Autozone

Line of 6 people, 2 cashiers helping customers research parts. One cashier yells «Manager Password Please» at least 4 times before this guys comes out from the back and enters the password and immediately turns around and walks back to the back without acknowledging any of the customers in line. Terrible management. Cashiers doing true best they can.

Poor service. 4 staff members, one at the counter! Phone ringing off the hook. No one picked it up! Three others hiding in the back! How do they stay in business? Problem is that no other parts co is stepping up. All of them are poor.

This review is long overdue. I meant to post it a while back but I have been very busy. I was driving my van and suddenly I noticed the car was overheating. I stopped on a side street and noticed my coolant was very low. So I drove to Auto Zone and tried to buy what I thought was the right coolant. After talking to a gentleman by the name of Murad (who ended up being the manager) he advised I was buying the wrong coolant and showed me the right one to buy. I explained the situation and he told me what I needed to do and I was on my way. After being unsuccessful I want back inside and he basically went out of his way to help me and we figured out that the car could not be driven. He put me in touch with a great mechanic and long story short this gentleman went above and beyond the call of duty. I am serious when I say I never write reviews but the customer service I received from Murad and his staff with this whole ordeal with my car just had to be told. I see there are other bad reviews here from about past employees and I felt it was only fair to give credit where credit is due. If you ever need any parts for your car, contact Murad. Not only does he provide excellent professional customer service, he was knowledgeable and helped me get just what I needed to get my car up and running again. Thank you so much Murad. God bless.

PLEASE READ. Went in today with the thought in mind that i just wanted to get a k and n filter cleaner kit. It was moderatley busy and everyone was on deck trying to grab parts for customers so it was rather slow service but some of the customers were being hard to handle (on two out of four registers) i bought the cleaner kit from one of the commercial people and she was very nice and helped me choose between products.
Afterwards i go out to my car to clean the filter as its completely dirty and had the extra time. Took off the filter and saw that it had melted. I went back in very frusterated and upset not even knowing if i had the money to replace it. A gentleman named tim (i hope) saw this and related to the problem and helped me. He not only helped me size it up but helped me take it out to the car and take it out and actually put it on. He was very nice and being in customer service before i know that hes sticking his neck out doing this as i know that stupid customers can try to hold them responsible for stuff that isnt their fault for being too nice (what a world right). So i found a perfect fit and he grabbed me some appropriate size tools to allow me to properly clamp it on (i was mcguyvering it from the beginning) i was fitting it on knowing hes not a mechanic and was going way out of his way to help me already as another set of customers walked up to ask him a question, he answered their question very well and they proceeded to ask if he’d i stall it (it was a motor part not just a bulb). So he declined but told them they could get the exact part and the exact process to do it, and they were happy.
I wrote this to commend the help and aid that i got out going out of his way, and also being able to handle multiple things at once. I understand this place has some bad reviews but wanted to say that from my expeience and what i saw (and ive been in quite a few times) that everyone there was very helpful and very professional

Very poor customer service. Sal, who is the manager, was behind a curtain laughing and chatting with a young female employee and several guys while a dozen people waited for help. Three customers left after awhile instead of waiting longer. I asked the only person working if anyone else was working and she went and got Sal. He was very offended that someone was accusing him of not working. Very rude and mocking. They are NOT the only auto parts store in town. I will not go there again.

called one day last week spoke to the «manager» his name is Sal and placed an order for a passenger door window regulator with motor he told me he would have it for me next day but i would have to pay for it in advance so i did. He called me next day to tell me it made it to the shop. So I went to get it and it was the motor only and they don’t sell it complete, He goes «my bad» then he shows me how it was the computer’s fault how it was listed as a regulator then when he clicks on it it takes him to another screen to order but it was a motor only!
I was bummed because I have to delay the repair another day or two. He goes with refund without any apologizes only excuses about how it was listed incorrectly in the computer and it’s not his fault!!!
So I ordered it through someone else same day and got it next. When I checked the refund through my bank he shorted me $ 18.45 so i called and someone with the name of Caesar the supervisor that day answered the phone, when i mentioned this to him he said i would have to Waite for Sal to correct this issue the next day when he is back to work because he was off that day. then he calls me back few minutes later to tell me that Sal said he gave me the full refund and had to show a receipt? when he didn’t give one in the first place.
called later to tell him next day about it he put me on hold three times to tell me i have to go their to sign the refund receipt when it was his mistake. I told him many times it’s hard for me to come back because I work sometimes tell 6 or 7 after he is gone … so i finally went to the store when he kept going on about how i was being disrespectful on the phone and how it was not his fault it was the system .when i asked about the manager to talk to because he was unreasonable and he would not let me go and kept me waiting he said he is the manager. then i asked if the owner was there when young person from the back tells me he was, brown nosing his boss i guess. I’m a regular customer at this location an i send people to them all the time. but after this experience if the same guy still there i would never go back again. for every one make sure if ordering something have them send you a confirmation of the wright order or if you are at the location pickup the receipt.

Slow slow poor service everytime I go in. This is what happens when you fill a store with young employees and they don’t have proper management. would it kill these people to offer a little help out the door or small carts?! I only have two hands. Sorry i cant carry a case of oil, filters, car wash accessories, my keys, and other car parts all at once.

Came in here over to weekend to get a couple of items for doing an oil change on my car.
Service was slow, even though there were not tht many customers.
The guy who was at the checkout, was putting other people’s items in our bag and leaving our items on the counter…
I was glad to finally be able to leave the store.