Zales Outlet

Worst place to shop. .not very friendly. .i will never buy jewelry from them. .they are not true to there word. .my fiancé bought me a gorgeous ring and diamonds fell out. .within two months. .had so much trouble replacing it..

My boyfriend recently bought me a promise ring for my birthday, but he didn’t want to ask me for my ring size and ruin the surprise. I love my ring, however it’s about a size too big. I have gone back to the store to get it resized, and was told it would be $ 45 to resize. So because my boyfriend didn’t want to ruin the surprise, I am forced to pay another $ 45 just to be able to wear my lovely gift. I am disappointed, and honestly very angered by the fact that because of his honest mistake and desire to keep me from being suspicious about his wonderful gift, I can’t wear my ring until I somehow find an extra $ 45 that I shouldn’t have to pay (as I am not going to make him pay for, we both have very low incomes and need every penny we get). In fact, I am considering going back, returning my ring with him, and going elsewhere with our business to pick out a ring that fits. This experience has been very unfortunate and frustrating, and I have no doubt in my mind that any other jeweler would make sure my ring fits perfectly and that I love it, and do anything to make that happen. Needless to say my business will never be returning to Zales unless this gets fixed.

We stopped here as I have had a pendant for a couple of months that didn’t have a proper chain.
The woman that assisted us showed us a couple of chains. In fact, she unknowingly broke one as she pulled it out of the case. When I pointed out that the end was broken off she seemed surprised.
She put my pendant on a chain and had me try it on. She was already planning the sale and the extra add on «jewelry protection plan» when I was kind of eyeing my boyfriend with the «I think this might be too expensive look.»
She seemed undetered and proceeded toward the check out. Because after she took off 50 percent as it said on the case and another 10 percent as it stated was the sale that weekend the price with the «protection plan» was $ 199.00 which with today’s gold prices wasn’t bad for a 20 inch gold chain.
He said to me later if I didn’t want the «protection plan» I would have told her. I said I just didn’t like the way she was trying to do that as an add on sale. (I’ve been in sales before and it wasn’t a subtle move on her part).
Overall, the store and selection were fine and I would probably go back but I don’t think I would purchase the $ 40 protection plan that is a limited warranty kind of thing. Add it to your personal insurance at home for less money is my motto.