Master Auto Service

I have been taking my cars to master auto for years. John has always treated me with respect and given me a good price. The last time i took my car there they gave me a great quote, it turned out they needed different parts after getting into the job yet they still gave me the quote price. My fiancé took her car there 8 years ago, telling john that her parents were paying to fix it no matter what and to just fix it (this is after her car was botched by another place) john called her back and said he would love to do the work, but it was not worth it to put that much money into this car. he could have just done the work and got a lot of work, but he did the right thing and gave us a recommendation that in the end was best for us, because of this we have trusted john and his staff for the past 9 years without fail and he has never done us wrong. you can go anywhere to get your car fixed, but if you want the best service and advice you should go to master auto

I would not recommend Master Auto Service to anyone. We have been in an ordeal with them that has lasted almost a year. They completely messed up the brake job on our vehicle and changed the wrong wheel bearing. We drive an Audi.
In March 2014, we first took our vehicle in because the brake light came on but there was no noise or anything. They told us we had 30% life left in our brakes, and that the brake fluid just needed topped off. They supposable topped off the brake fluid. They also informed us that one of the rear wheel bearing needed fixed.
Later in March 2014, we took our vehicle back to them and they fixed the rear wheel bearing and topped off the brake fluid.
In April 2014, we took our vehicle to them to change the brakes. We just wanted to be on top of maintenance, at this point in time our brakes are working great and making no sounds. They recommended we change the rotors but told us ours still look good. We took their advice. As soon as I picked up the car and drove home, I heard the brakes making noise. I called Master Auto and set up a new appointment.
At the end of April 2014, we took our Audi back and they changed the front brake pads. I drove around the block and IMMEDIATELY heard HORRIBLY LOUD SQUEAKING. I went right back and they told me it would go away after about 500 miles.
We call them at the start of June 2014, and let them know we drove 500 miles and our brakes are still squeaking. We set up an appointment and also arrange for them to fix my left front wheel bearing. They noted they changed the rear but assure me when I called that they fixed the front wheel bearing. They inspected the rotors and decided that the original rotors they put on are too small. They ordered larger rotors.
End of June 2014, we go back in and they put on new front rotors and brake pads. Once again we immediately notice that the car is not driving well. We schedule yet another appointment. Our car is now SHAKING when we drive.
Middle of July, we take our Audi back to them, and they replace the brake rotors again. The rotors still make noise and our car is shaking when we drive. We try a few other things to see if that is what is wrong over the course of a couple of months. Finally, we file a dispute with our credit card provider once we determine the service we received at Master Auto is the cause of all our problems
Then, Master Auto calls us first tells us that everything we are saying is wrong. They do not listen when I speak, but finally start being respectful when speaking with my spouse. They listen to what he has to say. We agree to bring in our vehicle and they will look at it in October. They agree to rent us a vehicle.
Once we bring it in, everything goes wrong from the get go. JOHN is extremely RUDE and does not honor what Wes said on the phone to us. He was really dismissive of our concerns and acted like nothing was seriously wrong with our vehicle. John refused to pay for the rental we agreed on. It ends up taking up 4 HOURS to drop off our car and get the rental we agreed to. Wes ends up sitting down with us and going over the service history for like an hour. We end up leaving for a scheduled trip 5 HOURS late due to the further inconvenience.
We leave if there for the weekend. Essentially, they balance the tires on our vehicle. They never address the brakes except to say that they can’t hear them make noise. They determine that they changed the other rear wheal bearing cause the mechanic «remembers» when they looked at our car and try to tell us that they diagnosed it correctly even though they did not fix the wheel bearing we brought it in to have fixed.
Within 100 – 200 miles, you can hear the brakes making noise and the car vibrating. They tried to make it look like they fixed the problem when they really didn’t.
They repeatedly tell us that we are wrong throughout this process. It is now Jan. and our brakes are still making noise, which they never did before we brought our vehicle into them. You can still feel a slight vibration when driving and braking.
We have no desire for them to ever lay hands on our vehicle again. They never believed what we said, they argued with us and told us we were wrong, and they never fixed the problem. Our vehicle is worse off for having gone to them.
They were also very admit that they did not want us to write a negative review, but you all who are reading this deserve to know that we tried to work with this business, and went in 7 times for a brake job that they never correctly completed, and were still left with a mess. We wasted hours of our lives that we will never get back, and we paid them over $ 1,000 for poor service. They never offered to refund our money. In the end, even after trying to work with them, we were left with a huge problem.
DON’T TAKE YOUR VEHICLE TO MASTER AUTO! ALL THE REVIEWS ON THEIR OWN WEBSITE ARE APPROVED BEFORE BEING SHOWN, WHICH IS WHY THEY HAVE 5 STARS. ITS FAKE!!!

FANTASTIC SERVICE! This is a Troy family owned business than runs professionally and efficiently. It’s hard to find honest mechanics and just good people to work on your car. These people are it. They are hands down fairly priced, good at what they do, over communicate throughout process and last but not least accommodating. Their website has some coupons so check those out then go visit them! A++

The owner’s name is John. He is an excellent mechanic, as well as being friendly, honest and accommodating. He gets things right the first time, In the over three years I have been going to Master Auto Service, I have never had to bring back my car because something was not done right the first time, As far as I can tell, the prices charged are very fair. This is the best auto repair shop I have been to in many years. If you are looking for good competent work at a fair price, this is the place.

We brought our Nissan Altima to Master Auto after seeing so many positive reviews for it via Maps Google search. This is a really cozy, Christian family owned auto shop. They treat you kindly, and with respect, and I can’t complain about the big comfy couch in the waiting area. The customer napping in the waiting area told us that she has been a loyal customer for 22 years. That really says something in these days of swindling and crooked auto shops.
After a recent tie rod installation, we felt that the Altima needed a front wheel alignment. When they saw that it didn’t need one, they only charged us a small diagnostic fee and were honest in telling us that no alignment was needed. Many shops out there would have just done the alignment and charged us, or worse, exploited the already optimal alignment and act as if they aligned it since we requested one be done. We decided to put the diagnostic fee towards replacing the old and worn drive belt anyway, which also was a fair price.
There may be some shops that are cheaper than Master Auto, but the cool thing about this place is that the folks really know what they’re doing and they’re honest people. They won’t recommend you to do anything the car doesn’t need. I would rather pay a middle of the road rate with a high caliber and honest shop, rather than be woo’ed by cheap shops that will falsify a laundry list of issues and scam you of hard earned money!
We will definitely be returning to Master Auto for our vehicular needs! This is a great dealership replacement shop.