Red Door Consignment

Worth looking into.

I was actually really pleased to read a couple of the other reviews and to see I was not the only one who felt this way. While this is a great consignment store as far as selection goes, I have never felt valued as a customer or consigner. The management is not friendly or generally helpful. The «girl with the long brown hair» that is mentioned below was given the perfect description. No interpersonal skills, has never smiled at me, acts generally annoyed when you ask her a question. It also bothers me that the MANY times I have brought in piles of clothes, opening doors by myself, struggling to get in, I have never been offered a helping hand – something simple like a door being held for me on the way in or out. I’ve also never been told «Thanks for shopping with us», or «thanks for consigning with us.» They would not have a business if it weren’t for people who bring in items, so I truly wish they would understand this and learn to treat their customers with a little more value and respect.

I have been going to Red Door consignment for years, more to shop than anything. But every time I have tried to consign with them, they have been horribly rude. everyone in the store with the exception of the cashier with long red hair. I just had a really bad experience with them about 2 months ago and will never go back. One-​they were rude to me in the parking lot before I ever even go to the front door, two-​they wouldn’t accept half of the stuff I brought and other stores will and instead of explaining it politely why they wouldn’t take it, they threw it to the side on the counter and were like «NO!» really loud and in front of other customers, I think 4 different employees were rude to me in one day
third-​I left a $ 130 excersaucer for babies with them to sale, had all parts, shiny clean and manual with it as well, called a couple of days later to check price and they had marked it $ 29.99…NONSENSE!!! They have sold an ugly faded high chair in there before marked $ 79 only because it said Peg Pereggo on it. I called to ask the manager if I could get it back and he said yes but that he would not pull it from the floor, I just had to come get it and if it wasn’t there anymore then thats my loss. I did not know I could get a price estimate on it while dropping it off or I would never have let that thing go… I got $ 13.00 for it! That was an insult to my friends that chipped in and paid all that money for the gift. Needless to say, the next day I went to get it back and they had sold it about two hours earlier… of course they had SOMEONE GOT A FREAKING $ 130 EXCERSAUCER FOR $ 29.99…I DON’T BLAME WHOEVER BOUGHT IT!!!” I now consign with the Pink Hanger in Sharpsburg, they are so sweet and I let them know how Red Door treated me. Will never go back, even if we are naked on the streets I will never buy or sell clothes there again.

ABSOLUTELY HORRIBLE TREATMENT OF CUSTOMERS!!!
Manager does not listen is arrogant & made it clear that customers are not what is important, $ is. I had a legitimate concern they did help with at all because they did not want to admit fault. HORRIBLE BUSINESS!
Seems I am not the only one with this complaint… so read the review TAKE WARNING and do NOT give them your business!!! There are other places that value customers and know that in this economy especially… customers are the most vital part of your business!
Instead of listening… the manager talked over me.
Instead of addressing my complaint… the manager told me what their «policy» is.
Instead of finding a solution… the manager argued and talked back to me, making the situation heated instead of calm.
Instead of making me feel valued as a customer… the manger flat out insulted me. more than once.
I will be filing a complaint with the following:
Better Business Bureau —
FTC Bureau of Consumer Protection — 877−382−4357 or
and
The Governors Office of Consumer Affairs — 404−651−8600

The Red Door is absolutely wonderful. The staff is nice, and the clothes are organized quite well. They offer an assortment of clothes, shoes, accessories, jewelry, dvds, home furnishings, and children’s clothes. I really enjoy spending an hour or so here to sort through the clothes and emerge with wonderful finds!
If you plan on consigning they only accept things between certain hours and you are not allowed to bring them in a plastic bag. I haven’t consigned but once I do I will update.
My finds include a Ralph Lauren Blue Label skirt, silk blouses, etc.