Aamco Transmissions

I’m giving this place 1 star for actually finishing the job and the car working so far without any problems. Here’s why I’m taking off 4 stars though:
We brought our car in because the transmission in my Acura had a leak. When we brought it in they told us they would do diagnostics and get back to us. That didn’t take long and they presented us with a proposed bill of about 3.6k, which while it was expensive, was the cheapest in the area. They told us it would be about a week and that they would call.
They never did and when we did call, they told us they would need an extra day to diagnose something or take it for the final road test and they would call when it was ready. No one ever called. Everytime we called that «next day», and were told that it would be «one more day» we had to rearrange rides until we decided to bite the bullet and just rent a car.
4 weeks later we finally picked our car up. When we went in to pay we asked Josh if we could speak to the manager about some kind of discount because of the extra money we had spent on the rental for 2.5 weeks and the inconvenience of being told it would be ready the next day when it never came. Josh told us they had already discounted us by giving us a couple discounts here and there and that they would give us a free transmission service. We didn’t want a free transmission service. We wanted some sort of monetary compensation and asked if we could speak to the manager. Josh told us that he would have the manager call us. The manager never did. We called 4 more times over the course of the next couple of weeks and were always told that he would call us but he never did.
We aren’t greedy people. We just wanted a small discount, anything and would have felt satisfied with even an offer of a hundred or so dollars off the total. We aren’t unreasonable or impatient, but we want to know when our vehicle really is going to be ready. If they had just old us from the start it would be a complicated fix, we could have arranged our transportation to work and home everyday to correspond with this inconvenience. We just wanted to manager to call so that we would feel like customers who just spent 3.6k and 4 weeks of our lives dealing with this particular franchise of Aamco. He didn’t even have the decency to call and tell us he couldn’t honor a discount. We aren’t demanding people. He had nothing to lose by just calling us. We were kind to Josh since we felt that he was just doing as he was told. We didn’t’ huff and storm out. I hate writing negative reviews. I hate complaining, but when customer service at a place sucks, I want others to know about it. Go there at your own risk.

I can’t say enough about the way the staff and technicians handled my questions and concerns. They are true professionals and I look forward to referring my friends and utilizing their services when they are warranted. I truly recommend the AAMCO of Trenton shop! RT Lincoln