The Cleaning Authority

If I could give zero stars I would! This is, hands down, the WORST cleaning company I have ever used! They are unprofessional and rude. I could probably write 10 paragraphs of examples to back my review. Instead, I’ll give brief bullet points.
— they forgot their cleaning supplies on more than occasion
— I had no idea they cleaned my home until I saw their note
— they asked me if I «actually wanted my beds made»
— they are significantly more expensive than other companies
— I called to complain after every cleaning and they never offered to take money off until I asked
— they NEVER cleaned every room they were supposed to and someone always had to come back
Don’t waste your time! I let merry maids go a few years back and I would welcome them with open arms.

The owner came over, checked out my house and gave a quote of $ 75 for every other week cleaning. I was feeling pretty good about it because he seemed put together, had a very detailed checklist and said they used all green cleaning supplies. The first two weeks cost $ 95 because they do a special deep clean on these visits.
Cut to the arrival of the duo scheduled to do deep clean #1. These two ladies roll out of their jalopy looking hung over and smelling like cigarettes. They had no idea this was a deep cleaning appointment, but I had the checklist there for them to look over so they could ensure they got everything done.
They finished in just under two hours and the cleaning was shallow. I know I can be a stickler for detail, but I think any oblivious soul out there would be able to tell this wasn’t worth $ 95. Most of the things they say they do on the checklist weren’t done in real life. I called and told them about this, they offered to come back and fix their mistakes, but I told them not to bother. I said something about only getting once chance to make a first impression in a peeved tone. Told them to watch out for a negative Unilocal review and here it is.
Now I have someone doing a better job at a fraction of the cost. If only I’d come to Unilocal sooner I could’ve avoided dealing with this terrible business in the first place.

Terrible. The furthest thing from thorough

Tim and Jessica were both professional, friendly and prompt with their process. I’m impressed. I scheduled an appointment for the estimate and Tim came at my convenience. The quote was written while he was still there and it was extremely reasonable — I hired them on the spot. He thoroughly explained their very innovative cleaning process and answered all my questions. Their security method is more than satisfactory so I have zero hesitation giving them a key. They handle my three dogs w/​o problems as well.
2 women are assigned to my home and it is spotless when I arrive home for the evening. They are consistent and leave a checklist of what was done. Nothing is ever out of place and they even clean all my knick-​knacks etc. They do baseboards, trim around the doors, inside the stove hood, dust blinds… a total white glove cleaning via their rotation method. It’s perfect.
I have found that dealing with a professional company with integrity and an established, proven successfull process really works for me and my lifestyle. Formerly my ‘cleaning ladies’ frequently presented with scheduling problems, forgot major tasks, never handled knick knacks and NEVER LOOKED UP… my major pet peeve… cobwebs in the corners, on ceiling, chandeliers, above drapes etc. No more issues now!
I could not be happier. I have, and will continue to, highly recommend The Cleaning Authority!
KT

I agree with the other review. I had Tim out for an estimate 6 months ago. I hired a different company that I later fired because I didn’t feel they were thorough enough in their cleaning. I called Cleaning Authority for another chance. Tim came over again for an estimate. After 2 weeks, he never called me back with the estimate, so I called him and left message with the office help. Another week gone by and still no call back. I gave it 1 more try and left a voice mail for Tim.
He never called back! Now, what kind of business doesn’t need to add customers!!!
A BAD company, I guess. I recommend you steer clear of this company. There is something wrong with the owner that he would not call a customer back with a cleaning quote!
I now have an independent cleaning lady that spends more time, cleans better and costs less!