Dave Arbogast RV

This review pertains to pre-​owned RV’s only.
Check the Ohio State Attorney website before buying from these deceptive, misrepresenting people. There are numerous complaints regarding misrepresentation.
The RV for sale on their website, along with the pictures for said RV, were not of the actual RV. The RV in question had a cracked dash plus black mold and rotted floor behind the passengers seat. The pictures on their site do not show those issues, but do show a perfectly proper dash and no black mold or rotted floor. But here is where they messed up. The picture posted shows a brown recliner where the dinette should be. The RV itself has the dinette, but strangely without seatbelts. More than a month has gone by since I wasted 10hrs of drive time to see the RV, and I did point out all of the issues to both the sales guy and sales manager and service manager. The RV is still on the lot, and they still claim no issues with the RV, and the fake pictures are still up.
Avoid this place.

Five stars for sales. Mark Bensman is easy to deal with and the transaction was exactly what I anticipated from our conversation. Mark them down just a bit for finance. We did not finance and the only way they would release the vehicle was with a wire transfer. Did it, but it was complicated. Mark them down more for the Service department. I did not expect the guy giving the walk through to know much, and that expectation was met. The big issue was that I wanted to put it up on ramps to take a look to see if something was installed (they told me that it didn’t exist) and they refused. It was installed, of course. But I had to get home to check it out. Saved a lot of money buying from them, though. I’d do it again, if I could work with Mark.

My motorhome experienced a blow out in Sept 2015 while traveling to Ohio from Missouri. Our insurance contacted Dave Arbogast whom couldn’t get the RV in until Oct. 17^th at which time I was told it would be early December before they would have it done
Needless to say it’s January 12^th, 2016, some four months to the day and still no RV. This is after countless phone calls and over five personal visits in person. Customer service is NOT their interest but they’d be more than happy to sell you a new motorhome; just take it to Camper World or any where else for that matter!
Paul Wysong
President
Continental Inc.

Oh boy! Where to start? First, KUDOS to our salesman, Stacy Trissel. He did a great job working with us and knowing which campers met our needs! Very prompt and professional.
STRIKE 1
We went to pick up our new camper on a Saturday afternoon. We had our appointment scheduled for noon. When we arrived, we had our walk-​thru with one of their specialists. We weren’t impressed! He didn’t know quite a few things about our camper and how to place furniture… when we pull the slides in. My husband had to figure it out and show him!
STRIKE 2
We had to wait over an hour to meet with them financial manager to sign our loan papers. Why, if we had an appointment, weren’t they prepared to meet with us at that time? We live over 3 hours away from Arbogast and did not need to add an extra hour onto our long day.
STRIKE 3
NOW for the real issueS! When we went to hook up the camper, the technicians were about useless! They were suppose to help us since this was a different hitch… Instead, they had to go find our hitch pieces that they lost when they were switching out our old one for a new one!
STRIKE 4
Although I said our salesman was great, we were disappointed in the lack of attention he gave us on this day. He was busy with another couple and getting their camper hooked up … So, Stacy, if you read this, you may want to make sure you give all of your customers your time and attention. Not even a handshake good bye and thank you!
STRIKE 5
We finally get on the road home. Smooth sailing! We stopped about halfway home to grab some take-​out. As I was inside the restaurant picking up our food, my husband was walking our dog and saw something we had not noticed when the slides were out. (Every time we saw our camper, the slides were out until right before we hooked up and left.)
What he saw was a LITTLE dent on the bottom panel of the camper right next to the back slide. When he looked under the camper, there was a HUGE dent/​smashed in panel! Of course I took pictures and called Stacy, our salesman, and left a voicemail.
Do you think anyone called me back first thing Monday morning? NO! When I called Stacy, he said the service manager; Mark Liebert, was in a meeting this morning and should be calling me anytime. Finally after playing phone tag and I finally got to talk to the service manager. It seemed great at first. Arbogast was going to take care of all of the problems. He even mentioned that he would try to have another dealer that is in the same county as we are do the repairs so that we wouldn’t have to travel back 3 hours. They asked that I send them pics and we would talk again the following day. Happy campers as of this conversation!!!
The next day when I spoke to Mark Liebert, Service Manager at Arbogast, that is when everything changed. Basically, now he didn’t believe this was done on their lot, I had NO pictures of the dented camper on their lot thus WE must have done it. We knew beyond a shadow of a doubt that we did NOT in ANY way damage the camper on the way to where we stopped (half way home). Arbogast/​Liebert said I needed to show them a pic of this damage on their lot. He said they had 7 different employees work on checking in, detailing, walking through… and NONE of them saw this damage!
Let me say, the damage that was done could NOT have been done while being towed by a truck. The damage was obvious that it happened from the side when something was brought in under that area and then dropped some how on a tire (tire marks on damaged part). If this damage was done while being towed, it would have ripped the back jack off. Arbogast/​Liebert even thought the same thing, he was surprised that there was no damage to the back jack, but still unwilling to accept that is happened there.
Okay, to get to the chase… FINALLY we found a picture of our camper, on their lot, with the damage evident! (funny thing is we found the picture on THEIR website!)
I sent the picture to Arbogast/​Leibert and low and behold I received the following message: «You are absolutely correct; it clearly shows in the photo that the dent was evident while on our lot before you purchased it! I apologize that so many of us did not see it and have it repaired prior to the sale. You will be happy with our repairs. Mark»
Hmmmm what happened to the offer to have a local RV dealer make the repairs so that we aren’t inconvenienced, driving it back down (3 hours), driving home, driving back down to pick it up and driving it back home? A total of 12 hours plus gas when getting approximately 8 mpg. I guess we shouldn’t have bought a camper so far from home… but we SHOULDN’T have had to get repairs done to a brand new $ 40,000 + camper! We were NEVER offered any compensation for all of our turmoil…
In our opinion, Arbogast only is good to you until the papers are signed. NEVER AGAIN WILL WE EVEN CONSIDER THEM FOR PURCHASING A NEW CAMPER! NEVER!

Was looking for a Camper Van for a long time, we applied and tried here in California and Phoenix, No luck getting a loan, since the Mercedes Sprinter Class B Camper is limited stock in California, and having a hard time getting financed, loosing hope, I looked and search online and found the Model we want, problem was it was too far, send my offer thru their contact us feature, next morning I got email from a guy named «Mark Bensman», from after few phonecalls and emails, we got the Camper, Mark and Preston answered and reply on-​time, this was my first time buying Vehicle out-​of-​state, I don’t know what to expect, Mark Pick me up from Airport (DAYTON) when I pickup the Camper, it was freezing cold that day, i was surprised when i saw the Camper, it looks better in person, cleaned, charged and ready to go, i was so excited and almost never pay attention when Brandon explaining everything, but since i have camper before, i think i didn’t missed anything, after few minutes i’m on the road, delighted and happy, Mark offered me to stay in the lot as long as i want, («it has full hook-​up» like a camp site) but i want to go home to my family right away, otherwise if not the snow forecast that night i might stay and explore OHIO, hopefully next time with my family,
Thank you Mark Bensman for the help and to Dave Arbogast RV, easy to deal, no hassle deal
PS: The Winnebago ERA made it in California Saturday February 14^th @1 AM, it was fun to drive, will send pictures with my family soon.
thanks again

Just bought a new vehicle from Arbogast. I have to preface this that I hate car shopping and have been shopping for about a month.
The Arbogast salesman, Steve Crank, made the whole experience painless. I arrived at 6:00 PM an hour before closing. After a short test drive they processed the paperwork and we were done by 7:00 PM.
I had a 9 year old trade with 182,000 miles on it and it had a plethora of issues. They were very fair on my trade value.
At no point was I pressured for anything.
I don’t give 5 stars often but Arbogast deserves it.