EyeHealth Northwest

I purchased a pair of frames from the NW Northrup location, and had my prescription lenses put in (by another optometry business that cost less than this business). I decided after a few hours that I did not like the size of the frames, so a few days later when I had the time again, I asked less expensive optometry shop to make dummy lenses so that I could return EyeHealth frames, as I did ask the NW Northrup receptionist about the return policy; only refundable if frames had dummy lenses in.
Of course receptionist lied about the policy and suggested I try another location. So I gave this Troutdale location a try. The ladies here were pretty hostile. They ended up making something up about the DESIGNER dummy frames not being in and how the next customer wouldn’t appreciate the frames not being in and expansion of the frames and so on. I feel like they practically kicked me out.
These people disgust me in how rude they all are. I read so many other negative reviews concerning this type of customer service and I chose to push aside the real, honest reviews of others. Hopefully this review of mine will help at least one person out. Try lenscrafters, or ANY OTHER place. Same amount of money you’ll spend anywhere else, and you’ll have your money refunded to you if you decide you hate the frames!

I just started going here about a year ago, and I like the people here. Everyone has been friendly. My husband also goes here and my son and grandson.

Both myself and my mother go here. They are very thorough in examining your eyes. The technician took a good deal of time to measure my pupil distance accurately and measure/​set up my progressive bifocal lenses. The result was the best pair of glasses I ever had.

I have been going here for an annual eye exam for about four or five years. Honestly, before this last visit, I would give them a one star on attitude. However, they pulled it out in a clutch and somehow the doctor had a change of snarky attitude. Good for them.
The line to check in was ten minutes long, and I was only second in line, so I think that is way too long for a wait just to tell them you are there. Once back there, my eyes were dilated by a nice assistant. She sat me in another waiting area that is in the back. While waiting for my vision to tweak, I could see a guy in a long white coat, assuming he may have been a doctor, I heard him ask where the other doctor was, the assistant says he is off. Then he goes on to tell her how lucky that doctor is, he is stuck seeing people and would much rather be anywhere but there.
Awesome. Just what you want to hear, and hey, me too buddy, I’d like to have been anywhere but there too, but I was not announcing it.
Overall, they get the job done, and for now they are a 3, the other location, which I am not going to go into reviewing is a solid ONE for attitude from the female doctor that saw me there, so we will stick with Gresham. And I mean REALLY how do you get attitude from a dang eye doctor?

If my mother-​in-​law had a choice of where to go for her eye exams, I would definitely take her elsewhere (she doesn’t speak English so I’m her interpreter) but due to the limitations on her Medicare plan we have to settle for EyeHealth NW. And more specifically, the front desk and waiting room of this practice is what’s terrible and makes our experience a negative one.
Two weeks ago when we came in for a scheduled follow-​up appointment, we ended up waiting for over an hour and a half. Even though there is a little sign that asks patients to let the front desk know when the wait it over 20 minutes, when I asked what was taking so long, I was told in a rude manner that they were just running late from other appointments which is a little odd considering that our appointment was at 8am as well as being one of the first appointments of the day. The appointment itself only took 10 minutes which further made the huge delay more frustrating.
The second experience was for my MIL’s second follow-​up appointment this morning when I tried to check her in but they informed me that her appointment was canceled. After I told them that no one had informed us of the cancellation, they kept on maintaining that there was. However, they said that they would still be able to see my MIL, so after another unusually long wait we were finally seen by the doctor. During this visit, the doctor and nurse had to apologize because the scheduler had made a mistake. Apology accepted since mistakes do happen. However, upon walking out, the same front desk woman told me that someone had indeed called this morning to inform of the cancellation and that person confirmed. Because I’m listed as the main contact, this was clearly untrue since there is no record of this conversation. If the front desk had just acknowledged that a mistake was made and apologized there wouldn’t be a problem. My problem is where they are blatantly lying about something and placing blame elsewhere. Thank goodness I’ve been able to talk to her insurance plan and we are currently working at finding her a different practice. It’s just a shame because she really liked her doctor here.