nearly an hour.

There were very few workers around and place looked like they didn’t have much and they were rearranging the place and got rid of their audio and music area.

This Best Buy is the best one to shop at! They have excellent customer service and always willing to help find what you’re looking for.
I would highly recommend this Best Buy store over any Best Buy around on this side of town.

Let me start by saying that I love Best Buy. I have ever since I entered my first one when I went off to college. However, I will never again buy a cell phone at Best Buy. I bought my son’s first phone at Best Buy two years ago. The process took about an hour. Then my wife got an iPhone there a year ago. Another hour. A few months ago, I got 2 iPhones from an Apple Store in 15 minutes.
Last night, we went to get my son his phone. They had three stations going. They were filled with other customers. A manager got some preliminary info and said there were three ahead of me. Little did I know he didn’t mean the three people already being served. About 30 minutes into the wait, one of the three BB people just up and left leaving an open station for about 20 minutes. New guy then shows up and finally it’s our turn. Yippee! Now, this guy is cool and knows his stuff. Unfortunately, BB’s systems kept erring and he had to restart the process. On top of that, he spent about half of his time helping the other two people figure out errors. Eventually we get through the paperwork and signatures and he turns on the phone. He offered to use some machine to transfer everything from the old phone to the new, but, naturally, there was a queue for that of 30 minutes.
So, ultimately, it took me 1.5 hours to buy a phone and my son still had to manually move his contacts and lost his photos. I don’t blame the employees. They were doing their best. I blame Best Buy for having crappy systems and not properly training their employees to deal with the inevitable errors their systems would produce. Anyway, I still love Best Buy. But I’ll never buy and activate another smartphone there.

Way to go Best buy. You are the Best.
picked out a dishwasher beginning of January that turned out to break my glasses no matter how I stacked it. Went back to Best Buy and they let me pick out a different one and refunded ALL my money on the first purchase. They also did not charge to come and uninstall the old one and reinstall the new one. Instillation company also very efficient and knowledgable. Thanks Best Buy!

Worst customer service ever! Manager couldn’t match the price, and was really rude…

My parents and I stopped in to pick up three new iPhone 6’s on Att yesterday and were helped by a gentleman named Alejandro. It was an absolute delight dealing with someone so patient and knowledgable. He broke down our plan options clearly and answered all of our questions without condescension. My father is a retired engineer and can be quite… Challenging. Kudos to Alejandro for making the whole process painless!

I hate to even give one star after their RACIAL PROFILING this evening.
Out shopping 11÷28÷14 for Black Friday, I get a call from my sister saying she’s being detained by 3 police officers, demanding to know where her «other friend» was and what she had stolen. She had not stolen anything, and said as soon as she entered the store that she was immediately followed throughout the store by no fewer than 2 of the other employees.
Apparently, when their all-​white staff sees a woman of color, no matter how «put-​together» she may appear, she’s promptly vilified by your managerial staff, and then the police are called.
When I then inquired as to why they called the police, and if that is their policy to call the police when they only suspect someone is stealing [I have video of this], and I was surrounded by 4 male employees, one of which standing 6″ from my toes [visible in video], refusing speak on the subject, staring at my eyes not blinking, just oozing intimidating body language. I found this all very strange, as I was simply inquiring, neither yelling nor behaving in a demanding manner.
It’s interesting that someone like the manager who addressed me, who’s name I won’t disclose, was able to rise to the ranks of manager, being that he’s more interested in behaving like a militant bouncer than a manager interested in resolving customer inquiries and concerns.

These guys are salesmen. Go in smart. Know what to buy. Do your homework. They will try to up sell you if they can. That said, when we bought two non-​working TVs from another local store (both DOA and had to be exchanged and finally returned), we got frustrated and came here to look. We explained to the gentleman helping us what our experience had been from buying from another store. How much of a pain it was to lug a TV home, unpack it, find it was dead, pack it back up, argue with management for a return, then return it. They were very kind and helped us as much as they could. They even unpacked the TV in the store with us and tested it to make sure it was good. When we asked if they’d price match Amazon, who had the TV for two hundred dollars less, they happily obliged. All we had to do was show them the same product and price from our phone.
Now, we’ve never had to return anything, so far. So we’ve not had to deal with their return service nightmares from here. But aside from trying to be sold a $ 75 USB cable which we knew was a giant rip off, we’ve generally had okay luck here.

NO WONDER THIS COMPANY IS GOING DOWN THE TUBES!!!
NEVER EVER DO BUSINESS WITH THESE FOLKS!
This was the WORST customer service I have ever experienced in my 5 decades of life! I bought a laptop which had a corrupted hard drive and returned it but due to it being slightly over their 15 day return policy (barely), the offered me NOTHING! I had barely used it. WHAT A TOTAL RIP-​OFF!!! $ 1000 down the drain! I will tell everyone I know about them because they definitely don’t care about their consumers and need to be OUT OF BUSINESS!

This Best Buy is conveniently located off of Interstate 5. It’s not so convenient if you must trek across Tualatin. For a small suburb Tualatin traffic can be a nightmare. My boss and I came to this Best Buy on a week day afternoon to purchase a camera memory card. We were greeted by the shoplift team and headed towards the cameras. We had to have an associate help us find the correct card. They only had two of them and there were small is size. Drats. The store is huge and it’s clean. The check out was easy. I saw Trail Blazers logoed keyboards for $ 6 (while supplies last). Plenty of free parking in this suburban shopping complex.

I’m only giving one star because there’s not an option to rate zero stars. As many others have said, I too received terrible customer service, meaning NONE AT ALL.
I walked in one day hoping to get some advice on buying a laptop. There were two male associates in the laptop department and they were both helping customers so I waited my turn. An older gentleman walks up minutes later after me and as soon as an associate freed up, he greeted the gentleman instead of me. And the associate knew I was there first. Interesting, I thought.
I ended up walking around the laptop department waiting for someone to assist me, or say hello at the very least. I got NOTHING. For 15 minutes! What really infuriated me was that there was an associate stacking a shelf nearby (I even walked by him to see if he’d offer me assistance). Still NOTHING. Thennnn… Another associate comes by and asks the associate stacking if he was busy and if he could help a customer look for an iPad case. The stacking associate said, «No, I’m not busy.» So what I don’t understand is, if you weren’t busy, why didn’t you offer me any help???
Initially I attributed the lack of customer service I received to my ethnic background, as I am Asian and there were only White workers. But I can see that this specific Best Buy store is just absolutely, painfully terrible at helping ANYONE. There definitely needs to be an email sent to someone at a higher level because there is obviously something wrong in the way the entire staff here is being trained in their customer service skills.

Offensively bad service. Visited another location first, but after 45 minutes and not finding anyone to help me on a weekday morning, I left. Went to Tigard, finally found some marginally knowledgeable associates, but the product I wanted wasn’t in stock. It needed to be ordered from the warehouse and no, they would not ship. When the products arrived – late – I printed out the email notifications and gave them, along with the receipts, original order forms and a copy of my driver’s license to my assistant. They wouldn’t let him pick up the merchandise. They wouldn’t call me. Instead, my assistant was told that I had to return for a third time in person to pick up my $ 3,000 order. When I called the store number to cancel the order – I’m taking my business elsewhere – I was disconnected.
I know that Best Buy has struggled financially in recent years. Part of the reason may be that they just don’t get the whole customer experience thing.